Stackry

Hi Ming lee, thank you for taking the time to share your experience. We're sorry to hear about your frustration. In this case, the item was an office chair containing a pressurized gas lift cylinder. This type of component is classified as Class 2.2 (Articles, Pressurized) for air transport, and unfortunately none of our shipping carriers are able to transport this type of hazardous material to your destination. This is a carrier restriction rather than an arbitrary decision by Stackry. We were happy to assist with returning the item to the retailer; however, we require a prepaid return label from the original sender or retailer. Unfortunately, we were unable to proceed because a prepaid return label was not provided. If you are still able to obtain one from the retailer, we'd be glad to help facilitate the return. Please send it to the customer service agent you were working with at [email protected]. We sincerely apologize for the inconvenience and appreciate your feedback.

Hello Ashwaq! Thank you for your feedback about the pricing. Sorry it was higher than expected. We understand that shipping costs are an important consideration, especially with international shipments. Carrier Fuel surcharges are at an all-time high which is driving up the costs. We’re always working to balance competitive pricing with the quality, reliability, and support our customers expect. Stackry offers features such as no membership fees, free 45-day storage, and consolidation/repackaging options that can help reduce overall shipping costs, especially when combining multiple packages into one shipment. We appreciate your feedback and hope to have the opportunity to serve you again in the future. Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.

Greetings! Thank you for your feedback. Please accept our apologies for the confusion and frustration this situation caused. Stackry receives a high volume of packages each day, and while our warehouse team works hard to process incoming shipments as quickly as possible, packages that arrive without a complete address require additional time and research to identify the correct account. Because of this extra handling, a $5 bad address fee is normally applied to packages received with incomplete address information. If you review the package label photos for these shipments, you will see the unit/locker number was missing from the address labels. We do understand that, in this case, the missing information was caused by the sellers and was not due to any error on your part. As a courtesy, we have gone ahead and refunded the charges for you. You can find more information about this fee here: https://www.stackry.com/en/pricing. If this happens again in the future, please contact us at [email protected] with proof of order showing the complete delivery address, and we will be happy to review and remove the charges when applicable. Thank you again for your valued business. We truly appreciate your continued support.

Hello there! Thank you for taking the time to share your feedback. We appreciate hearing that you had a good experience with our service. We understand that shipping costs are an important consideration, especially with international shipments. Carrier Fuel surcharges are at an all-time high which is driving up the costs. We’re always working to balance competitive pricing with the quality, reliability, and support our customers expect. Stackry offers features such as no membership fees, free 45-day storage, and consolidation/repackaging options that can help reduce overall shipping costs, especially when combining multiple packages into one shipment. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

Hello Annie! Thank you so much for taking the time to share your experience! We’re sorry your parcel encountered an issue with the carrier, but we’re very happy to hear that our team was able to assist you throughout the process and help get everything sorted out. We truly appreciate your kind words about our customer service team. We know how stressful it can be when a shipment doesn’t go as planned, and we’re always here to support our customers and help find a solution. 😊

Hi Nadine. Thank you for your review. I am sorry to hear that there was a problem with your shipment. I was not able to locate an account with your name. We would like to investigate the issue further. We have a dedicated claims team for lost or damaged items. Please email us at [email protected] attention to "Veronica”. Thank you, and I hope you have a nice day ahead.

Thank you, Stephen, for being our long-term customer and taking the time to leave us a review. We really appreciate your feedback! ❤️We're looking forward to serving you again in the future!

Hello Shahad. Thank you for taking the time to share your honest feedback. We’re very sorry to hear that you were disappointed with the cost of our service. While we always work to keep our prices as competitive as possible, international shipping can be expensive due to carrier rates, fuel surcharges, and other factors outside of our control. To help customers save, Stackry offers repackaging and consolidation services that can significantly reduce shipping costs by combining multiple packages into a single shipment. We noticed that your shipment was approximately 1 lb. The greatest value is typically seen when customers consolidate multiple packages together rather than shipping smaller packages individually. Consolidation allows you to take advantage of lower overall shipping costs and maximize the benefits of using a package forwarding service. Compared to many other services in the industry, we believe Stackry offers strong value, especially with no membership fees, 0% US sales tax on purchases shipped to our warehouse, and 45 days of free storage for every package received. We truly appreciate your feedback and hope you’ll consider using our services again in the future. ❤️ If you have any questions or would like assistance finding the most cost-effective shipping option, please feel free to chat with us, call our team, or email us at [email protected].

Hello M! Thank you for taking the time to share your feedback. We’re very sorry to hear about the frustration you experienced with your shipment options and pricing. After reviewing the details, it appears that the address format entered may have affected the DHL shipping options available at checkout. We apologize for the confusion this caused. If you had contacted our Customer Support team before completing payment, we would have been happy to review the shipment details with you and help identify the issue so we could work toward finding the best available shipping option. We completely understand that international shipping costs can be a concern. Rates are determined by several factors, including package size, weight, destination, carrier pricing, and current fuel surcharges. We are continually working to provide competitive rates while maintaining reliable international shipping services. We appreciate you bringing this to our attention and hope you’ll give us another opportunity to assist you in the future. Our team is always happy to help review shipping options and find the best solution available. They can be reached by emailing [email protected], by phone 781-491-0974 or Live chat Monday - Friday from 9-4 EST