Starry (starry.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Cloria is awesome !!! Very kind and attentive. One of the few who stayed on the call with me until my internet was back up. The kind of customer service rep who makes you feel nice when you dread the mundane task of calling in. Thank you Cloria & you deserve a raise !!!
Reply from Starry2026-07-27
We are so happy to hear about your positive experience with our team member! It's wonderful to know that we could make a typically dreaded task a pleasant one. Thank you for sharing your kind words!
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Christie Bao · 1 review · Experienced 2026-07-20 ·
★★★★★
Excited new customer
Ben helped me set up internet for my new apartment and made the process super straightforward and smooth! I appreciated the deal they had for new customers.
Reply from Starry2026-07-24
We are so happy to hear that your internet setup with Ben was straightforward and smooth! We appreciate you taking the time to share your positive experience.
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Fred · 21 reviews · Experienced 2026-07-20 ·
★★★★★
I'm a new customer STILL waiting for…
Original review.. I'm a new customer waiting for installation. There was a delay due to limited access by my property management company. The access issue was solved, but Starry can't seem to reschedule a new appointment despite REPEATED requests. Updated review on 7/20/26...I rec'd a msg from Starry to contact customer support, but I already did many times... and still got no update.
Reply from Starry2026-07-20
I'm sorry we haven't booked your installation appointment yet. Please let our support team know your availability, and they will get to work on this for you. You can reach Starry support 24/7 by email at [email protected], by chat through the Starry App, or give us a call at 888.231.9403.
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Megster · 1 review · Experienced 2026-07-17 ·
★★★★★
Thank you Yaritza for your excellent…
Thank you Yaritza for your excellent service! You were quick to find a solution. Help reboot and schedule service!! I have always had great success with Starry and your expertise , customer service support is the best !! Thank you again!!
Reply from Starry2026-07-20
Thank you for your kind words. Yaritza is terrific. It is our pleasure to serve you.
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David Soberal · 1 review · Experienced 2026-07-17 ·
★★★★★
Excellent and wonderful service
Excellent and wonderful service. Yaritza went above and beyond. She was patient and quick, knowledgeable and was able to rectify my circumstance. And she was super friendly.
Reply from Starry2026-07-20
🥰💖Thank you for the great review! These mean a lot to our team. 🥰🥰🥰💖💖💖
A
Amnon Ben Zion · 1 review · Experienced 2026-07-15 ·
★★★★★
Justin was awesome
Justin was awesome! Our internet was disconnected by another provider who messed up the cables in the building’s network rack - Justin easily found the root cause and solved it in the most professional way possible
Reply from Starry2026-07-17
We love seeing this. We're glad you're happy! Thank you for being the important part of Starry!
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duke City · 1 review · Experienced 2026-07-15 ·
★★★★★
I'm not too swift…
I have a slight problem w my hearing and I'm not too swift. Manny actually talked me through a panic attack when I was having a problem connecting. He was so patient and gave me some great advice about re-starting my computer from time to time. He was a doll.
Reply from Starry2026-07-17
We're so glad to hear our team provided such patient and helpful support, especially during a challenging moment. We appreciate you sharing your positive experience!
A
Amr Mawazini · 1 review · Experienced 2026-07-08 ·
★★★★★
Great customer service
Great customer service - they’re always willing to work with you. Special mention to team member Manuel V. for the exemplary customer service skills and going above and beyond for the customer!
Reply from Starry2026-07-13
Great review! We love the positive feedback. Thank you for being an awesome customer! 🤩🤩🤩
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Bre · 2 reviews · Experienced 2026-07-06 ·
★★★★★
I have used Starry for many years
I have used Starry for many years, recently there have been significant price hikes. On top of that, their service is spotty. Usually multiple outages per year. Some will take over 24 hours to fix, and customer service basically doesnt exist. I am currently looking for other options.
Reply from Starry2026-07-13
I'm so sorry about your poor experience. We want the internet to work GREAT for you, so please let our support team know about the trouble you're having. You can reach Starry support 24/7 by email at [email protected], by chat through the Starry App, or give us a call at 888.231.9403.
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Marsha Coleman Jr · 5 reviews · Experienced 2026-07-04 ·
★★★★★
Cloria does it again!
I had the opportunity to speak with Cloria Otis again. As always, she was patient and very helpful. Cloria made sure I was able to test the speed and then told me next steps for improvement. Thank you for providing excellent customer service 👏🏾👏🏾👏🏾
Reply from Starry2026-07-06
We are so happy to have customers like you. Thank you for the wonderful review!
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Paul Zackary · 3 reviews · Experienced 2026-06-04 ·
★★★★★
Zac was amazing
Zac was amazing! He helped me with my internet problems and made sure it is now online! Zac deserves a raise!
Reply from Starry2026-07-02
We love seeing this. We're glad you're happy! Thank you for being the important part of Starry!
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Diane · 2 reviews · Experienced 2026-06-22 ·
★★★★★
Zac was patient
Zac was patient, clear, and didn't rush me. I really appreciate that!
Reply from Starry2026-07-02
We are so glad to hear that you had such a positive experience. We appreciate you sharing your kind words with us!
J
Jen · 2 reviews · Experienced 2026-06-25 ·
★★★★★
I had a great experience
I had a great experience. Zac was so helpful. Thank you!
Reply from Starry2026-06-26
Thank you for the stars!
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Angelo Gil · 2 reviews · Experienced 2026-06-19 ·
★★★★★
Amazing tech and service
Reply from Starry2026-06-22
Thank you for your 5-star review. Welcome to Starry!
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Michael Blankenship · 1 review · Experienced 2026-06-15 ·
★★★★★
Luis did a great job in hooking up my…
Luis did a great job in hooking up my cable and fixing the cable connection issues.
Reply from Starry2026-06-15
💖Thank you for the great review!
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Chip Draper · 1 review · Experienced 2026-06-12 ·
★★★★★
Justin was great
Justin was great. On time and very professional. Easy
Justin was incredible. Extremely professional and efficient. Would highly recomment.
Reply from Starry2026-06-11
Reading reviews like this really makes our day. Thank you. 🥰
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Gabby Munoz · 1 review · Experienced 2026-06-09 ·
★★★★★
I had the pleasure of speaking with…
I had the pleasure of speaking with Zac! I’m in the middle of transferring apartments within my same complex and it’s been so stressful especially going back and fourth with management about so many things. I submitted my request and Zac was assigned to help me out. The relief I felt when talking to someone who actually know what to say/exactly what needed to be done was great. Thanks Zac, keep doing you!
Reply from Starry2026-06-11
Reading reviews like this really makes our day. Thank you. 🥰
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Laura Donovan · 1 review · Experienced 2026-06-10 ·
★★★★★
Luis was the best installer ever!
Reply from Starry2026-06-11
We're glad you enjoyed your experience.
J
Joan Bastianini · 2 reviews · Experienced 2026-06-08 ·
★★★★★
Polite and extremely patient
Polite and extremely patient. Cloria should be given a raise. I was very confused about the connection and she never lost her calm or poise
Reply from Starry2026-06-09
We are so happy to hear about your positive experience with our team member. Thank you for sharing!
