Stair Warehouse (stairwarehouse.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
Ordering was good and the delivery was fast and flawless. But the baluster I ordered are thinner than I thought they should be. Flimsy.
Reply from Stair Warehouse2026-06-16
Thank you for your review! We’re glad to hear ordering was easy and your delivery was fast and flawless.
Our balusters are manufactured to industry-standard specifications and are designed to be very strong and durable once properly installed.
We appreciate your feedback and your business!
Please call me anytime if I can help. Thanks again ~ Shawn 832-797-8219
Thank you for the great review! We’re happy to hear you found our website easy to use and that your order arrived quickly. We appreciate your business and look forward to helping you again!
~ Shawn
832-797-8219
Great quality and great customer service which is so rare these days! Will be a frequent customer!
Reply from Stair Warehouse2026-06-11
Thank you so much for the kind words, Michail! We truly appreciate your business and are happy to hear you were pleased with the quality and service. We look forward to helping you again in the future. If you ever need anything, please don’t hesitate to reach out to me directly at [832-797-8219].
Thanks ~ Shawn
Thank you for your feedback, Brendan! We’re glad that you are pleased with our availability and shipping. We appreciate your business and look forward to helping you again in the future. Please call if you need anything.
Thanks ~ Shawn
832-797-8219
J
Julio James · 1 review · Verified · Experienced 2026-06-04 ·
★★★★★
Good quality products
This was my second order from stair warehouse. The solid satin black iron balusters quality is excellent and pairs well with my staircase. No delay on shipment! Thanks
Reply from Stair Warehouse2026-06-12
Thank you so much for your continued business, Julio! We’re happy to hear you’re pleased with the quality of the satin black iron balusters and that they look great with your staircase. We truly appreciate you taking the time to share your experience and look forward to helping you again in the future. Please feel free to call me anytime at 832-797-8219.
Thanks,
Shawn
All ordered components were received timely. Quality of received components matched or exceeded expectations. Would use again and will recommend to others.
Reply from Stair Warehouse2026-06-09
Thank you so much for the kind review, David!
I’m glad to hear that your order arrived on time and that the quality of the components exceeded your expectations. We truly appreciate your business and your willingness to recommend us to others.
Please don’t hesitate to reach out if you ever need anything in the future. I’d be happy to help.
Thanks again,
Shawn
832-797-8219
A wide selection and I found a match to a rail I was replacing. Good customer support. Prompt shipping. The rail arrived in perfect condition.
Reply from Stair Warehouse2026-06-09
Thank you so much for the great review, Brian!
We’re happy to hear you were able to find the perfect match for your replacement rail and that everything arrived quickly and in excellent condition. Your feedback means a lot.
We truly appreciate your business and recommendation. Please let me know if we can help with anything in the future.
Thanks again,
Shawn
832-797-8219
Would give 6 stars if available. Product is well made and easy to work with. The staff is professional from the ordering and delivery process to the returns I had.
GOOD WORK
Reply from Stair Warehouse2026-06-05
Thank you so much for the amazing review, Fred! We truly appreciate the kind words and the “6-star” compliment!
We’re glad to hear you were happy with the quality of the product and that our team was able to make the entire process—from ordering and delivery to handling your returns—an easy experience.
We appreciate your business and look forward to helping you again in the future.
Thanks again!
~ Shawn
direct: 832-797-8219
Beautifully made with gorgeous materials. Very high quality craftsmanship. Our order arrived very quickly and we had clear communication of what to expect the entire way. Can't wait to see everything fully installed.
Reply from Stair Warehouse2026-06-02
Thank you so much for the wonderful review, Stacy! We truly appreciate your kind words. We’re glad to hear you’re happy with the quality, craftsmanship, and communication throughout the process.
We can’t wait to see your project fully installed — please feel free to share photos when it’s complete!
Thanks again!
~ Shawn
832-797-8219
P
Paul Hoffman III · 2 reviews · Verified · Experienced 2026-05-18 ·
★★★★★
No Issues
No Issues, with WEB site or Product.
Reply from Stair Warehouse2026-06-01
Thank you for your review, Paul! We’re glad to hear that your experience with our website and products was smooth and hassle-free. We appreciate your business and look forward to helping you with any future stair projects.
Thanks again,
Shawn
832-797-8219
Thank you so much for the kind words and 5-star review, Kevin!
We truly appreciate you taking the time to share your experience. Being responsive, helpful, and easy to work with is exactly what we strive for, and we’re grateful you chose Stair Warehouse for your project.
Please don’t hesitate to reach out if we can ever help with anything in the future.
Thanks again,
~ Shawn
832-797-8219
D
DAVID HOUSE · 2 reviews · Verified · Experienced 2026-05-18 ·
★★★★★
After complaining about shipping…
After complaining about shipping charges for a small sample, and leaving the site with the sample order still in our cart, we were contacted and the sample was shipped free!
We later ordered spindles for our staircase because of their great customer service. Will recommend them to all our friends!
