Shenzhen Huion Trend Technology Co., Ltd. was established in 2011. As a national high-tech enterprise with numerous patents and independent R&D capabilities, Huion designs, manufactures, and markets pen tablets, pen displays, LED light pads, and many other interactive handwriting input devices of the Kamvas and Inspiroy series.
Written by the business, not verified by us.
Is Huion Official Store legit?
Huion Official Store (store.huion.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many consumers praise the outstanding quality of the assistance team, describing representatives as extremely patient, polite, and knowledgeable during technical troubleshooting. Buyers frequently mention how quickly staff members coordinate replacements or offer helpful solutions when unexpected hardware problems occur. People genuinely appreciate the personalized approach and dedication shown by agents while working through various device concerns.
However, some customers also noted occasional difficulties with product defects, unhelpful service policies, and missing deliveries. A small group of people experienced frustrating communication gaps, unreturned messages, or long wait times without receiving proper updates.
Auto-generated from all reviews of this business. For reference only.
What people say
Jimmy TattAustralia · 1 review · Experienced 2025-05-30 ·
★★★★★
Awesome!
I'm very satisfied with the customer support service, I'm using Huion tablet for years now and upgrading their tablet from time to time, this is my 4th tablet, I'd give 5 stars for their customer/after service. Good job Huion!
Reply from Huion Official Store2025-06-24
Hi Jimmy,
Thank you for your amazing support and loyalty! ❤️
We’re truly honored that you’ve chosen Huion for your creative journey—not just once, but four times! Knowing that our customer service continues to meet your expectations means the world to us.
Your trust and enthusiasm inspire us to keep improving, and we can’t wait to see what you create with your new tablet. Here’s to many more years of creativity and innovation together!
With sincere appreciation,
The Huion Team
Ivan IliasBulgaria · 1 review · Experienced 2025-05-24 ·
★★★★★
thanks to jane i was able to solve my…
thanks to jane i was able to solve my issue
H
Happy CustomerUnited States · 2 reviews · Experienced 2025-05-15 ·
★★★★★
They did a great job
They did a great job! They resolved a lag between the computer and the Huion tablet. It took a couple of emails but they knew exactly what questions to ask and what information would be useful. I was going to return the tablet but now I am 100% happpy with how it functions.
Christina WolfeUnited States · 1 review · Experienced 2025-05-06 ·
★★★★★
Had an issue with a firmware update
Had an issue with a firmware update, contacted support, Jane was awesome and her fixed solved the problem easily.
J
JoeUnited States · 2 reviews · Experienced 2025-04-28 ·
★★★★★
Kamvas 22 plus, awesome, Nina in CS too!
I purchased a Kamvas 22 plus for my daughter a few years ago, who just loves it! (She started with a H610, then a Kamvas 16) I had a problem with it after a few years and Nina and the customer support team were awesome in helping to fix my problem. Would highly recommend both the products and the company!
OFFERED A REPLACEMENT - FOUR MONTHS I'M STILL WAITING AFTER SENDING IN MY DEVICE
I intially had issues with connectivity with my tablet and computer so was in contact with Pinko at the customer support team (Nov 24). After several emails back and forth, where I gave them the information they asked for, they offered me a replacement device and said all I'd have to do is send my device in. They emailed a DPD return label. (Dec 24) I sent it back via the return label, it was confirmed as received by DPD and by Huion Customer Support.
It's been FOUR months of waiting for a replacement and I'm ignored by their customer support over and over again. Now I have no tablet and I've been given many excuses that they're on holiday or that they have a huge backlog of responses which can not be true as literally there are other people on Trustpilot alone that have received many responses in the time I've been waiting and I've provided the information they've asked for.
I want them to honour the offer of a replacement device as I am no longer with a device that I could even sell as they have it in their possession, this affects my work and no one from Huion is taking responsbility PLUS it's been four months of poor communication. The tablet was a gift to me and now it's become a nightmare.
