Shenzhen Huion Trend Technology Co., Ltd. was established in 2011. As a national high-tech enterprise with numerous patents and independent R&D capabilities, Huion designs, manufactures, and markets pen tablets, pen displays, LED light pads, and many other interactive handwriting input devices of the Kamvas and Inspiroy series.
Written by the business, not verified by us.
Is Huion Official Store legit?
Huion Official Store (store.huion.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many consumers praise the outstanding quality of the assistance team, describing representatives as extremely patient, polite, and knowledgeable during technical troubleshooting. Buyers frequently mention how quickly staff members coordinate replacements or offer helpful solutions when unexpected hardware problems occur. People genuinely appreciate the personalized approach and dedication shown by agents while working through various device concerns.
However, some customers also noted occasional difficulties with product defects, unhelpful service policies, and missing deliveries. A small group of people experienced frustrating communication gaps, unreturned messages, or long wait times without receiving proper updates.
Auto-generated from all reviews of this business. For reference only.
I had an issue where, upon upgrading my Linux distribution, the tablet driver stopped detecting the movement of the pen when hovering, despite the tablet functioning properly on other OS. After contacting Huion, I had some back and forth with Susan from their Support Team and Huion released an update to the driver that completely solved the issue. All of this within three business days and for an OS that is generally ignored by most companies. Very satisfied.
Reply from Huion Official Store2026-08-07
Hi Joao,
Thank you so much for sharing your experience with us. We're delighted to hear that Susan and our Support Team were able to resolve the Linux driver issue quickly. We strive to support all users across different operating systems, and your feedback encourages us to keep improving. Thanks again for being part of the Huion community.
Sincerely,
HUION Customer Support
Had to return an item and the process got complicated on the shipping side, but Fiona from Huion support was patient, responsive, and genuinely helpful throughout. She kept my ticket open, explained everything clearly, and processed a full refund without hassle. Great customer service , I'll keep using Huion for my artwork.
Reply from Huion Official Store2026-08-03
Hi Nahom,
Thank you so much for the wonderful review. We're really glad to hear that Fiona was able to support you through the return process and make everything clear and stress‑free.
We truly appreciate your trust in Huion and are delighted to be part of your creative journey. If you ever need assistance again, we're always here to help. Enjoy creating with your Huion tools!
Sincerely,
HUION Customer Support
A
Alberto CAustralia · 2 reviews · Experienced 2026-07-23 ·
★★★★★
Exceptional customer support and incredibly fast turnaround
I recently spotted a strange bug where the driver for my H640P tablet was showing up as taking 22GB of storage in Windows. I reached out to Huion support to explain the registry error, and their response was absolutely brilliant. They did not just send an automated reply. Instead, they took the technical details on board and generated a new, fixed firmware for me in just a couple of days! The incredibly short turnaround time really blew me away. It is so rare to see a company's support team listen to user feedback and deploy a fix that quickly. Top tier customer service and highly recommended!
Reply from Huion Official Store2026-07-27
Hi Alberto:
We really appreciate you taking the time to leave such a thoughtful review. Our team is dedicated to resolving issues thoroughly, and it's wonderful to hear that the custom firmware fix made a difference. Fast, attentive support is something we strive for every day, and your message truly encourages us. Thank you for your trust and recommendation.
Sincerely,
HUION Customer Support
Hi Jennalee,
Thank you so much for your kind words. We're glad to hear our team was able to support you every step of the way. We appreciate you taking the time to share your experience.
Sincerely,
HUION Customer Support
I bought a new drawing display table of Kamvas 13 gen 3 from amazon.com. But the tablet turned out to be faulty not responsive for pen.
This is not amazon replacement product but a manufacturer's.
Official Huion Team, (Orliza for mention). helped me in the situation and did trouble shooting remotely. suspecting faulty cable, they sent me a cable all the way from Hong Kong as the stock in India in not available at that moment.
I received it and again the table is not responsive for the pen. Then they sent me a replacement one from Amazon. I am happy by the way they served and took quick actions. speedy response and polite.
Reply from Huion Official Store2026-07-17
Hi Rahul,
Thank you so much for your wonderful review! We're truly grateful that you took the time to share your experience.
We're sorry that your Kamvas 13 (Gen 3) initially had issues. We're very glad our team was able to support you every step of the way. Our goal is always to make sure you and all our customers are taken care of quickly and kindly.
Your patience throughout the process means a lot, and we're delighted to know you're happy with the service you received. If you ever need assistance again, we're here and ready to help.
Thank you for choosing Huion and for trusting our team. Enjoy your creative journey ahead!
