Effortless weight loss, made for you. We connect patients with safe & effective weight loss medication, personalized for by board-certified doctors.
Written by the business, not verified by us.
Is Willow legit?
Willow (startwillow.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers constantly praise the responsive staff and knowledgeable doctors who provide clear guidance and make the entire program easy to follow. People love that customer service is exceptionally fast, ensuring all questions and concerns are addressed immediately with great care.
However, some customers also noted that the oral pills produced zero results and felt completely ineffective compared to the injectable treatments. Reviewers expressed deep disappointment with the oral medication, mentioning it failed to provide any weight loss benefits even after months of use. Consumers experienced a lack of effects from the pills, leaving them wishing they had chosen a different option from the beginning.
Auto-generated from all reviews of this business. For reference only.
I’ve had a very pleasant experience with Willow. From their customer service all the way to the medication. I’ve lost 31lb on my journey so far and look forward to speaking with the doctor every month as well as the ease of delivery. Thank you!
Reply from Willow2026-07-20
Hi Teressa, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
Willow is fantastic! The doctors and staff are always quick to respond to any questions I may have and they go out of their way to provide excellent customer service. I have been with them for almost 2 years now and I couldn't be happier with both product and service.
Reply from Willow2026-07-16
Hi Diane, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
It’s basically $300/month. I signed up and you immediately have to give credit card information and the doctor introduces themself after. However, there was never a phone call, video chat or explanation of how the medication works prior to payment. I didn’t fully understand how the medication works. It’s appetite suppression and constipation essentially. It stops the food from getting digested and moving through your bowels so quickly so you’re fuller longer but also a bit more bloated and pooping less. I asked well what if I already don’t eat much? They proceeded with the order and charging me anyway. I feel like I didn’t get the opportunity to ask questions sufficiently to find out if this was right for me. I started on the 6mg tablet and got down about 5lbs over the first month. But it’s very normal to fluctuate about 4lbs and you might weigh a little more considering hot much poo is backed up inside you so I normally try to weigh myself in the morning, naked, after a poo. I was fluctuating about 3lbs and interested to see what increased progress could be made with the 6mg pill. Because of an odd system payment delay where they deleted my banking info and it had to be re-input, I did not receive my 2nd batch of medication immediately after my 1st ended. I ended up being on vacation for nearly a week without it. It’s now been a couple weeks of taking the 12mg however and I’m very surprised at how much I don’t feel full. I was very noticeably full with the 6mg although it would wear off in the evening to the point I took an additional pill a couple times to thwart late night cravings. I weirdly feel no craving control with the 12mg and contacted the doctor to let him know I wasn’t sure if it’s because of the slightly larger size of it wasn’t dissolving the same as the 6mg or if I got a bad batch. He simply said there are no refunds and that he would be pausing my account. This is now the second time where they’ve paused my account while I ask them completely reasonable questions. I’ve fluctuated back up and my weight is now only 2lbs less than where I started. $600 for nothing and they act like they have no money back guarantee. I asked if I could exchange my 12mg tablets for the equivalent number of 6mg tablets. i.e. if I have (14) 12mg pills I’d like to see if (28) 6mg pills is more effective. The doctor was useless and said this would be a new $600 order and keeps copy-pasting the same generic information out semaglutides vs the tetri-whatever other thing. I’m not going to switch to injectables or a different medication. That’s stupid. Either the product you sell works or don’t sell it. Who’s to know if this doctor is even legit or located in the United States? Where are the credentials? I’m super disappointed.
Reply from Willow2026-07-17
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We’d like to better understand your experience so we can assist you. Trustpilot will send you a request for additional details—please respond when you have a chance. You can also reach out to our Support Team at [email protected]. We appreciate your cooperation and look forward to assisting you.
Willow makes the whole process easy and supportive.
Willow makes the whole process easy and judgement free. They answer all questions and concerns quickly and thoroughly, and really work with you to support your journey, whatever it is. People respond differently to the various products offered and they Doctors help guide you through any decision making. Highly recommend this company.
