Special Mall (special-mall.com) has a 1.0 out of 5 rating on OK.one, based on 45 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 100% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently complain about receiving items that do not match online advertisements, such as getting cheap oximeters instead of advanced health monitors or broken cameras. People mention that these items are completely non-functional, with batteries dying instantly or devices failing to work right out of the box.
Some reviewers were not happy with customer support, stating that emails bounced back and refund requests were ignored or met with low partial offers. Consumers also noted pricing concerns and disconnected telephone numbers when trying to reach out to the company for assistance.
Auto-generated from all reviews of this business. For reference only.
I would not even give this company one star do not shop at SPECIAL-MALL,
They are a huge SCAM. I ordered CAMERAS that said no Wi-Fi needed when I went to set the cameras up you needed to have 2G Wi-Fi. Know who the hell has 2G Wi-Fi? I wanna ask for a refund. They offered me 20% refund which I did not accept. There is not the telephone number that they have on their website is disconnected. They just take money and so pieces of plastic with nothing workable. Do not go near this site they are dangerous.
Regardless of these cheating scumbag’s ripping people off left , right and centre - the blame here lies solely with YouTube . They appear to have no due diligence as to whether a company placing adverts with them is reputable or fraudulent . In this case they are fraudulent so how can we possibly trust this irresponsible mob to ever buy another thing with their advertisements again ! There should seriously be a class action for those who have lost money and been caught in this special mall rort . They ain’t so special after all !
I ordered 2 pairs of auto-lens glasses that the site says adapt quickly between reading and driving distances as well as cutting out sunlight when needed. This is false advertising. When they arrived I found that they are just bifocals that have the same effect as looking through plain glass for the main part but with annoying reading sections at the bottom of each lens. They are not usable.
I ordered Ultra-Lightweight Smart Glasses | Auto-Adjusts Focus, Blocks Blue Light . I received bi-focals. Not suitable for regular glasses wearers. I emailed the same day and a week later there has been no response.
DONT BUY. I was about to lose 41 euros or 2 pairs of "special" auto focus photo sensitive glasses - a 2 for 1 offer of 37.99 euros. I almost hit "buy now" but just thought to check where the company was based. Many thanks to the above review contributers who stopped me from buying. I am sooooo glad I read the reviews. Thank you all so much for saving me from ordering from this scam company. I scanned a QR code on my screen and the glasses looked super - no Chinese people used in their advertising - they only want to scam Americans and European Caucasians. Be careful when shopping in internet land. Always check reviews and country of registration AND the home country of the company.
A one-star review is rather generous. Ordered a mobile router, which arrived with no sim card and an instruction manual in every language but English. Couldn't contact them as my email was bounced back with a message that their inbox was full. Router cost me £38, which I will never get back. Company is a scam and rip-off, and I urge everyone to avoid them like the plague.
I ordered two WiFi devices, firstly the system incorrectly logged my address as somewhere else. Every email I sent bounced back. Their methods of contact was via WhatsApp texting and were completely unhelpful. My goods were delivered to the wrong place and I had go searching over my local area to locate my package.
Once I opened and checked the package and placed one of devices on charge, it was a complete and utter dud. Looked exactly like what I ordered but was a display item. It did nothing.
I spent newly £50 on two items and they are absolutely worthless. YouTube needs to vets the ads they allow on their platform.
Avoid Special-Mall like the plague. Complete scammers selling fake goods of the real thing that don’t work.
I have just been dupped by this Special mail . Com. I was giving a malfunction product. They advertised blood sugar monitor but I was sent/received a damaged oximeter monitor. I have written messages and returned the item back but haven't heard from them
This company is a complete SCAM SITE - DO NOT USE. THEY CLAIM TO HAVE CUSTOMER SERVICES AND 14 DAY MONEY BACK, THEY DO NOT EVEN REPLY TO AN EMAIL. SCAM! SCAM! SCAM!
I bought a WiFi cam it came completely opposite to what they advertised on YouTube it's very small and it's not true that you don't need internet to operate it plus the battery last for few minutes and not as what they say on their advert.its absolute scam waste of money
I bought once and after a month they sent another one which I didn't order and checked my bank account to find out they've took money from my account.
This company keeps operation and advertising but they are a scam. I bought a health monitor to measure blood sugar levels. I paid 28 pounds. The monitor does not measure blood sugar. I returned the monitor and have had no response from the company. The bank I used have also not been able to get my money back. People should be aware of this scam. So no stars
SPECIAL MALL Satellite Powered Global WiFi 100 x faster gadget. What a pile of garbage rubbish LIES LIES cannot do anything ad claims £35 or $45 RIP OFF SCAM SCAM SCAM SCAM...
So disappointed. I ordered a small camera. It took over three weeks to arrive. And when it arrived it was completely different from what was advertised. Don’t bother. This is a scum web. The cameras don’t work as mentioned. They don’t look the same as in the adverts. They don’t have a lasting battery as advertised. I used on camera and it lost battery. Charged it for a hour but it never hold the charge. Light comes on and goes off. It show on the phone it’s offline. I guess because it has no charge. They need WiFi they don’t have their own WiFi as advertised. These people put out scum advertisements. You have been warned. Don’t waste your money.
It would be zero stars if I could. I reviewed my mobile WiFi modem but it doesn’t work at all!
I have tried numerous times to contact the seller by email ( the only option for contact) but all emails have been ‘undeliverable’.
DO NOT USE!!
First red flag,they are advertising on YouTube a security camera by implying its handy for upskirting women. Second red flag they have 100% one star reviews on trust pilot every one calling the company a complete scam. Third red flag Chinese company.
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