This is so so so wrong and such extremely poor customer service for someone waiting four months for a replacement that the company offered. I want to be able to recommend them but I currently can not and I will have to take this to the police if this isn't rectified as they are in possession of my property and offer no responses or help at this time.
I have no faith I will get a response even if I email and am sure I'd be waiting for a response for months based on my experience so far - They have my address in the email all they need to do is send out the replacement.
I need a resolution but I fear this will never happen.
Reply from Huion Official Store2025-05-07
Hi Ash,
Please accept our sincerest apologies for the unacceptable delay in receiving your replacement tablet. We understand your frustration and disappointment, and we are truly sorry for the inconvenience this has caused. Your business is important to us, and we regret that your experience has not met our standards.
Due to an unusually high volume of support tickets during the recent peak season and holiday period, our response times have been longer than usual. While this does not excuse the delay, we want to assure you that we are working internally to address this issue and prevent similar situations in the future.
We have confirmed the receipt of your returned device at our warehouse, and your case has been escalated to our priority queue. We are working to expedite the shipment of your replacement tablet immediately, and we will personally oversee this process to ensure it reaches you as quickly as possible.
We will send you a tracking number as soon as it becomes available. In the meantime, we appreciate your patience and understanding as we work to resolve this matter.
Sincerely,
HUION Customer Support
Sarah MuratAustralia · 1 review · Experienced 2025-04-27 ·
★★★★★
Display not found by my MacBook.
I had a problem with my display (kamvas pro 16 2,5k) following an upgrade from Apple so I’ve emailed Huion customer service. It all went well, the explanation to fix the problem was clear and it worked which has saved my work.
The huion customer support team offered quick solutions and were very reasonable, professional and punctual, it left me with a very good impression of customer service, I am very thankful and greatful!
Huge disappointment! We bought a refurbished tablet at the end of February, and never received a signal. We contacted support, and it took multiple emails over several weeks to receive a response. We then got sent a new cable, which hasn't helped, and are waiting for our tablet to be replaced or to be refunded. Until this day (end of April), we are still waiting for a response. It's been four weeks. They are lying about their warrenty and also about the stand. They say the tablet does not contain a stand, so I bought one in addition, but the tablet actually has a stand. When I asked to send the extra stand back to be refunded, they charged half the price in shipping fees, meaning for £19.99 I would only have been refunded $8. Ridiculous. We are still waiting for Huion to make true on their promise for exchange.
Reply from Huion Official Store2025-04-28
Hi Lottus Man,
We're so sorry you've had trouble with your tablet. We understand your frustration, and we want to make things right. We've processed a full refund for the extra stand.
The "no signal" problem is commonly due to the cable connection. Please watch this video from 1:24 to ensure correct setup: https://support.huion.com/en/support/solutions/articles/44001870595-how-to-connect-your-tablet-display-to-your-computer. If your computer lacks an HDMI port, you'll need an adapter (avoid using an HDMI to USB-A adapter since most USB-A ports cannot support a display connection).
We have provided you with the necessary solution, and we hope you will find it to your satisfaction.
Sincerely,
HUION Customer Support
Edited on 26-04-2025. Please scroll to the bottom for the update
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Support is non-existent.. What they do provide is pretty much useless so I wouldn't call that support.
Nice affordable hardware (up to a point) but if there's something wrong with it, you're entirely on your own.
I bought a Kamvas 13 Gen 3. Looks great. Feels good.. Except, it doesn't work properly with Affinity Photo. Graphics software that they themselves even recommend on their website. I can either have right-click functionality (so for pull down menus on layers for example, which is used quite often) or pen pressure. I can't have both. I can switch between those 2 failing situations by enabling or disabling Windows Ink in the driver.
So I created a support ticket (after I finally figured out where) with clear description of what's wrong and with all the details they asked. Silence. Sent an email to an email address I found online.. Silence. Sent another email to another email address I found.. Silence..
