Very helpful and knowledgeable
Very helpful and knowledgeable. Will continue to order from Jeanette!
About Spa and Equipment
Data updated- Website
- spaandequipment.com
- Category
- Health & Medical
- Location
- United States · Pacoima
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 57% (8/14)
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Is Spa and Equipment legit?
Spa and Equipment (spaandequipment.com) has a 4.0 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Health & Medical and its reputation is good. 75% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 57% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
They were great until…
They were great and helpful until the information and pictures they send turn out to be giving a wrong recommendation. Then when I asked for support, assistance, the return policy- I was ignored. I no longer trust their input. And their support has been nonexistent. Look elsewhere.
Reply from Spa and Equipment2026-01-14
Thank you for your feedback. We’re sorry to hear about your experience, as this is not the service we strive to provide. It appears the issue has already been resolved; however, if anything remains outstanding, please contact our support team directly at info@spaandequipment or 1.800.418.0830, and we’ll be happy to assist. — SkinAct Support Team
Tempting free shipping offer
Free shipping for the whole year sounds great! Im still considering it but sounds like a good deal.
Consistent
Consistent, reliable support. They have always resolved my concerns and or problems in a timely manner. Thank you, Alex, for your assistance.
Alex was extremely responsive
Alex was extremely responsive. He replied within less than a day of my email. He quickly assessed our equipment issue and has provided a solution. This is the best service ever!! I will use this company for all future bed and equipment purchases
We love our new 4 on 1 steamer and the…
We love our new 4 on 1 steamer and the customer service from Zizely was excellent. Will purchase from here again and can’t wait for my other steamers to break so I can replace with the 4 in 1 steamer lol!
We recently purchased a massage table
We recently purchased a massage table. Jeanette Vargas was our representative and we could have not been more pleased with the way Jeanette completed the transaction. She is professional, thorough and is a credit to the company. We are thankful for employees like Jeanette.
If I could give 100 stars
If I could give 100 stars, I would..Jeanette Vargas was the representative that took care of me. She is a true professional what she does now only at supplying the knee that I had but they care that she does while doing the job. I wish every employer had an employee like this truly an honor.
I made a purchase with Spa and…
I made a purchase with Spa and equipment and part of the device I purchased broke! I called the company and they asked for a pics of the broken pieces! Very shortly after that I had brand new piece send to me without questions asked! The lady that was helping me was Yolanda Melena. She was so professional and kind and I wish everybody in skin care industry and mostly customer service was as efficient as this wonderful employee of SPA and EQUIPMENT. Excellent job and many many thanks!
Deceiving sale tactic from customer service
I was told my order would be delivered to my business location before purchasing my expensive table. However they will send you a video right before your order is shipped with instructions that it is a curbside delivery and white glove service is $450 minimum!! It's a very deceiving business tactic to lie to secure the sale. I won't be ordering from them anymore!
Reply from Spa and Equipment2026-01-14
Thank you for your feedback. We’re sorry to hear about your experience, as this is not the service we strive to provide. It appears the issue has already been resolved; however, if anything remains outstanding, please contact our support team directly at info@spaandequipment or 1.800.418.0830, and we’ll be happy to assist. — SkinAct Support Team
Very poor support
Very poor support. We ordered 10 facial steamers and only 5 working after a year. Did not offer any warranty even though they had 1 year warranty Also they will not post any reviews on their website if not 4 stars or better
Reply from Spa and Equipment2022-07-15
Adam, Feedback is important for any business, and we appreciate you taking the time to provide that. We have a dedicated Quality Team that ensures every concern is attended to and resolved. As we would like to always respect client confidentiality, we are happy to have our Quality Team contact you directly to take down the specifics of the situation and have it addressed accordingly. Please send us a private message with your full Name and phone number and the Quality Team with contact you ASAP. We include a complimentary 1 year warranty on all items. We are eagerly awaiting your message to locate your account details so that we may assist you as quickly as possible. Thank You.
LOW QUALITY Facial Steamer and Non-existent customer service
I purchased the Euro Facial Steamer and was surprised to find that it had a LOUD ticking timer for the steam (that is not listed as so on their website). When I contacted customer support regarding this issue, Ryan's response was, "Surprisingly, I talk to a lot of people who don't mind it! You are welcome to ship it back to us (another $50) and we can sell you the Digital Euro Facial Steamer ($329 + another $50 in shipping). We'll even waive the 15% restocking fee!" Nope, no thank you!! Never again buying from this sham of a company who purposefully leave out info in their descriptions and have NO idea how to design spa products. I'll give away this ticking time-bomb before I ever spend another penny here.
Reply from Spa and Equipment2022-07-15
Hi Erin, We are always striving to ensure we have transparent communication with our clients. We have detailed videos posted with each item on our website to help our clients reach a decision on which unit would be the best fit. Furthermore our agents are always on standby to answer any questions prior to finalizing an order. Our videos talk about the ticking noise versus if you go with digital then there isn’t. In the end our goal is to make sure you are happy and to help you out towards the cost, Ryan even offered to waive the 15% restocking fee that we charge on all returns. You were unhappy with the option and we have since made countless attempts calling you, leaving voicemails and even texting to see if we could offer more but have had no luck, I would suggest that you give us a call at your earliest convenience and we will be happy to work with you.
