Stair Warehouse (stairwarehouse.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
Great product and very easy to install. We received the spindles and caps very quickly.
Thank you so much for your wonderful review, Larry! We're delighted to hear that you found our products to be high quality and easy to install. It's also great to know your spindles and caps arrived quickly. We truly appreciate your business and your feedback. Please feel free to call or text anytime ~ Shawn 832-797-8219
Great product for an amazing price received it very quickly my new
Thank you so much for your wonderful review! We're thrilled to hear you were happy with both the quality of our product and the value it provided. We're also glad your order arrived quickly. We truly appreciate your business and your feedback. Please feel free to call or text anytime. ~ Shawn 832-797-8219
Got the parts quick they work better than expected
Hey James: Thank you so much for your order and for taking the time to share your feedback! We're glad your parts arrived quickly and that they're working even better than you expected. Hearing that from our customers means a lot to us. We truly appreciate your business and look forward to helping you with any future projects. Feel free to call me anytime. ~ Shawn 832-797-8219
We received prompt email to update us on our shipment. Thank you. We really appreciate the effort! 💐
Thank you so much for the kind words! We're thrilled to hear you appreciated the shipment updates. That feedback means a lot to us. Thank you again for your business. We truly appreciate your support and hope to serve you again on your next project! Please feel free to call anytime at: 832-797-8219 ~ Shawn
Thank you for your review! We're glad to hear you found the ordering process easy and that your order arrived quickly. We truly appreciate your business and look forward to serving you again on your next project! Please feel free to call me anytime: ~ Shawn 832-797-8219
I'm glad we were able to get everything worked out and send you the free samples. Please feel free to call me anytime. Best ~ Shawn 832-797-8219
Fair pricing and great selection! Delivered quickly.
Thank you for your wonderful review, John! We're glad you found our pricing fair, enjoyed our selection, and that your order arrived quickly. We truly appreciate your business and look forward to serving you again on your next project! Please feel free to call anytime: 832-797-8219 ~ Shawn
Thank you for your kind review, Richard! We're so glad you had a great experience with our customer service. We truly appreciate your support and look forward to serving you again soon! Please feel free to call or text anytime. ~ Shawn 832-797-8219
Wonderful customer service. My contractor was having trouble finding overlays for my steps within a reasonable price range. He called the Stairs Warehouse and they were able to accommodate our needs. The steps look beautiful and shipping happened in a timely manner.
Thank you so much for your wonderful review, Susan! We're thrilled to hear that we were able to help your contractor find the perfect stair overlays at a price that fit your budget. It means a lot to know you're happy with how your steps turned out and that your order arrived on time. We truly appreciate your kind words and your business. Please feel free to call me anytime at 832-797-8219 ~ Shawn
It was a very easy online ordering process and what stood out to is that I had a question about my shipping address, so I submitted a note with my order and an actual person, not a robo, called me back to discuss and confirm my shipping address. Great experience! I look forward to seeing our finished staircase.
Thank you so much for your wonderful review! We're thrilled to hear that you found our online ordering process easy and that our team was able to personally assist you with your shipping address. We truly appreciate your business and look forward to seeing photos of your finished staircase. If you have any questions along the way, please don't hesitate to reach out. My cell phone number is 832-797-8219 ~ Shawn
Thank you for your review, Michael! We’re glad to hear your rail arrived quickly and was packaged securely. We appreciate your business and hope you enjoy your new railing! ~ Shawn call or text anytime: 832-797-8219
Product delivered quickly and packaged with care.
Hey Richard: Thank you for the great review! We’re glad to hear your order arrived quickly and was packaged with the care you expected. We truly appreciate your business and hope to serve you again soon! ~ Shawn 832-797-8219 "call or text anytime"
Excellent customer service. Very responsive.
Hey Julie: Thank you for the wonderful review! We’re happy to hear you had a great experience with our customer service team. We appreciate your business and look forward to helping you again in the future! Please feel free to call or text me anytime. ~ Shawn 832-797-8219
Exactly what I needed shipped fast and order arrived safely and correct 👍🏻 couldn’t ask for more.
Hey Melinda: Thank you so much for the great review! We’re glad your order arrived quickly, safely, and was exactly what you needed. We truly appreciate your business and hope to help you again in the future! Call or text anytime - Shawn 832-797-8219
All of the ordered items arrived quick and packaged very well. Also, truly appreciate all of the tutorial videos you have on your website for reference, make installation much easier. Product looks modern and amazing.
Thank you so much for the great review, Jeff! We’re glad your order arrived quickly and safely. We really appreciate you mentioning our tutorial videos — we put a lot of effort into making installation as easy as possible. Thanks again, and please feel free to call anytime. ~ Shawn 832-797-8219
The website was great, and when I called to clarify a few things, the person on the other end was very knowledgeable and helpful.
Thank you for the wonderful 5-star review, Ed! We’re glad you found our website easy to use and that our team was able to answer your questions and help you through the process. We truly appreciate your business! ~ Shawn Stair Warehouse 832-797-8219 "call or text anytime"
Wonderfully made! Exactly what we wanted for our project. When it arrived with some damage they sent a replacement and it was perfect! Great company to work with!
Thank you so much for the wonderful review, Matthew! We’re thrilled the product was exactly what you wanted for your project. We truly appreciate your business and kind words! ~ Shawn Stair Warehouse 832-797-8219 - call or text anytime
The entire transaction was easy and efficient. The order delivered as promised. Will do business again.
Thank you so much for your kind review, Robert! We’re glad to hear your order arrived as promised and that the entire process was easy and efficient. We truly appreciate your business and look forward to working with you again in the future. ~ Shawn Stair Warehouse Please feel free to call or text: 832-797-8219
The items delivered in timely manner, well made.
Thank you so much for the great review! We’re happy to hear your order arrived quickly and that you’re pleased with the quality of our products. We truly appreciate your business and your support! Please feel free to call me anytime. ~ Shawn 832-797-8219
Fast shipping, great product!
Thank you for the great review, Joey! We’re happy to hear you were pleased with the fast shipping and quality of the product. We appreciate your business! Please feel free to call me anytime ~ Shawn 832-797-8219
62 reviews matching