StorageTreasures.com (storagetreasures.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 68% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I've been a Storage treasure member for over 5 years and I can definitely say that it is truly the best storage auction website
Hello Tao, We are so happy to hear you've been a valued member for over 5 years and love our storage auction website! Thank you for your kind words. StorageTreasures Team.
Need the storage unit to pick up when you call
Hello Larry, We apologize you had an issue. If you are unable to get ahold of a facility you are more than welcome to contact customer support. We reach out to the facility on your behalf and notate the account as well. Thank you, The StorageTreasures Support Team
Everything is great with the site, except the soft close time is way too long. 2 or 3 minutes would be sufficient..
Hello Mark, You are referring to our soft close. If a bid is placed within the last 3 minutes of an auction then 3 minutes are added. Once the auction clock hist 0:00:00 the auction is over. If further assistance is needed you are more than welcome to contact customer support via live chat or by submitting a request in the help center. Thank you, The StorageTreasures Support Team
It was easy like 1. 2. 3. Lol
Hello Chauncey, We appreciate you taking the time to leave us a 5-star review! We look forward to doing more business with you. Thank you, The StorageTreasures Support Team
First time buyer, this process was very simple. I look forward to buying more units.
Hello Diane, We are so glad to hear you found the process simple and look forward to your future purchases with us! StorageTreasures Team.
Hello Phillip, Thank you for your feedback. We understand your concerns regarding the fees associated with the auction and appreciate you taking the time to share your experience. StorageTreasures Team.
some time in either 2023 or 2024, Storage Treasures was sold. When this happened , everything changed. it used to be 15% fee for bidder/ 10% pro with a !0 % pymnt that came off the top for the facility. what this did was it kept the game honest. That it now changed. The fees are similar but the pymnt for the facility. is gone. What this does is it removes responsibility from Storage Treasures, assurances of honesty, and ends the paper trail. I have watched since this time how a 300 dollar unit went for double or even triple what it is supposed to go. if this had happened in the past, i would shrug it off to being a new inexperienced buyer and go on. now it has become a regular thing. My suspicion is the facility managers/owners are buying these choice units, sending paperwork to the state showing no sale, and paying ST their fee. I have talked to Jason at Extra Space Storage corporate (biggest culprit), and he assured me he would look into it. it went away for 3 months; now it is back. there needs to be some type of control. I have reported this to the state of Texas. If found correct, we are talking federal crimes with the national storage facilities complicit. It is federal because of crimes happening in multiple states . All I want is a level playing field. Too much to ask? if i loose, i loose; that is the game. but there is something very wrong here.
Hello Joseph, We appreciate you sharing your detailed concerns regarding the changes in our platform and the issues you've observed. We understand your frustration with the current situation and the impact it has had on your experience. We are committed to maintaining a fair and transparent environment for all users. We are actively reviewing your feedback and the points you've raised about bidding integrity and facility involvement. We take these matters seriously and are exploring ways to address them. StorageTreasures Team.
Horrible all my auctions get canceled and the listing have been on there 60 days I am now using another site that I am very happy with Don't waste your time with ST
Hello Todd, We are sorry to hear about your canceled auctions and the frustration this caused. We value your feedback and are always working to improve our services. StorageTreasures Team.
The auctions are good but they take ridiculously severe actions against you, for instance being banned from a whole facility statewide as you paid your invoice one hour later. So be careful not to break any rules as they will ban you for a month or more then make you pay for a membership then also ban you from facilities and act like it was the facility but it’s actually storage treasures.
Hello Moira, We appreciate you sharing your experience and feedback. We understand your concerns regarding account actions and facility access. We are always working to improve our processes and will review your comments carefully. StorageTreasures Team.
Fun. Exciting
Hello Danny, Thank you for your comment! We’re glad to hear you found the experience fun and exciting. We look forward to seeing you again in future auctions! StorageTreasures Team.
Hola Yoan, ¡Gracias por compartirlo! Nos alegra saber que este fue tu primer storage y esperamos que hayas tenido una buena experiencia. ¡Te deseamos mucho éxito en tus próximas subastas! Equipo de StorageTreasures.
Great facility really nice guy that greeted me and helped . Take my payment.
Hello Linda, We're so glad you had a great experience with us! We appreciate your kind words about our team. StorageTreasures Team.
They cancelled my win after collecting money from me saying they are going to refund it. Very wrong
Hello Kenver, We're sorry to hear that the auction you won and were prepared to pick up was canceled. Please note that storage facilities may cancel auctions for a variety of reasons. The most common include the tenant paying their outstanding balance or issues related to the lien process or legal timeline. In accordance with lien laws, tenants are allowed to cure their accounts and reclaim their belongings at any time before the winning bidder completes payment and pickup. If an auction you’ve bid on is canceled, you will automatically receive an email explaining the reason for the cancellation. Once we confirm the auction has been canceled, we will either void the transaction (if we were notified the same day the auction ended) or issue a refund. Refunds typically take 3 to 5 business days to appear in your account, depending on your financial institution. You will receive a confirmation email as soon as the refund is processed. If further assistance is needed you are more than welcome to contact customer support via live chat or by submitting a request in the help center. Thank you, The StorageTreasures Support Team
It’s been a great experience. I like the treasure hunting of it all. I’ve had some good ones and bad ones. But all in all it’s been great.
Hello Carol, Thank you for taking the time to provide your honest feedback on your experience with us! We are glad to hear you are enjoying our service and that we have been helpful to you. We hope you continue to have success in buying more auctions! Thank you, The StorageTreasures Support Team
We have had issues before and did this time as well with employees being at the facility when they are supposed to be. This time it was allegedly due to an emergency, but this is not the only time we have had a time set up to pick up our unit and there be no one there. I will give credit though, that eventually I was able to speak with someone and could pay for our unit at another location and get the codes needed. I had to do extra driving and spend extra time taking care of this, but at least I was able to get it done.
Hello Amber, We apologize you had that issue. We are glad to hear you were able to get in touch with someone to pay. You are doing the correct process by calling ahead and setting up a clean out time appointment before going to the facility. If you are unable to reach a facility you are more than welcome to contact customer support via live chat or by submitting a request in the help center. Thank you, The StorageTreasures Support Team
I buy in the storage for the seller outside
Hello Ketlie, We appreciate your feedback and hope everything was satisfactory.
It’s like a virtual treasure hunt, first time bidder and I’ll definitely be back.
Hello Joyce, We're so glad you enjoyed your first bidding experience and found it exciting! We appreciate your kind words.
It was super easy. My first storage unit.
Hello Christine, Thank you for your amazing review. We're happy to hear your first storage experience was easy!
Hello Tylar, We appreciate the 5 Star Review and are happy to hear your navigating through our website with ease. Thank you, The StorageTreasures Support Team
My first auction and it became more simple as time went on…
Hello Helen, We are so glad your first auction experience was a good one! We appreciate your positive feedback.
201 reviews matching