Excellent services!
Reply from Starry2026-05-27
Thank you for the stars!
About Starry
Data updated- Website
- starry.com
- Category
- Electronics & Technology
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 100% (5/5)
Do you own Starry? Claim this profile for free and start replying to reviews.
Is Starry legit?
Starry (starry.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Christina did a great job with very…
Christina did a great job with very nice attitude!!
Reply from Starry2026-05-28
Your review makes us smile! 😁😁😁
Luis is as very helpful
Luis is as very helpful, kind, and attentive. Great service and excellent management.
Reply from Starry2026-05-28
Your review makes us smile! 😁😁😁
Luis was super nice and helpful!!
Reply from Starry2026-05-28
Great review! We love the positive feedback. Thank you for being an awesome customer! 🤩🤩🤩
Absolutely phenomenal and responsive…
Absolutely phenomenal and responsive customer service. This is why I never looked back after switching from the “big guys” years ago. Shoutout to ZAC from support for his help. Thanks again man!
Reply from Starry2026-05-28
Your review makes us smile! 😁😁😁
Internet setup
Christian was fast, early, very helpful and respectful! Would definitely recommend!
Reply from Starry2026-05-27
We appreciate your kind words and recommendation!
Got Starry wifi in 2025, has been unable to use it to date
Got Starry wifi in 2025, have been unable to connect to it with phone or wifi so far (six months), called for support (hours on hold), was told it was working and that they would not come out. Finally, on the last call, they seemed to acknowledge that they would have to senc a tech back out to do something to the router before it would work. Great company if you want to spend hundreds of dollars before their service is operational and spend hours on hold to eventually get some customer service. This is absolutely the worst customer service I have experienced.
Reply from Starry2026-05-25
We appreciate you sharing your experience. We are truly sorry to hear about the difficulties you've faced with your service and the support process. We are committed to resolving this and improving our service. We hope you'll still give us the opportunity to make things right. In addition to reaching our support team by phone, you can also reach Starry support by chat through the Starry App or website 24/7 and by email at [email protected].
Christian
Christian was amazing. He was fast and thorough , communicated well and was an easy process all around. Would recommend
Reply from Starry2026-05-25
We're so happy to hear this! We appreciate you sharing your positive experience with us.
Starry changed my plan without notice $35->$70
Starry changed my plan without any notice. I had been paying $35 for nearly 3 years, then suddenly realized I was being charged $70 this entire time. They doubled my bill without properly notifying me. I could have stayed on the $40 plan, and I have no idea how I ended up on a $70 plan with only 500 Mbps when their $50 plan offers 1 Gbps. This is completely unreasonable, and I’m planning to dispute all of these charges. STAY AWAY FROM STARRY
Reply from Starry2026-05-22
We work very hard to provide great value and price transparency. I'm sorry you're not happy with the cost of your service, and I know our support team would love to help. Please either email our support team at [email protected] or give them a call at 888.231.9403. They can look into this for you and help you find the price and plan that works best for you!
Christian was super friendly and…
Christian was super friendly and helpful and delivered us service expertly!
Reply from Starry2026-05-22
We love seeing this. We're glad you're happy! Thank you for being the important part of Starry!
Customer Service
I want to express great gratitude to Christian Cemwenge for a great customer service today. The service was fast and efficient and he personally is a warms and friendly staff. Thank you Starry for having such a wonderful staff and services!
Reply from Starry2026-05-22
We are so happy to hear about your positive experience with our team! Thank you for sharing your kind words.
Awesome service!
Awesome service, Christian Cemwenge helped with the quick setup and was very helpful and went above and beyond to help with onboarding the wifi.
Reply from Starry2026-05-20
We're so glad to hear our team provided excellent service and went above and beyond! Thank you for sharing.
Great service from Christian it was the…
Great service from Christian it was the good decision for me to switch to starry internet get good expiriance from Christian will recon and starry to my friend
Reply from Starry2026-05-20
Thank you for the great review. 🥰
Quick setup for my WiFi
Quick setup for my WiFi! Christian was very helpful in answering all our questions. I would recommend Starry for their personal and professional customer service 👍
Reply from Starry2026-05-20
Thank you for the great review. 🥰
Thanks to Yaritza Cepeda
Thanks to Yaritza Cepeda after speaking to multiple other workers she was actually able to process my payment and get my Service back up and running. Thank you again .
Reply from Starry2026-05-20
We are so glad our team could successfully assist you and restore your service. Thank you for your kind words!
Julius was great
Julius was great! He arrived on time, was friendly and efficient and got my internet back up and running fast.
Reply from Starry2026-05-18
We love seeing positive reviews. Thank you for taking time to post a comment here! We appreciate you. THANK YOU FOR ALL THE STARS!!!
Great customer service from Christian
Great customer service from Christian. Quick move + installation, no issues
Reply from Starry2026-05-18
We're so glad you had a great experience with our team! We appreciate your positive feedback.
Christian
Christian, was great. Very professional and quick. Super knowledgeable and made my Starry experience better in every way
Reply from Starry2026-05-18
We love seeing this. We're glad you're happy! Thank you for being the important part of Starry!
Christian was very professional and…
Christian was very professional and amazing. Installed internet very quickly and worked super fast
Reply from Starry2026-05-18
We love seeing this. We're glad you're happy! Thank you for being the important part of Starry!
Luis was very friendly
Luis was very friendly. He knocked at the door every time he went in and out and was very comfortable to be around
Reply from Starry2026-05-18
We love seeing positive reviews. Thank you for taking time to post a comment here! We appreciate you. THANK YOU FOR ALL THE STARS!!!