Need merch for an upcoming tour, gig or other event? Solid Merch is your online stop for custom produced, great quality apparel and promotional and media items, including tees, hoodies, bags and made to order vinyl records and CDs. We offer online ordering for many popular items and offline pricing and concierge sourcing and production for your other custom band merchandise and apparel needs. We'll work closely with you from concept to production to help you get the best product that you and your fans will love.
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Is Solid-Merch legit?
Solid-Merch (solid-merch.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the finished products, noting that custom records, cassettes, and compact discs look and sound truly fantastic. People also highlight the incredibly helpful support team, who consistently provide clear communication and skillfully guide buyers smoothly through every single project detail from start to finish.
Though some customers experienced minor issues such as missing expected items, occasional confusion regarding custom printing, or damaged packaging upon arrival. Consumers mentioned that these isolated complications and international shipping challenges slightly affected their complete satisfaction with the final results.
Auto-generated from all reviews of this business. For reference only.
This was the first time I've done this and I had NO IDEA what I was doing.
I was able to get a person on the phone- Rachel- and she walked me through everything. And every time something else came up I was able to get Rachel on the phone again. I was amazed with how smooth everything went. And our records are BEAUTIFUL 😍 💚!!! THE artwork is perfect, the green 180g vinyl is perfect. Even the price was great. I'm already looking for the next band so we get another album made.
Solid Merch did a solid job on our vinyls. They’re very detailed in their requirements which, while making it a little more difficult to submit files etc, does lead to a better project. Overall, we’re very happy with the final outcome and would recommend Solid Merch.
I just completed my second project through Solid-Merch. I came back because I was happy with the tape and vinyl project I did 2021. This time I made an LP, CD and cassette.
If I were just rating for service, I would give Solid-Merch 5 stars. They are attentive to questions and helpful in sorting things out. For example, during this last order I found a typo after I had approved the artwork. They worked with the vendor to resubmit it without extra charge or delay.
The reason for 3 stars is due to some quality concerns with the manufactures this project was outsourced too. For the cassette, the O-card was not aligned well, despite following the template.
For the CD, I did a six-panel wallet, again with the template and there was confusion about where the front panel should be on it. In the end the back of the wallet was printed with the front artwork. Since it's a 6-panel this is forgivable because it can still be presented but just opens on the left side instead of the right. Also, the very first CD I played had a half second of another track beginning track 1. Thankfully the other random ones I checked did not.
My biggest complaint is with the vinyl. I bought the gig package which doesn't have a test pressing. That is a risk, so any issue I had could not be remedied. Again, that is on me. But I did have high hopes for the quality since I have worked with them before.
The vinyls are inconsistent. I have one that skips. They are too quiet so the need sound is prominent in quieter parts. The "anti-static" bags cause static. Every record has needed to be cleaned with a brush to remove the static and the paper trims from the vinyl cover. Finally, the poly sleeves are cloudy and make the artwork dull. I just bought new poly sleeves on my own and replaced them all for a better presentation.
For all of that Solid-Merch gets two stars. Average it with the service and we get to 3.5.
Reply from Solid-Merch2025-04-02
Thank you so much for this feedback! Our team will be in touch to better understand these issues, and figure out a resolution.
Solid Merch did a great job with my CD presentation and production. The communication throughout the process was very helpful. Definitely recommend their services to anybody who wants to get their project packaged professionally.
Highly recommend. I ordered a batch of 500 CD's in Digipak form and they came out amazing. Aside from the product quality, I was blown away by Solid-Merch's customer service. We hit a little speedbump during the process of this project, but it was a blessing in disguise because Solid-Merch has earned my trust as a result of the solution they provided to the challenge we faced. I will continue to order projects from Solid-Merch in the future and I recommend you give them a try if you're thinking about it. Top notch, world class customer service. Look no further! Shout to to Nick from the Solid-Merch team for helping me out and keeping me updated throughout the process.
Great company, easy interface to upload muisc and artwork. Super fast turnaround time, staff was responsive to any questions and would respond at the latest, the next day. Product looked top notch, I will use them again, and recommend to other musicians.
High-quality excellent service. The sound came out perfect. You guys were so great to work with so helpful. Looking forward to my next album with you guys. The vinyl was just what I expected. The artwork came out great on both vinyl and CDs. Can’t say enough about you guys. Thank you so much.
Solid Merch Rules! Super easy ordering process. Great communication from artwork issues (on our end), providing proofs, to shipping notifications. Top notch merch with a quick turnaround! We’ll be using them again for sure!
Solid Merch did an excellent job! It took a little longer than projected which stretched my commitments to customers, but they were very understanding and credited some $$ back to me! No cracked cases or discolored printing. I thought the printing quality could be a bit better, but overall I would definitely recommend! Thanks again, SM!
great support and great end result. I used Solid Merch for CDs and vinyl of my latest EP. I'm very happy with the results, The printing of the jackets/cases is spot on and the audio quality was perfect. I was a little concerned with not getting a test resting, but I trusted my engineer to master it correctly and it came out great. I highly recommend Solid Merch, just make sure you send them high quality audio and images to get the best result, they will faithfully reproduce what you give them.
Perfect!
Vinyl came with the exact specifications outlined in the template. All the text and images were clear with the same quality as the digital template. The sound is great with no warping on the vinyl. This was my first time having any vinyl pressed (100 copies) and I will definitely be ordering from Solid-Merch again!
I love working with Solid Merch but shirt graphics are being printed crooked.
I love working with Solid Merch. The website is great for answering questions. The updates via email and the website are great. Better than my experiences with our service providers. The one thing that keeps this from being a 5 star review is that the graphics on two of my tshirt orders have been printed crooked on shirt. It's a minor detail, but one I can't control because once I sign off on the pdf proof, then it's in Solid Merch's hands to deliver quality results.
Reply from Solid-Merch2024-08-01
Hey Trent! Thanks for bringing this to our attention, and for being such a loyal customer. We greatly value your feedback, and we're working with our production team to ensure we are thorough with our quality checks. I know our customer service team has already reached out to you to discuss further.
This is my second time ordering this album. Last time I just had the sleeves this time I chose to pay extra for shrink wrap. I was hoping the shrink wrap would have the records inside the covers because fans can’t see the back of the record. If I would’ve known that I wouldn’t have done it. I find myself having to open them just for people to see the track listing.
Reply from Solid-Merch2024-07-11
Hey Dherick! Thanks so much for being a loyal customer with us. We're sorry to hear you didn't have a 5-Star experience, but this feedback is super helpful!
We do default to inserting the records behind the jackets on our vinyl orders to ensure that there is no damage to the jackets during shipping.
However, you can definitely order your records inside the jackets as well! Under the "Finishing" section in our order assembler, just make sure to uncheck "Insert record(s) behind jacket".
Thanks again!
I want to make sure your team knows what a great job you did with this order. It got here 5 days earlier than the deadline.
Great experience! They got my product there early. Their communication along the way was always positive and realistic and prompt. And the product itself is beautiful and sounds great .
Solid Merch did another excellent job on our most recent CD order. The setup process and user portal are both straightforward and fairly intuitive, which is very helpful. The prompt and personalized customer service is welcomed. The final product looks and sounds exactly as we intended. Fast shipping and really solid rates. Highly recommended!
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