SolidBuildWood.com (solidbuildwood.com) has a 4.7 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
C
California Dreamin' · 1 review · Experienced 2025-05-26 ·
★★★★★
My delightful shed arrived exactly as…
My delightful shed arrived exactly as expected, was easy to assemble, and left lots of room for customization. It's spectacular! Well-made, excellent customer service, arrived on time. Everyone who stays in it falls in love with it. Cannot recommend enough!
Reply from SolidBuildWood.com2026-01-26
Thank you so much for the amazing review! We're delighted to hear the shed was easy to assemble, fun to customize, and a hit with everyone who sees it. Your kind words about the quality and service mean a lot. Enjoy every moment in your new space!
Robert Hayes · 1 review · Verified · Experienced 2025-10-15 ·
★★★★★
Product was fine delivery was a…
Product was fine delivery was a nightmare. Delivery person told us 5 times he was almost there then never showed up. Cost me 4 days of work and a huge stressful experience.
Reply from SolidBuildWood.com2026-01-13
We are very sorry to read about the "nightmare" delivery experience you had, Robert. Losing four days of work is a significant burden, and we deeply regret the stress this caused you.
We hand-pick our third-party delivery partners to ensure high standards, and while this carrier has been excellent in the past, they clearly failed to meet those standards here. We are currently reviewing our relationship with this provider to ensure our post-purchase experience matches the quality of our sheds.
As we discussed when you reached out to us, we have issued a $200 refund to your original payment method to help alleviate the trouble caused by these delays. While we know this doesn't get your time back, we hope it goes some way toward making things right.
Thank you for your patience and for sharing this honest feedback.
Ordering was easy and shipping arrangements were made promptly. A glass pane arrived with a crack and i was able to call and get a replacement easily and quickly.
Reply from SolidBuildWood.com2025-12-10
Thank you for sharing your experience, Carolinee! We’re glad we were able to quickly resolve the cracked pane. Your satisfaction means a lot to us 🌞
All of the parts needed to complete the build other than installing the roof and foundation were included. The wood parts were of great quality, with spare parts included. I really appreciated the quality of the doors and windows and their hardware. The finished product looks great and was a good value for the money spent. Support was responsive and the shipment delivery was professional and communicative.
Reply from SolidBuildWood.com2025-12-10
Thank you for the amazing review, Charles! We’re glad you loved the quality and service. Enjoy your build!
My experience with SolidBuild was outstanding from beginning to end. The delivery guy was professional and incredibly patient in delivering the cottage to a difficult spot. He made the process fun!
We constructed the cottage using the instructions provided, occasionally referring to videos on the website. We insulated the floor and ceiling and added electrical wiring and plumbing for a sink.
The windows are double paned and beautifully made, as is all the hardware.
We now have the best little cottage I could have imagined. It far exceeded my expectations. I can’t say enough about the quality of your product. You guys should be proud!
Reply from SolidBuildWood.com2025-11-24
Thank you for taking the time to share your experience, Martha! We're excited to hear you had fun working on this project. All neighborhood cats should be jealous - it's a cat-cottage-supreme 🐱
My California shed is wonderful! It was delivered on time and was relatively easy to build with the help of an experienced handyman. The one problem was that I was mistakenly emailed the instructions for the old model instead of the new one and this cost me a couple hours of frustration, time, and money (as I was paying the handyman to help me). Otherwise, this would have been a five star review
Reply from SolidBuildWood.com2025-11-24
Thank you for your feedback! We’re glad you're enjoying your new backyard shed. We’re genuinely sorry about the instruction mix-up and appreciate your patience as we transition to the latest, updated version of the shed kits and manuals. It’s great to hear everything turned out wonderfully in the end!
Everything about our Solid Build shed was a 10 out of 10. From order to delivery was faster than expected, unloading went smoothly, building the shed worked incredibly well due to the thorough instructions and excellent product, and the finished shed is absolutely fabulous in every way -- and we built it!
Reply from SolidBuildWood.com2025-11-24
Thank you so much for your fantastic feedback, Emilie! We’re thrilled to hear everything went smoothly and that you love your new shed.
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Eric · 1 review · Verified · Experienced 2025-07-08 ·
★★★★★
first class customer service!!!
Reply from SolidBuildWood.com2025-11-24
Thank you for the compliment, Eric!
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Mol R · 2 reviews · Experienced 2025-03-15 ·
★★★★★
Great shed and great customer service
From first ordering, to using my finished shed, I couldn’t be more satisfied. The customer service was excellent throughout the process, with timely communication and support. The build itself was actually fun! The instructions in the manual were clear, and there are video supplements that they make and provide links to that really help things go smoothly. I love my shed!
