been a customer since the start
been a customer since the start. Works well, Not to complicated. Fast
About Splashtop
Data updated- Website
- splashtop.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 80 reviews
- Replies to negative
- 35% (7/20)
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About this business
Splashtop is a leading software solution offering remote access, support, and autonomous endpoint management tailored for both individual and business needs. From small businesses to mid-sized enterprises and large global corporations, organizations rely on Splashtop for its simplicity and superior functionality. Recognized for its strong commitment to security, Splashtop is ISO certified, SOC 2 compliant, and adheres to GDPR guidelines. This has made it a top choice for over 30+ million customers and users spanning Europe, the US, and Asia.Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get access to files and applications, while enabling IT administrators to centrally deploy and control permissions, supporting efficiency and security.Splashtop Remote Support is a solution for helpdesk and IT teams combining remote support, endpoint management and security. It offers multi-platform attended and unattended access, troubleshooting tools and automated endpoint management capabilities.Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient.
Written by the business, not verified by us.Is Splashtop legit?
Splashtop (splashtop.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 71% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 35% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers had a great experience with this company. Consumers often share that the platform provides dependable remote access, making it simple and straightforward to work from home or while traveling. Customers love how intuitive the applications are, allowing everyday users to connect quickly without needing complicated setups or extensive training. People frequently highlight the consistently smooth performance and clear visual quality experienced during their daily tasks. However, some people mentioned that subscription costs and pricing plans increased significantly over recent years. Reviewers additionally noted that they occasionally encountered unexpected technical glitches, random connection drops, and frustrating software bugs during remote sessions.
Auto-generated from all reviews of this business. For reference only.What people say
Great service
Great service. Always reliable and provides cutting edge features.
We love this tool as our agency has multiple locations
We love this tool as our agency is spreadout throughout 3 counties. It has been great for troubleshooting and training. Our non-technical staff greatly appreciate the assistance that is available using this tool and find it very easy to use.
Reasonable price, with total control.
Having everything in one place with a reasonable price unlike things like TeamViewer, which work well but are really expensive. I love how the more users we add the bigger of a discount we get. Being able to customize which users have access to which stations. The ability for me to remote in simultaneously with someone else so I can help them.
Amazing software that always works and…
Amazing software that always works and is super beneficial, and affordable!
Solid and Reliable
We have been using Splashtop to do remote support for many years. Much cheaper to use than other products.
I researched a number of remote access…
I researched a number of remote access programs. Splashtop provides many features that the others don't. For example, all of my associates have dual monitors and Splashtop supports dual monitor. The video is very clear and easy to read. Finally, it is much more cost effective.
Splashtop is barely useful if you only need to work remotely rarely and for just a few minutes. Otherwise, it’s a pain.
Splashtop has a fairer licensing model than most other providers, but it’s still way too expensive. WARNING! Splashtop is a nightmare: We’re Splashtop Business customers and are having a lot of trouble: ❯ Splashtop SOS hasn’t been working for months—so it’s not being fixed ❯ The “Splashtop Business” admin console makes your own computer EXTREMELY slow - even when no remote desktop is active! ❯ An active remote desktop makes your own computer MASSIVELY slower ❯ Splashtop does NOT provide professional transmission of the remote computer’s screen content; it transmits pixels. That’s why the remote screen is transmitted EXTREMELY slowly: you constantly have to wait 10 seconds or longer, e.g. whenever the remote computer displays the UAC screen. With all other solutions, this takes just a fraction of a second. Our conclusion? Splashtop is barely useful if you only need to work remotely rarely and for just a few minutes. Otherwise, it’s a great pain.
Splashtop Review Extremely Disappointing & Misleading Experience
I signed up for Splashtop’s 7-day free trial hoping to get a reliable remote desktop solution. Instead, I faced constant frustration. Throughout the entire trial, the software frequently got stuck and froze, making it almost unusable for any real work. I kept telling myself that maybe these performance issues would be fixed once I paid for the subscription. The real shock came after the trial ended. During the trial, the pricing was clearly shown as $6 per month. But when I went to buy, the only option available was $72 per year. There was no monthly plan at all. When I contacted live chat support and asked about this, they casually replied that “our rates show like this.” No proper explanation, no flexibility, just a dismissive response. This feels like a classic bait-and-switch tactic. They lure customers in by showing a low monthly price during the trial, but once you’re ready to pay, you’re forced into an annual plan with no other choice. Combined with the terrible performance (constant freezing), this is completely unacceptable for paid remote access software. Overall rating: 1 star. Very poor experience. The software is unstable, the pricing is misleading, and the support is unhelpful. I strongly advise others to avoid Splashtop and look for better alternatives. They are clearly more focused on trapping customers than providing a good product.
