All iron balusters came damaged
All iron balusters came damaged. Chips all over each bar. They are reshipping new ones but I’m not hopeful they will not be damaged.
About Stair Warehouse
Data updated- Website
- stairwarehouse.com
- Category
- Home & Garden
- Location
- United States · Conroe
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 50% (1/2)
Do you own Stair Warehouse? Claim this profile for free and start replying to reviews.
Is Stair Warehouse legit?
Stair Warehouse (stairwarehouse.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
What people say
Their delivery is a little delayed but…
Their delivery is a little delayed but the process of ordering and thw website is very easy to use and helpful
Reply from Stair Warehouse2026-08-04
Thank you for your review! We're glad to hear you found our ordering process and website easy to use. Your feedback means a lot to us, and we truly appreciate your business. Please call me anytime if you need anything 832-797-8219 ~ Shawn
They were kind enough to make change to…
They were kind enough to make change to my order. And everything arrived in perfect condition. Very happy with there product and customer service Thank you
Reply from Stair Warehouse2026-08-03
Thank you so much for your wonderful review! We're happy we could accommodate the change to your order and that everything arrived in perfect condition. It's great to hear you're pleased with both our products and our customer service. We truly appreciate your business and look forward to serving you again! Please call anytime! ~ Shawn 832-797-8219
Came as advertised!
Came as advertised! Delivery driver very professional and put it right in the middle of my garage
Reply from Stair Warehouse2026-08-03
Hey Scott: Thank you for your great review! We're so glad everything arrived exactly as expected and that your delivery experience was a positive one. We'll be sure to pass your kind words along to the delivery team. We truly appreciate your business and hope to serve you again in the future! Please feel free to call anytime: 832-797-8219 ~ Shawn
The alder handrails were perfect.
Reply from Stair Warehouse2026-08-03
Thank you for your review, Kim! We're thrilled to hear the Alder handrails were perfect for your project. We appreciate your business and are grateful you chose Stair Warehouse. Please feel free to call me anytime! ~ Shawn 832-797-8219
Needed this project to go perfectly, and it did.
We received what we expected to receive. Order was correct. Delivery was fast. But the quality was the stand-out feature. Just excellent. Thank you for not making this order a hassle. I just needed this project to go perfectly, and it did.
Reply from Stair Warehouse2026-08-03
Hey Albert: Thank you so much for your thoughtful review! Your comments that your order was accurate, delivered quickly, and exceeded your expectations in quality means a great deal to us. We truly appreciate your business and look forward to helping you again in the future! Please call me anytime: Shawn 832-797-8219
Good products and good prices ships…
Good products and good prices ships very quickly
Reply from Stair Warehouse2026-07-24
Hey John: Thank you so much for your kind review! We're glad you were happy with our products, pricing, and fast shipping. We truly appreciate your business and look forward to serving you again! Call anytime ~ Shawn 832-797-8219
New balusters are amazing
The website was great and I found the balusters and accessories that I wanted. My order arrived quickly and my husband replaced our old wooden balusters with the new metal ones today and they look amazing. I'm so glad I found your website because it was one stop shopping.
Reply from Stair Warehouse2026-07-24
Thank you so much for your wonderful review, Donna! We're thrilled to hear that you found everything you needed in one place and that your order arrived quickly. I t’s even better to know your husband was able to install the new metal balusters and that they look amazing! We truly appreciate your business and are honored you chose Stair Warehouse for your project. Please feel free to call me if you need anything. ~ Shawn 832-797-8219
Didn’t receive my order
Didn’t receive my order when originally sent the request for a review. They have since reached out and tried to make everything right. Dowel is supposed to be shipped today.
Reply from Stair Warehouse2026-08-03
Hi Robert, Your Mahogany order shipped early via FedEx! I'm glad we had the chance to talk on the phone and that everything is taken care of. If you need anything at all, please call me anytime at 832-797-8219.
Great interaction.
The product was as advertised and got to me in a very timely manner.