Reply from SolidBuildWood.com2025-09-15
Thank you so much for the wonderful feedback, Mol! We're thrilled you enjoyed the process and love your shed. It means a lot to hear that our support and resources made a difference!
Great communication before arrival of the materials and also during construction to help us as needed. Took a smidge longer than expected to build but we took our time. Instructions likewise could be improved but nothing in this life is perfect and we figured things out ultimately. Overall we love this addition to our property - a nice minimalist design with solid wood construction. Btw: Finishes are quality.
Reply from SolidBuildWood.com2025-09-01
Thank you so much for the thoughtful review, Jubran! We're thrilled you love the shed’s design and quality. We appreciate your patience during the build and your feedback on the instructions—it helps us improve. Enjoy your new space!
The shed is gorgeous, and the company was very responsive when I gave them feedback, but the experience putting it together is not accurately described well on the website. The company should share more honest stories of customer experiences like mine, where at least 85% of my boards were warped including the starter boards. If you don't have the right tools, ratchet straps or a ton of extra clamps on hand, the project would have been even more difficult. With the experience I had putting it together, I do not think the price was worth it. It also takes a lot more money to get a good roof on and get the foundation set, so be prepared to spend more than the price of the shed.
Reply from SolidBuildWood.com2025-08-25
Thank you for sharing your experience, Marissa - we truly appreciate your honesty and the time you took to provide feedback.
We're glad to hear you love the look of the shed and that our team was responsive during your build. That said, we're genuinely sorry to learn about the challenges you faced during your assembly. While some degree of warping can occur with natural wood, especially if not assembled promptly after delivery, the extent you described is unusual, as we haven’t heard reports of 85% of boards being warped.
We aim to provide clear guidance on how to protect the wood before and during assembly, and we are continually refining our materials and resources to ensure they meet our customers' needs. We appreciate your suggestion to share more customer stories; it’s a wonderful idea that we will work on as we improve transparency and support.
We hope the shed brings you lasting joy and earns plenty of compliments—it certainly sounds like you put a lot of effort into making it work. If there's anything more we can do, we're always here to help.
The product is solid, looks beautiful when built and Igna very helpful and knowledgeable, for that 5 stars.
About the actual building part, I am pretty handy and will say it is a lot more challenging to assemble than described due to wood boards naturally warping and having to get them to align. The instructions and pictures could also be better written and designed. While the videos are very helpful, I highly recommend hiring a handyman with carpentry experience which I ended up doing to solve some key issues. Also customer support is minimal/non existent at the weekends so build weekdays so you can get help when needed. Overall I'd highly recommend the purchase, just make sure you have the right help!
Reply from SolidBuildWood.com2025-08-11
Thank you so much for your thoughtful review and kind words about the product and Igna’s support — we truly appreciate it! We're glad you’re happy with the final result and grateful for your honest feedback about the assembly experience. We’re continuously working to improve our instructions and support availability, and your insights are incredibly valuable. Thanks again for recommending us — and for building with care!
Igna and the whole team at SolidBuild were so supportive and informative. I felt like when the kit showed up I was totally prepared for everything. And I couldn't be happier with the end result. My family calls it our 'tiny home' and we all love it so much. It's made our backyard such a magical place to spend time together.
Reply from SolidBuildWood.com2025-08-11
Thank you for such a heartwarming review! We're absolutely delighted to hear how much you and your family love your new 'tiny home' — what a beautiful way to describe it. It’s wonderful to know that our team helped make the experience smooth and memorable. Wishing you many magical moments in your backyard retreat!
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Tim Sullens · 1 review · Experienced 2025-08-02 ·
★★★★★
Great product and great customer…
Great product and great customer service. Couldn’t be happier!
Reply from SolidBuildWood.com2025-08-11
Thank you so much for the fantastic review, Tim! We're thrilled to hear you're happy with both the product and our service — it means a lot to us. If you ever need anything, we're always here to help!
Communication and responsiveness to questions or issues was excellent. We did have a problem with the door closing & locking mechanisms that required 3 replacements before resolution, prolonging the completion of the project. Still, Inga kept working with me until the problems were corrected!
Reply from SolidBuildWood.com2025-08-01
Thank you for your thoughtful review, Jill! We're glad to hear that communication and responsiveness met your expectations, and we truly appreciate your patience as we worked through the door issue. Igna is dedicated to making things right, and we're happy the problem was ultimately resolved. Enjoy your new space!