I got 2 Platinum Multifunction facial…
I got 2 Platinum Multifunction facial machine from Spa & Equipment. After my experience I believe this machine's performance as advertised and listed their webpage is FALSE. Because: the machines have the following problems: Suction power at the highest setting is too weak, Skin scrubber does not function, Steam does not project far enough, Vibration from ultra-sonic tip at the highest setting is little too little, Machine has fragile glass parts that break in transit. Our clients have already tasted the suction power and all these other features from our previous facial machines, so we thought we were upgrading. Well we are now still using the old ones instead the new ones from Spa & Equipment. After communicating that they should exchange the machines for something that actually performs better, they simply refused to perform any exchanges even though at the time of my asking we had only had the machine for 4 weeks. So frustrating, now am stuck with 2 machines that my clients do not like and that I am unable to use. Be prepared if you look all over the internet and decide you want to choose Spa and Equipment, if your machine isn't what you expected, they will not exchange it for you, like me, you will be stuck with the machine or machines.
Reply from Spa and Equipment2022-07-16
Morenike, We would like to thank you for providing feedback. Though it isn’t the best for us to hear as a business, our goal is to make sure we take care of each and every client. The good news is we offer RETURNS & EXCHANGES (within 60 days) and a COMPLIMENTARY WARRANTY (12 months). https://www.spaandequipment.com/Return-Warranty-Repair-Policy.html In addition, we also offer Free of Charge FaceTime Calls with our lead tech to assist with any troubleshooting. Without looking at your account details I cannot say what happened however, we would like to have our Quality Team investigate this incident and understand the extent of what led to this experience. We respect all of customers confidentiality and therefore I request you to send us a private message (here) or email us ([email protected]) or call us (1-800-418-0830). Please be sure to include your Full Name and contact details so that we can have our Quality Team work on resolution asap.
THE WORST COMPANY TO EVER DEAL WITH!!!
THE WORST COMPANY TO EVER DEAL WITH!!!! This company is so unprofessional is unreal. I received a damage massage table. Firstly, the delivery team R & L carriers is who they use. When they dropped my item off they stated the can only leave it on the side of the sidewalk. Mind you, we DO in fact have a elevator that they could have placed it on. They mentioned they weren't allowed to put it anywhere, but the sidewalk. When I called Spa and Equipment they mentioned how we got our table to us wasn't there problem. When I told them the table was damaged they said someone would bring the new table and they would give me a label to return it. They did NOT, and I had to call THEM just to get a return label. This company has been such a huge inconvenience I will never shop here again!!! BEWARE!
Reply from Spa and Equipment2022-07-16
Lesha, I would like to start by thanking your for not only sharing your feedback but shopping with us. I reviewed your account and see the multiple orders you have placed with us. We always strive to provide the best customer service experience to each and every customer as you may have noticed in shopping with us the multiple times you have placed orders with us. The unfortunate thing is that when we ship an item, we cannot guarantee that the shipping carrier is 100% carefully handling the packages. Since that is out of our control, we advise every client to remain “worry-free” if anything is damaged as we will immediately reship a new order out. As far as the delivery process, we have a video at checkout that every client has to acknowledge before proceeding that explains that “delivery is curbside and that the drivers cannot enter the facility”. We offer White Glove Service shipping with a different shipping company which we also offer at checkout at an additional cost. In the future if should you be interested in that type of delivery we are happy to run a quote for you. I would like to ensure that the quality team has all of the details they need to investigate this incident and keeping customer confidentiality intact, I will request that you send us a private message (here) or email us ([email protected]) or call us (1-800-418-0830) so that we may take care of this offline for you! Our customers’ satisfaction is our priority, and we will ensure you are taken care of! Look forward to hearing from you!
they canceled my order and still haven't got my money back!
I made a purchase because the hydraulic bed was supposedly available in May for delivery. They called me to say that it would be in June, I thought ok I can wait, after three weeks they told me that I have to fill out some forms and attach a credit card and a copy of my driver's license, I explained that I am an international student that I have my ID country, passport and student visa. I sent the forms and a copy of my credit card and ID, and they sent me an email "sorry, we cannot accept your ID, we will refund your purchase" They have made me lose almost a month, I can't make a purchase because I don't have an American ID? hahaha I can buy a house but not a hydraulic bed, absurd, disrespectful worst customer service. After almost a month of waiting they cancel my order and I am still waiting for my money!
Reply from Spa and Equipment2022-07-16
Connye, Feedback is important for any business, and we appreciate you taking the time to provide that. We have a dedicated Quality Team that ensures every concern is attended to and resolved. As we would like to always respect client confidentiality, we are happy to have our Quality Team contact you directly to take down the specifics of the situation, review your account and have it addressed accordingly. Please send us a private message with your full Name and phone number and the Quality Team with contact you ASAP. Thank You.
Excellent attention
Excellent attention, delighted with the service that Ms. Lily offered me, I was directed to make an excellent purchase. Grateful Excelente atención, encantada con el servicio que me ofreció la Sta. Lily, fui orientada a realizar una excelente compra. Muy agradecida
Excellent customer service from Gigi
Excellent customer service from all the staff.Gigi was on top to help mewith my equipment.Thank you so much.
Thanks Alex
I found Alex to be very patient, kind and informative as I was trying to decide if I should place my order with Spa & Equipment. Because of her it was an easy choice. SM
Good experience and will use again
Terrible cheap product
I bought a massage table cart and it's the worst. Doesn't work, designed so poorly and the straps are too short to fit around any massage table. I can't use it.