Reply from Willow2026-07-08
You just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
One full month in and I think I am on mint candy placebo even after upping the tablet dose. Yes I am someone looking to only lose the 10-15 menopause pounds. Eating healthy, working out, and not seeing a dip in lbs or in curbing appetite. I am approaching month 2 and am giving it this month to consider then I am out -- a very expensive option here that is NOT working.
Reply from Willow2026-07-08
Hi Tam, we appreciate your feedback and understand how frustrating it can be when you're not seeing the results you were hoping for. We'd like to better understand your experience so we can assist you. Trustpilot will send you a request for additional details. Please respond when you have a chance. You can also reach out to our support team at [email protected]. We appreciate your cooperation and look forward to assisting you.
Great experience, it has not been complicated or time consuming, but it is still very personalized. Delivery has been super efficient too!
Reply from Willow2026-07-06
Hi Dana, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
Every interaction I have had has been prompt and helpful. Very good communication and customer service. Not to mention the results I have had are amazing.
Reply from Willow2026-07-06
Hi Lynsey, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
Great customer service and the products are effective. Highly recommend.
Reply from Willow2026-07-03
Hi Jennifer, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
Overall, I’ve had a great experience! I wanted to lose about 15 pounds and I’ve reached my goal in less than 6 months. I just started on maintenance. I did the semiglutide shots. The medicine came to my house in plenty of time and the shots were easy and painless. At the beginning I had some issues with the doctors I was assigned (3 doctors the first 6 weeks) but I’ve had the same doctor since then. I was nervous to take the leap, but I’m so glad I did it!
Reply from Willow2026-07-01
Hi Wendi, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
Always get feed back asap...lovely product. And instructions are straight forward
Reply from Willow2026-07-01
Hi Amanda, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
My experience for 6 months has been great. Easy to order and renewal. Lost weight and I am reaching my goal!!
Reply from Willow2026-07-01
Hi Milton, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
I have lost 30 pounds so far since starting my weight loss journey. The doctor’s communication is always quick and reliable and my treatment plan is catered to my lifestyle. I tried the pills first and was not seeing any results, so after consulting with the doctor, we determined I should switch to the injection and it was the best decision I’ve made. I’m super happy.
Reply from Willow2026-07-01
Hi Meaghan, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
I’ve had slow but great progress with Willow! I’ve lost 15 stubborn pounds that I wasn’t successful with otherwise over the past 6 months. The customer service has been great as well! Still about 10 pounds to go but hope to meet my goal weight soon. It’s been so nice to fit in my clothes again!
Reply from Willow2026-07-01
Thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
I was skeptical at first, but after a couple of weeks, I noticed my appetite went way down and wasn't hungry at all. The nausea i can do without, but it comes with the territory. The staff is super helpful and doctor will take questions anytime.
I have lost 45 fat pounds and gained 12 pounds of muscle following the program carefully as I can.
Reply from Willow2026-07-01
Hi Clint, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
Great, super responsive customer service with real people and providers, not AI. One time they even re-shipped my order free of charge just because I had a concern about the room temperature of my product when I received it.
Reply from Willow2026-06-30
Hi Mary, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
Everyone is quick to help and answer questions and the treatment plan has been effective and easy to follow.
Reply from Willow2026-06-26
Hi Kristen, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
Easy to use service, helpful and responsive doctor. Excellent shipping process and speed. Extremely helpful customer service team
Highly recommend!
Reply from Willow2026-06-25
Hi Alicia, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
I live in Hawaii and assumed that shipping would be a problem, but not with Willow- its like clockwork. I've never had a problem and get plenty of messages about when the product is being shipped and where it is, etc. The packaging is excellent and can withstand our warm/hot weather if I can't get to the package fast enough. The most important customer service excellence issue is Willow's rapid response to clients' questions and concerns. While I'm sure they have many clients, I sense that my concerns are addressed immediately and professionally as if I'm their only one! Good job, Willow! I hope that with future price cuts on GLPs, some type of discounts may be offered to customers. Thanks, Thanks
Reply from Willow2026-06-24
Thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
I love Willow how easy it is with the process. The one thing I don’t love is the price. It is expensive.
Reply from Willow2026-06-17
Hi Linda, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
Great communication, the reason why i did not gave five stars is because of the pricing it’s a high, overall my experience was great.
Reply from Willow2026-06-18
Hi Claudine, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