Sincerely,
HUION Customer Support
DogNomsUnited States · 2 reviews · Experienced 2026-07-09 ·
★★★★★
Quick, friendly, and Transparent
I use Throne so that viewers can send me gifts, one of those gifts were some felt nibs. Upon arrival I realized they were the wrong ones and didn't fit my pen. My ticket was responded to very quickly and the friendliness along with the transparency in all explanations really helped me be comfortable that the replacement item was going to be the correct one, and they are! I also still have the initial wrong ones and will be giving them away to whichever artist friend I have that happens to have a matching pen for them.
Reply from Huion Official Store2026-07-13
Hi DogNoms,
Thank you so much for the kind review! We're really glad the team could help you quickly and get the right nibs sent out. It means a lot that you felt taken care of throughout the process. And we love that the original set will still find a good home with another artist. Thank you for supporting our product!
Sincerely
HUION Customer Support
I
Ivory SanchezUnited States · 2 reviews · Experienced 2026-07-10 ·
★★★★★
Purchased their Kamvas Pro 16 GT156 and…
Purchased their Kamvas Pro 16 GT156 and there is not a single driver available for it. Of course that now makes it unusable. No way to contact over the phone and I need this issue resolved ASAP. Why sell a product if it can not be used???
Reply from Huion Official Store2026-07-13
Hi Ivory,
Thank you for sharing your feedback. We're sorry to hear about the trouble you're having with your Kamvas Pro 16 GT156 — we definitely want to help you resolve this.
Our support team's working hours are 9:00 AM–12:00 PM and 2:00 PM–5:00 PM (China Standard Time), Mon-Fri, which may fall outside your local daytime hours depending on where you're located. That might be why you haven't been able to reach us yet.
Drivers for the Kamvas Pro 16 are available on our website here:
https://www.huion.com/download
And our support articles and troubleshooting guides can be found here:
https://support.huion.com/en/support/solutions
Since we don't have a way to contact you directly from this review, please reach out to us at [email protected]. If our working hours are inconvenient for you, email is the best way to ensure we can follow up and assist you promptly.
We're here to help you get your device up and running.
Sincerely,
HUION Customer Support
N
Nicholas ThompsonUnited States · 3 reviews · Experienced 2026-07-01 ·
★★★★★
I bought the kamvas 16 v2 for my…
I bought the kamvas 16 v2 for my daughter’s birthday in April. She’s very into art and it looked like the perfect gift. I ran into a bit of trouble setting it up for use with my MacBook. Fortunately, I recieved fantastic customer service and was able to resolve the issues. It is working great now and my daughter is thoroughly enjoying it.
Reply from Huion Official Store2026-07-07
Hi Nicholas,
Thank you so much for sharing this. It means a lot to hear that the Kamvas 16 (V2) turned out to be a great birthday gift for your daughter. Knowing she's enjoying it makes our day.
We're also really glad our team could help you sort out the setup on your MacBook. Tech hiccups are never fun, especially when you're trying to get a gift ready, so I'm happy we could get everything running smoothly for you.
If you or your daughter ever needs anything down the road, we're always here. Wishing her many inspiring art sessions ahead.
Sincerely,
HUION Customer Support
F
Fearful FoxUnited States · 3 reviews · Experienced 2026-06-23 ·
★★★★★
Excellent Service
I had an issue with my pen and customer service was quick to respond and helped give me the resources I needed to fix my issue! The fix worked immediately and now I am so grateful to have a new tablet and pen that works!! Thank you so much Huion!! 💙
Reply from Huion Official Store2026-07-01
Hi Fearful Fox,
Thank you so much for your wonderful review! We’re delighted to hear that our customer service team was able to quickly help resolve the issue with your pen and get you back to creating with your new tablet. Knowing the fix worked right away truly makes our day.
We appreciate your support and are always here whenever you need us. Enjoy your creative journey with Huion!
Sincerely,
HUION Customer Support
Mane BugueloMexico · 1 review · Experienced 2026-06-24 ·
★★★★★
Great Experience, Very Satisfied
My experience was very nice because the person who treat us had a quick response to our needs, also, the person was very nice, kind and comprehensive. Generally the response was very quick. We are so satisfied with all the service and attention provided to us.
Reply from Huion Official Store2026-06-29
Hi Mane,
Thank you so much for sharing your feedback on our service— it honestly made our day! It means a lot to know that you felt supported and cared for throughout your experience. We always try to be quick, kind, and attentive, so hearing that it came through for you is truly appreciated.
We're really grateful for your trust and so glad you're satisfied with the service you received. Thank you for taking the time to write this and for choosing us.
