Spa and Equipment (spaandequipment.com) has a 4.0 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Health & Medical and its reputation is good. 75% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 57% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
I was told I would have received the machine by Feb. 22. It was very important to receive this machine on time! Today is Feb 26th and I am still waiting. I don't know why you would send me this link to write a review when I am still waiting!!
My order arrived exactly when they said it would. I would definitely recommend this company for all your spa equipment needs/ I ordered to far infrared lamps--great price!
Over all service was good. I really like the table it looks really good I'm just afraid it's going to get dirty really fast. I'll try to think of any kind of precaution. The little stool came with broken wheel.
great service with great products!
Nayeli P was very friendly and helpful when I had questions regarding my order for the Diamond Microdermabrasion machine and spa bed. I will continue to order from this company in the future> Kim R Johnson
So far so good! Everything looked great, arrived in time and packaged in perfect condition! I will place more orders soon! Thank You
This should be a 2 part response. The 1st part 3 stars, the 2nd part 5 stars. I ordered two parts on 2 separate days about 2 weeks apart. The 1st item came 1 week after I received the 2nd item which was delivered very quickly. However on the bright side even though it took several calls to get the part resent, it did finally come very quickly. Also I paid for express delivery for the 2nd item but because they had it in stock they immediately refunded the extra delivery charge. I do believe that the item got lost in transit, and I would definitely use them again.
Very timely delivery and great service when I had a problem with my order.
They collect my payment and then don't ship my equipment. They claim to need an authorization form AFTER they have already taken my payment. They never answer their phone and have only returned my 4th message after I threatened to call the Better Business Bureau. I am not sure about this company. I should have read these reviews first.
In the internet era that is full of identity theft and credit card fraud, we provide another level of safety and security by calling clients and verifying them to make sure they are the true cardholders. With larger orders, we even request an Authorization form. This has to be done after the payment is made and there is an attempt to purchase. In this case we attempted to contact the client several times, and we did left messages asking him to contact us. When called back he was very unprofessional, he was yelling at our staff that why did you charge the credit card and so on. He constantly cussed at our staff and dropping the “F” word repeatedly. We will never tolerate anyone disrespecting any of our staff. We immediately cancelled his order, refunded his money. Done. Our clients welcome the extra security level that we implement for our orders to minimize fraudulent orders and I’m sure all well behaved and honest people agree with us. In the case of this client, apparently he is neither honest nor well behaved
I had bought a bed and was not happy with the width and had some issues with the movement. I called ED he was very accommodating and did delivered my new bed which I LOVE LOVE IT! not only was Ed wonderul also the delivery drivers were very helpful and put my new bed together and were so kind. I will be doing all my shopping at this company! They have amazing customer service.
I love the tray I ordered. Only problem it looks used. It has several scratches and dents.
Very good customer service.
My order arrived in a timely manner. The website was easy to use. Very satisfied.
Im really imprest how fast was the service!!! Thank you so much!
I ordered the Mirrage electric spa table from Spa and Equipment. I like it because it is wider and quieter than other electric table models I've seen. It is a quality table. When I called after two weeks to check on the order, they were very polite and helpful. They let me know the status of the shipping and what to expect. The reason I gave 4 stars rather than 5 is that they weren't proactive in keeping me informed about what to expect. Otherwise, it was a seamless experience. I will buy from them again.
Great supplier! We took delivery of the order within 7 day's. Table was in perfect condition - great price - we will buy again!
Nayeli was awesome!!! She gave me lots of information and went beyond her duties to help me. She emailed me and kept me informed about my order. Overall everything went smoothly.
Dealing with Spa and Equipment was the easiest and most pleasant transaction I have to date with an online retailer. Calling them directly to answer a few questions was actually getting a real person, not a "hired" customer service operator to read from a script. They helped me arrange shipping and get the most value for my money spent. They answered all my questions and suggested more efficient ways to process the order, which save me money!! That is customer service at its best!
Timely, easy to order and fairly priced!
62 reviews matching