Reply from Stair Warehouse2026-07-24
Thank you for your wonderful review, Daniel! We're so glad to hear you had a great experience and that your order arrived quickly and exactly as expected. We truly appreciate your business and look forward to serving you again! Please feel free to call me anytime - Shawn 832-797-8219
Exactly what I needed
Reply from Stair Warehouse2026-07-24
Thank you for your review, Jacqueline! We're so glad to hear the product was exactly what you needed. We truly appreciate your business and look forward to helping with your future stair projects! Please call me anytime at 832-797-8219 ~ Shawn
Great cherry rail sent quickly to me.
Reply from Stair Warehouse2026-07-20
Thank you for your kind review, Jerome! We're so glad you were pleased with the quality of your cherry handrail and that it arrived quickly. We truly appreciate your business and hope you enjoy your new staircase. Please call anytime ~ Shawn 832-797-8219
Zip Clips
The Zip Clips made our baluster installation an easy one! Shipment arrived quickly. Seamless transaction!
Reply from Stair Warehouse2026-07-20
Thank you for your wonderful review, Rebecca! We're thrilled to hear that the Zip Clips made your baluster installation easy and that your order arrived quickly. We truly appreciate your business and are glad everything went smoothly. Please feel free to call anytime. ~Shawn 832-797-8219
Product
Product, cost and quick delivery
Reply from Stair Warehouse2026-07-20
Thank you for taking the time to leave us a review! We're thrilled to hear that you were happy with the quality of our products, our competitive pricing, and our fast delivery. We truly appreciate your business and your feedback. We look forward to serving you again on your next project! Please feel free to call me anytime. ~ Shawn 832-797-8219
The ordering experience was seamless
The ordering experience was seamless. However there were items that my installer needed that i had to add later. A recommended items prompt would be helpful.
Reply from Stair Warehouse2026-07-17
Thank you so much for your kind review, William! We're thrilled to hear that the ordering experience was seamless. We also appreciate your suggestion. We truly appreciate your business and hope to serve you again in the future! ~ Shawn * Call anytime - 832-797-8219
Looking for stair parts
These folks had just what I was looking for. Red oak spindles square1.75 inches. Perfect
Reply from Stair Warehouse2026-07-16
Thank you for taking the time to leave us such a great review, Joann! We're so glad you found exactly what you were looking for and that our 1.75" square red oak spindles were the perfect fit for your project. We truly appreciate your business and look forward to helping with any future stair projects. Please feel free to call me if you need anything. ~ Shawn 832-797-8219
Quick delivery, as advertised.
great product in the species and size I was expecting.
Reply from Stair Warehouse2026-07-16
Thank you so much for your kind review, John! We're thrilled to hear that the product met your expectations in both species and size. We truly appreciate your business and hope to help with your next project. Please call anytime. ~ Shawn 832-797-8219
Fantastic product
Beautiful spindles and well constructed. Fast shipping. Overall great experience!
Reply from Stair Warehouse2026-07-16
Thank you so much for your wonderful review, Wendy! We're delighted to hear that you love the quality of your spindles and that they arrived quickly. It's great to know you had an overall positive experience with us. We truly appreciate your business and look forward to helping with your next stair project. Please feel free to call if you need anything else for your project. ~ Shawn 832-797-8219
great productid grate quality great…
great productid grate quality great price
Reply from Stair Warehouse2026-07-16
Thank you for your wonderful review, Ozzy! We're thrilled to hear that you were happy with the product quality and found it to be a great value. Your feedback means a lot to us, and we truly appreciate your business. We look forward to helping you with your next stair project. Please feel free to call anytime. ~ Shawn 832-797-8219
Easy ordering and prompt shipping
Reply from Stair Warehouse2026-07-16
Thank you for your kind review! We're glad to hear that you found our ordering process easy and that your order arrived promptly. We appreciate your business and look forward to hearing from you again, soon. Shawn 832-797-8219