SSLs.com

Greetings! We would like to thank you for your feedback and apologize for any inconvenience or dissatisfaction you may have experienced. According to our check, the CSR code for this certificate might be created during the certificate activation on our website. In this case, the Private key has been generated along with it and saved on your computer, to your default folder for downloaded files. Please check such a folder on your computer, the file can be named yourdomain-com_key.zip. It contains the code with these tags: ----BEGIN RSA PRIVATE KEY----- and -----END RSA PRIVATE KEY-----. Feel free to refer to this guide: https://www.ssls.com/knowledgebase/how-can-i-find-the-private-key-for-my-ssl-certificate/#in-browser In case the Private Key is lost or deleted, you need to create another CSR and Private key pair and reissue your SSL certificate. The detailed guide on how to reissue the SSL certificate is here: https://www.ssls.com/knowledgebase/how-can-i-get-my-certificate-reissued/ You are also welcome to contact us via the Live Chat (blue bubble at the bottom right corner on https://www.ssls.com/) if you have any additional questions that you would like to resolve in real-time. We are looking forward to hearing from you soon.

Hello, We would like to thank you for your feedback and apologize for any inconvenience or dissatisfaction you may have experienced. We always strive to provide the best possible experience at SSLs.com and would like to apologize for the difficulties you faced. We have checked your case and since we can't disclose information publicly, we sent a ticket to your login email with a detailed explanation and the next steps. Please rest assured that our Support Team is always happy to help you step-by-step. We are here for you 24/7. You are welcome to contact us via the Live Chat (blue bubble at the bottom right corner on https://www.ssls.com/) if you have any additional questions that you would like to resolve in real-time. We are looking forward to hearing from you soon.

Greetings! We're sorry to hear that you have an unpleasant experience with us. We appreciate your feedback! Our Support Team has emailed you with the information related to the case and further steps. Moreover, we see that you purchased an OV (Organization validation) certificate that requires deeper verification. As a result, the validation and issuance period may be longer compared to a DV (Domain Validation) certificate, for instance. You may review the differences between certificate types here: https://www.ssls.com/knowledgebase/what-is-the-difference-between-domain-validation-business-validation-and-extended-validation/ If you have any questions, please feel free to contact us back via this email or initiate a Live Chat (blue bubble at the down-right corner on our website https://www.ssls.com/). We would like to assure you that our customer service team is available 24/7/365 and will be happy to assist you, so please feel free to contact us back at any time. We are looking forward to hearing from you.

Dear Ken, Thank you for your feedback! We’re genuinely sorry that you had to experience this situation, and we completely understand how upsetting it must be for you. Rest assured that we truly care, and we will do everything we can to make things right and ease the frustration this may have caused. We’ve already found the request you submitted and have responded to it. Please get in touch with us via Live Chat (blue bubble at the bottom right corner on https://www.ssls.com/) or continue the communication by email to clarify the details so we can assist you as quickly as possible. We are looking forward to hearing from you.

Hello, Thank you for your feedback! We're sorry to hear that the process of certificate validation caused confusion and dissatisfaction. We have checked your case, and since we can't disclose information publicly, we sent an email to the address associated with your SSLs.com account where you can find a detailed explanation and the next steps. Please remember that our Support Team is always glad to help you with any additional questions you have. You are welcome to contact us back via the Live Chat (blue bubble at the bottom right corner on https://www.ssls.com/) or reply to the email we sent. We are looking forward to hearing from you soon.

Hello, Thank you for your feedback! We're sorry to hear that your expectations were not met. We would greatly appreciate it if you could provide us with more details regarding your experience via the email we sent to you. Since we can't disclose information publicly, we sent an email to the address associated with your SSLs.com account, providing you with a detailed explanation about the required steps to set up your SSL certificate. Please remember that our Support Team is always glad to help you with any additional questions you have. You are welcome to contact us back via the Live Chat (blue bubble at the bottom right corner on https://www.ssls.com/) or reply to the email we sent. We are looking forward to hearing from you soon.