Stackry (stackry.com) has a 4.3 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Business Services and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 66% of negative reviews. Last updated 2026-08-11.
The shipping price is too high. I’m happy if the price goes down because I’m sure the shipping will be cheaper.
Reply from Stackry2026-06-24
Hi Osama,
Thank you for your honest review. We're sorry to hear that you were disappointed with the cost of your recent shipment.
Due to ongoing conflicts in your region, some shipping services have been suspended and several carriers have implemented temporary surcharges. In addition, fuel costs remain at historically high levels, which has significantly impacted international shipping rates.
While we understand shipping costs can be frustrating, we work hard to help customers save money through our repackaging and package consolidation services. We noticed that this shipment was approximately 1 lb. Generally, customers see the greatest savings when consolidating multiple packages into a single shipment rather than sending smaller packages individually.
We also strive to provide value through benefits such as no membership fees, 0% U.S. sales tax, and 45 days of free storage on every package. Compared to many forwarding services in the industry, we believe our pricing remains highly competitive.
We appreciate your feedback and hope you'll give us another opportunity to serve you in the future. ❤️ If you have any questions or concerns, please don't hesitate to contact us by chat, phone, or email at [email protected].
I'm disappointed that I had to throw away my makeup because it was classified as a hazardous product and couldn't be shipped. The product is vegan, and I've been using it for years without issue. Unfortunately, since Sephora was unable to provide an SDS or a prepaid return label, I had no choice but to dispose of it. I wasted my money and time. I ended up having to purchase it again on Amazon, which they shipped without an issue.
While the staff was professional and simply following company policy, it was still disheartening to have to throw away a perfectly good product. I appreciate the courteous service, but the outcome was frustrating and wasteful.
Reply from Stackry2026-07-08
Hi Melany! Thank you for taking the time to share your experience and for your understanding of our team’s handling of this situation.
We completely understand how frustrating it must have been to have to dispose of a product you had purchased and used for years. While we know this was disappointing, our team must follow international shipping regulations and carrier requirements regarding restricted and potentially hazardous items. Some cosmetics, including certain makeup products, may contain ingredients such as alcohol, isododecane, aerosols, or other regulated components that require specific documentation and shipping approvals.
Our team always does their best to find available solutions, but when a product cannot be shipped and the retailer is unable to provide the required documentation or a return option, disposal may unfortunately be the only available choice.
We truly appreciate your kind comments about our staff and their professionalism. We understand the outcome was not what you hoped for, and we appreciate your feedback as we continue working to provide clear guidance and support for our customers.
I’ve been using stackry for years, but recently I’ve noticed a significant increase in the shipping costs. The prices are noticeably higher compared to when I first signed up.
On top of that, there is now an added fee for receiving packages which wasn’t there before. This makes the overall cost much less appealing than it used to be.
Still my favorite forwarding company. Their customer service has always been quick to respond and very helpful which I really appreciate. But the rising costs and new charges are definitely disappointing.
