Spa and Equipment

i order an hair steamer almost two…

i order an hair steamer almost two months ago and haven’t received item.. i called to get a refund and they keep giving me the run around! i will not support them at all!

GREAT Customer Service

Alex was extremely helpful and polite. I appreciate his help in assisting me with my order. I will continue to use Spa and Equipment in the future.

I ordered April 4th and still have not…

I ordered April 4th and still have not received my product. I've emailed them 4 times with no reply. I've gone into their website and did a 'chat' twice and they both told me I'd receive a phone call the next day and no call!

Update to my review!!! Thank you to Melanie @ Spa and Equipment for excellent service!

I am updating my recent negative review of S & E for the seemingly poor service & follow up to say that I received a call from Melanie @ Spa and Equipment, a customer service supervisor, apologizing for my experience & for the incompletion of an order that was 2 months old. I normally never write reviews & did not do so even thinking about receiving a call. But I did & I must say, she was extremely nice and willing to make an effort to make things right. She sent me a number of products to try (at no cost) for all the trouble I had experienced. She handled everything that day & said to contact her if I needed anything. Needless to say, this went a long way in restoring my confidence in the company. Thank you again Melanie for your kindness & for turning a negative experienct into a positve one. As a first time customer who spent quite a bit, I now feel comfortable re-ordering products from you again. I hope this review is helpful to those who read it. I would now recommend this company to others because they did go above & beyond to show great customer service! :) & after all that’s really what any of us want!:) 5 stars for excellent customer service!!

I am in the process to order few things…

I am in the process to order few things to my Studio from Spa and Equipment. I was wondering if anyone feels that it is kind of suspicious, that they require you to send them the copy of your driven license as well as the copy of the credit card you are using for purchase. I have never experienced anything like that. I feel that it is a violations of the privacy, especially sending them my driver license, I need an explanation

Best CUSTOMER SERVICE ever!

Maria went ABOVE and BEYOND for my needs. She made me feel valued, she explained everything in detail, and is the reason why I will shop again with SKIN ACT. Thank you Maria for being so great and helping me with my order!

Always been impressed with the products

Always been impressed with the products And service received here

The customer service was by far great

The customer service was by far great. I liked that they were extremely knowledgeable about the products and assist me with all the help I needed with my machines. It's a trustable company that you can go to even if the warranty had finished. Two thumbs up!

The best spa equipment company!

I purchased so many spa equipments from this company. Their quality of the products are always great, the prices are very reasonable and cheaper than any where else and their customer service team is so knowledgeable and nice. I have been working with them for over 10 years now. Hands down the best spa equipment company.

The wait is ridiculous!

Easy to order but hard to get what you have already ordered and paid for. This company promises to send your equipment/ order when you sign their senseless documents and send payment, but here I am a week later and my order is just sitting there. It's already been processed and they have it ready to ship but just seem to have a trouble getting UPS to pick it up. Don't waste your time especially if you're working with a deadline, they can't meet that expectation.

Great Products and Outstanding Customer Service

I have been purchasing spa equipment and products from Spa&Equipment for the past few years and I'm very pleased with their customer service and the quality of their products. I highly recommend this company!!!

Happy with the service for almost 3 years

We have been purchasing our equipments and supplies for past three years for our two locations, there were some problem with delivery companies drivers but skinact helped me to resolve it, they have been very helpfull and i highly recommend them.

Great buy!

Great buy easy purchasing and quick deliver.Highly recomended!

Everything fast good.

We have received our items on time and so far no problem with items.

Great Steamer!

I Love my steamer, good value for the Item Thank you

perfect hot cabi

I am really happy with this cabi, heats up quickly and stays at a nice warm temperature all day long, thanks

I would highly recommend this company to others

Great Service!

Great products and customer service

I would like to say that this company has provided me with the best spa equipment for my spa and salon. I love their products and their customer service. I would highly recommend this company to everyone!

love it!

so far it looks perfect. Very light weight. affordable price. Will recommend.