After over 2 weeks I finally get a reply on the ticket. If I could sent a video of the issue. Kinda hard to record something not working but I gave it my best shot. Sent the video with another clear description of what's wrong. As complete as I could be. Then some daily back and forth between their support about things to try (which obviously didn't work). And now there's silence again. I'm reaching 15 days of silence and I have a feeling it's gonna be much more than that.
There's a bug in their driver. the original kamvas 13 (not gen 3) has the same issue and an older driver resolves that. This 'kinda' works on the gen 3 too if I install the old version for the original kamvas 13 but the pen is different so it doesn't work fully. It does fix the issue but adds new ones and I also explained this in the ticket.
I told them all this. They ignore it. Silence is the answer. I just want to use my Kamvas 13 Gen 3 the way it's supposed to do in software that they themselves recommend for it, but apparently that is too much to ask. I don't expect to hear from them again nor that they fix the issue.
I should've read the reviews first. I'll never buy a Huion ever again. Worst support I've ever encountered in my entire life.
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Update 26-04-2025:
In the end they eventually came through. It took them around 2 months to provide me with a new driver. Might be beta or not. I don't know yet but it works and I don't really notice any bugs so I'm satisfied with the solution. It took ages though and the most annoying thing here was the silence. "We respond in 48 business days" is actually "We respond after 2 weeks" and in the meantime there's no acknowledgement that the ticket or email even arrived in someone's mailbox. Then looong silences in between updates. So Huion, be more communicative. Even if it's just a message that you received the ticket. And an update now and then that you're still working on it but that it's very busy would really improve customer satisfaction. A simple "we did not forget you" helps more than you know.
This isn't just me btw. The word on most social networks is that Huion support simply doesn't exist, so please, fix that.
Reply from Huion Official Store2025-04-15
Hi Michele,
Thank you for contacting us and for your detailed explanation of the issue you're experiencing with your Kamvas 13 Gen 3 and Affinity Photo. We sincerely apologize for the significant delay in our response and the frustration this has caused. We understand your disappointment and are truly sorry for the inconvenience. We are currently experiencing a higher-than-usual volume of support requests, which has unfortunately impacted our response times. Our team is working diligently to address all inquiries as quickly as possible.
We appreciate you providing the video and detailed information regarding the incompatibility between the pen pressure and right-click functionality in Affinity Photo. We understand this is a critical issue, especially considering Affinity Photo is a software we recommend. Your report about the potential driver issue with the older Kamvas 13 driver is also helpful, and we're investigating this further.
While we cannot guarantee an immediate resolution, please be assured that your ticket remains a high priority for our support team. We are actively investigating the problem you describe and are exploring all possible solutions, including the driver compatibility issue you've highlighted. We will be in touch with you again in 1-2 business days with an update on our progress.
We value your business and appreciate your patience as we work to resolve this for you.
Sincerely,
HUION Customer Support
----------------------------------------------------------------
UPDATE:
Hi Michele,
We sincerely apologize for the delay in responding to your support ticket and emails. We understand your frustration and regret any inconvenience this has caused.
Due to a high volume of support requests during the peak season and holidays, our response times have been longer than expected. Thank you for your understanding as we work to improve our processes.
We are glad to hear that the new driver we provided resolved your issue. Your feedback is valuable to us, and we are committed to ensuring a positive experience with Huion products. Thank you for your patience.
Sincerely,
HUION Customer Support
m
mbUnited States · 8 reviews · Experienced 2025-02-10 ·
★★★★★
Huion issues
Huion put us through months of hoops and fixes, all the while we could not use the unit for what it was purchased for. It took posting here and other places online for them to finally fix the issues and offer actual remote help. It was very distressing and should not have taken so long or so much effort on our part for them to address the issues effectively. Their emailed fixes never fixed it- it was not until a human came in and addressed the issues that it was resolved and that took months. It should not take that long or that much effort on the consumer's end.