Does exactly what it's supposed to do.
It's hard to review an application that does exactly what it's supposed to do. Stated as simply as I can, the app works and works well.
useless when you need it
useless when you need it, wants you to authorise you computer with email 2fa which makes it useless crap if your off site which is the exact point of remote desktop software. GG on making me go with a solution ( not yours) that wont leave me hanging when i need it
Absolute garbage (switched to RustDesk in the end)
I switched from Teamviewer to Splashtop 2 years ago and I can say that it turned into absolute garbage. Lately, most of the time, connections to the remote computers cannot be established, even when there is Tailscale tunnel available. Contacting the tech support will get you absolutely nowhere, since they just ask for a bunch of debugging information and then provide no solution whatsoever. On top of that, the product hasn't been updated in the last 2 years at all. I ended up switching to RustDesk and extremely happy.
Reply from Splashtop2026-06-29
Hello Karma, We're sorry to hear that our product has not met your expectations and we deeply apologize for any inconvenience this has caused you. We strive to create a product that is both reliable and efficient and it seems we have fallen short in that regard. Your feedback is invaluable to us and will help us improve our product and support team to better assist you. Should you still need assistance, please reach out to our support team using the link below. Again, we sincerely apologize and we hope you'll continue to be part of our Splashtop Community. https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
Excellent system to clarify errors we…
Excellent system to clarify errors we may have in our accounting!
Splashtop allowed me to provide “tech…
Splashtop allowed me to provide “tech support” to my parents who lived in a different state at the time.
Reply from Splashtop2026-06-23
Hello Larry, We're glad to hear that Splashtop has been a great solution to assisting your parents remotely. We understand the importance of a reliable and consistent connection when bridging the distance between family members who need a helping hand with their technology. Our goal is to make remote access simple enough that you can resolve issues quickly without causing additional frustration for your parents. We appreciate you sharing your experience. Thank you for choosing Splashtop.
Far better value for money with the…
Far better value for money with the competitiors.
Beware of Splashtop personal
Beware of Splashtop personal. It is purely a bait and switch play. Even though they charge you for it, almost every feature or setting beyond the very most basic settings requires an upgrade to the expensive business edition.
Subscription cancled but Splashtop keep on charging my C.C.
Had a subscription for couple of years. We have cancled the subscription and yet, SplashTop is keeping attempting to charge my credit card multiple times, every time different amount so I can not block them.
Reply from Splashtop2026-04-27
Hello AC Pros, We apologize for any frustration we have caused. Please reach out to our support team with the link below to submit a support ticket so that one of our agents may investigate why these attempts are occurring after your cancellation and ensure the matter is resolved promptly. https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
Works great
Works great. Nice to seamlessly be able to work from home or anywhere.
Reply from Splashtop2026-04-17
Hello Jason, Thank you for sharing your positive thoughts on Splashtop. We're glad that you've run into no issues while using our product. This is the level of excellence we aim for and we hope to continue providing you with a top-notch user experience in the future. Thank you for choosing Splashtop.
Splashtop is very reliable
Splashtop is very reliable. Having the ability to remote into my office computer gives me great flexibility and efficiency when traveling.
Reply from Splashtop2026-02-06
Hello Tom, Thank you for sharing your thoughts on Splashtop and leaving a five-star review. We're happy to hear that our product has allowed you to have more flexibility. We understand that having a stable connection to your office environment is essential for maintaining productivity while on the move. We appreciate your trust in our platform to provide a consistent experience across different locations and network conditions. We are committed to ensuring our software remains a dependable asset for your remote workflow. Thank you for choosing Splashtop.
It's buggy crap
It's buggy, laggy, the keyboard settings don't stick. Right now it has brought up a small Windows resize pull down, that will not go away. I can't do any work. This sort of thing happens at least twice a day
Reply from Splashtop2026-02-09
Hello Michael S, We're sorry to hear that your experience using Splashtop has not been a pleasant one. We strive to create a reliable product that provides a seamless user experience. Please know that this is not the level of performance we aim for, and we hope to resolve any issues you've encountered using our product. Please submit a support ticket to our team by using the link below so that they can assist you. https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new