Reply from Stair Warehouse2026-06-01
Thank you so much for sharing your experience, David!
We truly appreciate you giving us the opportunity to earn your business. We’re glad we could help with the sample and even happier that our customer service led you back to us for your staircase project.
Thank you for choosing Stair Warehouse and for recommending us to your friends — that means a lot! Please don’t hesitate to reach out if you ever need anything.
Thanks again,
~ Shawn
832-797-8219
I ordered iron balusters and baluster shoes from your company. the pictures were very helpful for me to help me decide what balusters and shoes to order. The shoes I bought were a better price than ones at a local store. Had no problem placing the order and the products arrived on time too.
Reply from Stair Warehouse2026-06-01
Thank you so much for your review, Jamie! We’re happy to hear that the pictures helped you choose the right iron balusters and shoes for your project. We appreciate your business and are glad we could provide a great price, easy ordering experience, and timely delivery.
Please call direct anytime ~ Shawn
832-797-8219
05/27/2026
My order shipped quickly and everything arrived in great condition. The website tutorials were very helpful, and ensured that I would have all the tools and supplies needed to install my new stair railings. They had several wood species options to choose from and the pieces I got had beautiful woodgrain patterns. Their website gallery photos helped me decide what I wanted and what would work best for my home. 5-stars, Stair Warehouse!!
Reply from Stair Warehouse2026-06-01
Thank you so much for the wonderful 5-star review! We’re glad to hear your order arrived quickly and everything was in great condition. It’s great knowing our tutorials and gallery photos helped make your stair project easier and gave you confidence during the installation process.
If you ever need anything else, please feel free to reach out to me directly.
~ Shawn
832-797-8219
D
Deloris · 3 reviews · Experienced 2026-05-04 ·
★★★★★
These balusters and shoes were exactly…
These balusters and shoes were exactly what we needed to complete our staircase. It went from being functional to elegant.
Reply from Stair Warehouse2026-06-01
Thank you so much for the great review, Deloris! We’re happy to hear the balusters and shoes were exactly what you needed to complete your staircase. It’s always exciting to see a project go from functional to elegant, and we appreciate you letting Stair Warehouse be a part of your home improvement.
If you ever need anything else, please feel free to contact me directly.
Thanks again,
Shawn
832-797-8219
L
Larry Kane · 2 reviews · Verified · Experienced 2026-01-28 ·
★★★★★
GREAT STUFF-QUICK SHIP
This company has excellent products and quick shipping times. we had a chance to need their support and they were spot on with their response and assistance. Our GO-TO for stair parts
Reply from Stair Warehouse2026-05-27
Thank you so much for the great review, Larry! We truly appreciate your business and are very glad to hear you were happy with both our products and customer support. It means a lot to us to be your go-to source for stair parts.
Please feel free to reach out anytime if I can help with anything in the future.
Thanks again,
Shawn
832-797-8219
W
Wendy · 1 review · Experienced 2026-03-26 ·
★★★★★
I am very happy I made this purchase
I am very happy I made this purchase! Buying them online was super easy to navigate. The balusters I bought are durable and did not scratch as I worked with them. The paint/coating is hard-wearing and does not get shiny from touching them. I definitely recommend using the zip clip shoe system because they allow you to adjust the balusters as you install them . After reading the reviews, I knew I would have a human to talk to if I needed any help, but everything was great.
I am 60 years old and was concerned about tackling a project this big, but I am so glad I did because they are beautiful!
Reply from Stair Warehouse2026-05-26
Thank you so much for taking the time to leave such a thoughtful review! We are thrilled to hear that your project turned out beautifully and that the installation process went smoothly for you.
It means a lot to know that our balusters, Zip Clip shoe system, and customer support helped give you confidence to tackle your project. Your kind words about the product quality and ease of installation are truly appreciated.
Please feel free to call me anytime if you need anything.
~ Shawn
832-797-8219
Thank you for your kind review, Edsel! We truly appreciate your support and are glad to hear you had a great experience with our customer service team. If we can help with anything in the future, please don’t hesitate to reach out.
~ Shawn
832-797-8219
Thank you for your review, Larry! We’re glad to hear everything was a perfect fit. We truly appreciate your business and your feedback. If you ever need anything in the future, please don’t hesitate to reach out.
~ Shawn
832-797-8219
G
Glenn Allan · 1 review · Experienced 2026-05-18 ·
★★★★★
American Cherry Newel posts and railings…
Purchased natural American Cherry Newel posts plus top and bottom raillings for my upper foyer. Which is above the lower floor staircase. The wood was laminated with complentary color and grain patterns.
All pieces were straight and true. I would highly recomend the products.
Reply from Stair Warehouse2026-05-24
Thank you, Glenn, for your kind words and for choosing Stair Warehouse for your project. We’re thrilled to hear you’re happy with the quality and craftsmanship of your American Cherry newel posts and railings. We truly appreciate your support and recommendation!
~ Shawn
832-797-8219
