speedaf.com (speedaf.com) has a 1.2 out of 5 rating on OK.one, based on 127 user reviews collected here. It is listed under Business Services and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 65 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were let down by their experience overall, describing the logistics company as entirely unprofessional. People frequently complained that deliveries were severely delayed, packages went completely missing, or tracking information remained stuck for many weeks. Consumers also repeatedly struggled to reach customer support, noting that phone calls went unanswered and messages were completely ignored by rude staff members.
Though some customers had a genuinely great experience, finding the delivery fast and the local service surprisingly reliable. Reviewers additionally mentioned that their parcels arrived smoothly without any major issues, perfectly matching the regular timing of other standard shipping companies.
Auto-generated from all reviews of this business. For reference only.
I honestly wouldn’t recommend Speedaf to anyone, not even to my worst enemy. My recent experience with them was nothing short of frustrating, disappointing, and deeply unprofessional from start to finish.
I placed an order with a vendor who uses Speedaf for deliveries. On two separate occasions—July 5th and July 8th—I received messages from Speedaf stating that my package would be delivered that day, only for nothing to happen. I waited in vain, no delivery, and no follow-up. I tried calling their line several times, but it was switched off.
I reached out to my vendor to let her know that I hadn’t received my package. She confirmed it had already been sent out and proceeded to contact Speedaf on my behalf. Eventually, I got a call from one of their staff members, asking me to come to a specific location to collect the package myself. I was shocked. I paid for doorstep delivery—why would I have to go somewhere else to collect it?
I told them clearly that I wouldn’t go there and reminded them that I paid for the item to be brought to my door. In response, the rider hung up on me. I was upset and confused, so I texted my vendor again to ask why I was suddenly being told to go and pick up my own delivery. She was surprised as well and called the rider to find out what was going on.
The rider then called me back and, instead of apologizing, said to me in Yoruba:
“Mo bayin sọrọ bí Omoluabi, ẹ wa lo pé ẹyàn kan, ṣé ò ma wa naa mí níbi tí mo wà?”
(Translation: I spoke to you respectfully like a gentleman, and you went ahead to call someone – will the person come and beat me where I am?)
I was stunned by his rude and confrontational tone. He then hung up on me again. I immediately relayed everything he said to my vendor, who apologized and promised I would get the package the next day.
The next morning, I received a call from someone who claimed to be from Speedaf. Rather than address the poor service and rude behavior, he jumped straight into questioning my integrity. He said, “You reported that our staff said so and so, but I don’t know who is lying between you and the rider.”
I was absolutely shocked. Imagine a company telling a paying customer that they don’t know who to believe—as if I would make up such an experience! The tone of the call made it clear that they were calling not to resolve anything, but to defend their staff and essentially accuse me of lying.
This was not only unprofessional but incredibly disrespectful. At no point did anyone from Speedaf try to take responsibility, offer an apology, or even speak to me with basic courtesy. The entire team I dealt with—from the rider to the phone agent—was rude, dismissive, and clearly not trained in customer service.
Speedaf failed to deliver on time, failed to communicate properly, disrespected me as a customer, and made me feel like I was at fault for expecting the service I paid for. This is not just poor logistics—it’s poor ethics, poor communication, and a complete failure in customer relationship management.
To anyone considering using Speedaf: please think twice. If you value your time, your money, and your peace of mind, look elsewhere. A delivery company that talks down to its customers and refuses to take accountability does not deserve your trust or your business.
I paid for my custom fees from Shein and some how this company compromised my card details,I found this out several hours after paying for my custom i saw that 2 individuals tried to book a room worth R3k+ under my card,luckily i set my online banking limit to be low but the transaction failed 4times which lead to failed transaction fees that i had to bear,I sent the company an e-mail and message on WhatsApp, im still waiting for a response.
I would like to expose Speedaf Zimbabwe. They charged me $106 (USD) "handling charges" for an order of less than $200 (USD) - which I think is exorbitant given the size and value of the goods.
When I raised it up with them, they never bothered to address my concerns - rather, the Manager - Sam C, just kept pressing for us and pay.
Im disgusted, and I will never purchase from SHEIN again if it means they will use Speedaf.
They have the worst customer services, they don't call or contact you and if you call them on their helpline they don't bother picking it up.
Don't ever use this service again.
They such!!!
I am extremely disappointed with the *Speedaf Courier* service. I have tried calling them *more than 10 times since morning*, but they have not answered even once. This is a very *unprofessional and frustrating experience*.
Due to their poor service, I still haven't received my order (Tracking No: *PK020259506650*), even though it's marked as delivered.
Kindly look into this matter seriously and assist me in resolving the issue as soon as possible.
If there was an option for no stars, that would be my choice. Speedaf = no answer to landlines calls, you are automatically transferred to voicemail. No response on WhatsApp line. How are these people in business. Shocking lack of service. Nearly a month and I still have no idea when to expect my parcel which were birthday gifts for my daughters. Obviously had to buy something else in the meantime. Speedaf, you should read reviews and either close your doors or actually offer a decent service.
"Dear Speedaf Customer Service,
I want to share my express disappointment with the service I received from the Osu branch manager. When I called to inquire about my order, I was met with rudeness and disrespect. The manager hung up on me without resolving my issue.
Order details: [ shoes ]
Contact number: this is the number I called (055 571 8366) and this is my number (0243794735)
I hope you will look into this matter and take necessary steps to improve customer service. I expect a prompt response regarding my order and the actions you will take to address the issue with the manager. And how long is it going to take before I get my order please
Sincerely,
[Ascorna Roniel or Ibrahim ]"
The worse delivery Service. How do you make one wait until 22:00!!! When do orders get delivered around that time? The next thing we will be mugged our own things buly your delivery guys
This delivery service is the worst I mean why are you not responding to emails and your numbers are not working. I need my package. With all these bad reviews I just don't understand how is Shein still doing business with them. Come on just deliver.
At first i was getting my parcel in smooth way… later things have changed.. my parcel arrived in dareslam since 29th march… no updates till today. Worst part is no contact to be intouch with them
What a useless courier company, I have waited over 2 weeks for my first parcel from Temu and now still currently waiting going on 3 weeks for my second parcel, first my second parcel showed a delivery guy had it and all of a sudden the next day it jump to going though customer clearance again. Don't know how they deal with customer disappointment but if this business can't be run properly or keep your clients happy then close the company down, Temu must just remove Speedaf Exspress as an courier company from their site, they not time orientated neither do they like to keep their customers happy. Their landline number doesn't even seem to be having someone man the phone (so clearly no receptionist) and their WhatsApp number doesn't even exist if you want to call it and when you sent a WhatsApp it goes through but no one has the decency to respond and apologize for late delivery.
USELESS, USELESS, USELESS.
Would rate no stars but they won't even allow you to submit it without a star.
You guys services is shit, the poorest rate is undesirable by you guys…I can never use Speedaf again…got a test that my item has arrived,ok give me an address to come get it,they said they will deliver it so I can pay for delivery service something that’s very close to me,ok no problem deliver the stuff naa nd get ur money the stupid number they put there is not picking his calls for the up tenth time,I ended paying another dispatch rider to get my items.something I have paid them for already. Very bad experience with them
They deliver my items to a different town and write that I came for it and signed it which I never did. They don't contact me to come for them and they never answer the phone when I call to check it out.
I cleared my custom fees on Saturday & it hasn't been updated since then.
I tried calling them hundred times, they are not answering. It's a pit you can't choose your courier on Shein. Due to their service i don't recommend them.
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