Reply from Huion Official Store2025-04-14
UPDATE:
Hi mb,
Thank you for updating your review.
I understand your concerns. Please rest assured that once we confirm that the issue is not related to the software, we will assist you in obtaining a replacement. We kindly ask that you respond to our email so that we can schedule a remote session.
Thank you for your patience and cooperation in this matter.
Sincerely,
HUION Customer Support
-----------------------------------------------------------
Hi mb,
Thank you for contacting us and sharing your feedback. We sincerely apologize for the negative experience you had with your Huion product and the difficulties you encountered with our warranty process. We understand your frustration, and we want to assure you that we value your business and are committed to resolving this issue.
All Huion products come with a 1-year warranty from the date of purchase. For customers within the European Union, this warranty extends to 2 years. We are very sorry to hear that your product is malfunctioning and that your warranty claim hasn't been processed as expected.
To help us investigate this matter thoroughly and find a solution, please provide us with your ticket number or order number. This information will allow us to quickly locate your order details and understand the specifics of your case. Providing additional information, such as the product model and date of purchase, would also be greatly appreciated.
Once we have this information, we will review your case immediately and work diligently to find a resolution that meets your expectations. We are committed to ensuring your satisfaction and want to make things right.
We look forward to hearing from you.
Sincerely,
HUION Customer Support
I
IvanUnited States · 1 review · Experienced 2025-04-01 ·
★★★★★
Very Friendly…
The lady who helped me spoke clearly and was friendly and patient. She gave me the tools I needed to troubleshoot and fix my issue.
C
CD OberUnited States · 2 reviews · Experienced 2025-03-16 ·
★★★★★
Linux driver install solution
I requested assistance installing a driver update that would not run correctly on a Linux system. An updated driver was provided that installed as expected on the first attempt and added much needed functionality to my H1161 tablet. I appreciate the added features; the tablet is now almost at the same level with LInux as it is with Win10.
I'm a bit puzzled why Linux has been such a low priority with Huion, I've been using a couple of these tablets with my computers for about 5 years now and they're only now becoming fully useful with Linux OS. I do really appreciate the Huion design and features after using Wacom for about 15 years before finally giving up on them. Huion is a far better product and priced far better as well; I hope that differentiation continues into the future.
Tried to update my tablet’s firmware but my computer crashed (not related to Huion happened few more times that day) and my Inspiroy H950P stopped working. I contacted Huion with low hopes. They were a bit late to reply due to high ticket rate but resolved my issue and fixed my non-working tablet! Thank you Jane
R
Ralph FrostUnited States · 1 review · Experienced 2025-03-17 ·
★★★★★
Awesome service and products
The store was extremely receptive to my problem and did continued follow up till my unique problem was solved. My two tablets have been working great for years now 13” as well as a 24” Kamvas Pro. The products and follow up are awesome!
After two years of using a Huion product, I encountered a manufacturing issue. Fortunately, the Huion support team was incredibly helpful and guided me through the process. Thanks to their quick response and clear instructions, I received a replacement unit within a few weeks, only needing to cover the shipping cost.
Special thanks to Nina for her outstanding support—she made the experience smooth and hassle-free. I truly appreciate Huion’s commitment to their customers and would highly recommend their products!
Everything went well. The person that helped me, Nina, was amazing. They help me with everything, and were quick to reply. The instructions were clear as day and really easy to understand. I got my pen 2 days ago, and it works perfectly fine. The only issue I had, was that there's no email to say that your help demand went through. And I was left wondering if I should send another email or wait another week. But once I got an answer it was amazing.
package arrived today all ok. it was lying around Heathrow for 5 days. Not the fault of Huion they were very helpful thought I was going to buy a new monitor but they sorted out the part I needed so all ok thank you Huion
Package is 3 days late. They can't give me a straight answer to ANY question I ask, as well as waiting 3-5 days to even respond to it. I have emailed and tried there customer service chat option and the very short response I get doesn't even answer my question, and then I'm waiting 3-5 days for another response... I never spend any sort of money on myself and this experience has really made me regret doing so. Cheers Huion.
Reply from Huion Official Store2025-03-13
Hi Gavin,
Thank you for your feedback. We sincerely apologize that your recent order was delivered later than expected. We understand your frustration with the delayed delivery, and we appreciate you bringing this to our attention.
Once your tablet is handed over to our courier partner, their network and operational capabilities determine the delivery timeline. While we work closely with our couriers to ensure timely deliveries, unforeseen circumstances such as inclement weather, unexpected traffic, or logistical issues within their network can sometimes cause delays that are unfortunately outside of our direct control.
We have checked your order information and can confirm that your package has been successfully delivered. We value your business and hope this experience doesn't deter you from ordering from us again.
We appreciate your understanding in this matter. If you have any further questions or concerns, please don't hesitate to contact us.
Sincerely,
HUION Customer Support
UPDATE:
After posting this, I was contacted by the support team, and clear instructions and processes have begun so that I can replace my device. I will always appreciate Huion as a company for creating quality alternatives to price locked wacom standards for drawing tablets, and I can comfortably say that I much prefer huions designs over wacom. I am hopeful about the replacement as I feel quite sure that the device I got was a dud, and odds are, it won't happen to you reading this if you are considering purchasing from huion for your drawing needs. That being said, keep in mind that past 30 days, even with warranty for replacement requests, you are expected to fufill the shipping cost for the replacement. So be mindful of warranty rules, important dates and so on. Will continue to update for transparency, but right now, I am pleased with the support, which was the only issue I had with the company.
really don’t want to switch to wacom but so discouraged by customer service
context - i bought my first pen display off huion, the Kamvas 16 pro. I loved it. This was in Aug 2024. 3 months in, I started to have issues where there were odd bubbles and streaks under the screen itself and created problems with pen use- the pen lags and loses pressure in those spots, and the sound the pen makes when i work on those spots is like scratching nails on a chalkboard(there is so much resistance that you can audibly hear it and also feel it when drawing) i contacted support on two seperate occasions with videos and explanations, however they could see no visible issues with the screen raising(?) and advised me to clean it, replace pen nibs (i did, no fix) and kept waffling about the issue, not offering any solution despite it still being within the year warranty. i gave up on their help and tried to continue using it and now (feb 2025) those spots have essentially grown to the entire screen. I contacted them about replacing it under warranty claim and haven't heard back but i can't accept this type of issue on such a new tablet. like, you'd think with competitors that are known for durability and quality, you'd want to make it easier for customers to sort their problems. I genuinly like huion designs better than wacom, and desperately want to upgrade to a new replacement or even new tablet, but i can't justify buying again cys if i have issues i know they will not help. blegh.
anyone have any similar experience or suggestion? also, if the life expectancy of these tablets are significantly shorter than wacom, i might as well make one large purchase that will last me vs constantly buying cheaper alternatives that total this amount. tbh i'm at a loss and rly sad cys i feel like i just got a dud( i know people with the same tablet who have been fine for up to 3 years of use) and i can't believe the support wont help me out.
Reply from Huion Official Store2025-02-25
Hi Fatima,
We appreciate you taking the time to share your experience with us. We are genuinely sorry to hear about the issues you have encountered with your Kamvas Pro 16. Your feedback is invaluable, and we are committed to ensuring that every customer has a positive experience with our products.
We understand your frustration and want to make things right. To address the issues you are facing, please check your inbox so we can cooperate to resolve this matter promptly.
We apologize for any inconvenience this has caused and want to assure you that we are here to support you throughout the process. Your satisfaction is important to us, and we are dedicated to resolving this issue effectively.
I appreciate your understanding. We look forward to restoring your trust in our products and services.
Sincerely,
HUION Customer Support
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