Sincerely,
HUION Customer Support
Jamie KauffmanUnited States · 1 review · Experienced 2026-06-07 ·
★★★★★
I ordered the wrong pen for my tablet…
I ordered the wrong pen for my tablet and was allowed to return it. The staff member who was handling my ticket was extremely patient with me as I had family over which delayed the return. They made the return process as painless as possible despite the error being on my end (even if the difference between my tablet and the tablet I ordered the pen for was Kamvas 13 Pro vs Kamvas 13 pro (2.5k).)
Reply from Huion Official Store2026-06-29
Hi Jamie,
Thank you for sharing your experience — we're really glad everything worked out smoothly for you. It's great to hear our team was patient and helped make the return easy despite the confusion between the two tablet models.
We appreciate you taking the time to write this, and we're happy we were able to get things sorted without any stress. If you ever need help again, we'll be here.
Sincerely,
HUION Customer Support
J
Jerzy StrokaPoland · 1 review · Experienced 2026-06-12 ·
★★★★★
Very fast and good contact
Very fast and good contact, my problem solved as I expected even when I ordered wrong part they proposed me good solution. This is one of the best support I’ve ever received.
Reply from Huion Official Store2026-06-18
Hi Jerzy,
Thank you so much for taking the time to share this. It really means a lot to us. I'm glad we could sort things out quickly for you, even with the mix‑up on the part that was ordered. We always try to make things as easy and stress‑free as possible, so hearing that you felt well cared for genuinely makes our day.
Thanks again for your trust — we're always here if you need anything in the future.
Sincerely,
HUION Customer Support
Ordered the wrong tablet. Wanted te refund it. They instantly offered me to trade it for a different model they had I was not aware of. Money back & new tablet received faster thn expected. And the customer service was a 10/10, super fast and helpfull responses. Shoutout fiona
Reply from Huion Official Store2026-06-18
Hi Ramonkeyyy,
Thank you so much for sharing your feedback — it honestly made our whole team smile. We're really glad we could help you switch to the right tablet and get everything sorted out quickly. Hearing that the refund and replacement arrived faster than you expected is exactly the kind of experience we work hard to deliver.
Thanks again for trusting us. If you ever need anything else, we're here.
Sincerely,
HUION Customer Support
I was having an issue I caused myself but the customer services were super fast and helpful.
Its not my first time purchasing a product from this company and it definitely won't be the last ♥️
Reply from Huion Official Store2026-06-17
Hi Krisu,
Thank you so much for the 5‑star review. We're really glad to hear our team was able to help you out quickly, even with an issue you ran into yourself. It means a lot to know you've chosen our products more than once — and that you'd come back again. We truly appreciate your support! ♥️
Sincerely,
HUION Customer Support
HUION KAMVAS 22 Plus
Pen not recognized after 3 years of heavy use.
Post-warranty support worked well; they sent me the circuit boards for the graphics tablet, and the problem was solved. Efficient and friendly technical support.
Navigating the website to open the first support ticket was a bit complicated.
Reply from Huion Official Store2026-06-04
Hi Davide,
Thank you so much for sharing your experience. We're really glad the replacement parts helped get your Kamvas 22 Plus working again, and it's great to hear our team was able to support you well. We also appreciate your feedback on the website — it's genuinely helpful, and we'll keep working to make the ticket process easier to navigate. Thanks again for taking the time to leave a review.
Sincerely,
HUION Customer Support
They're a great company overall for selling drawing tablets at a pretty good price!
I had an experience where I had unfortunately bought the wrong tablet, being the Kamvas 13 instead of the Kamvas Slate 13
Despite this error, reaching out to them about an exchange had made this experience smooth, they were kind and understandable, even helping out with waiving some of the cost of refunds to make this exchange a little less costly on my end
if not for the brand, I'd highly recommend for the customer service and their generous team!
Reply from Huion Official Store2026-06-02
Hi BlazingSpino,
Thank you so much for the wonderful review! We’re really glad to hear the exchange process went smoothly for you, even after the mix‑up with the model. Our team always tries to make things as easy as possible, so it means a lot to know you felt supported. We truly appreciate your recommendation and your kindness. Enjoy your new tablet!
Sincerely,
HUION Customer Support
The pen had a malfunction, so I asked for a warranty and the process went smoothly
I wish it was a bit faster but that's mainly because of our differences in timezone
Fiona was pretty cool and nice
Reply from Huion Official Store2026-06-02
Hi Luana,
Thank you so much for your kind review! We're really glad to hear that your warranty process went smoothly and that everything was sorted out in the end. We know the time zone difference can slow things down a bit, so we truly appreciate your patience.
Thank you for taking the time to share your experience with Fiona, and for trusting us. Enjoy your device, and we're here anytime you need support.
Sincerely,
HUION Customer Support
P
PaulCanada · 1 review · Experienced 2026-05-27 ·
★★★★★
Decent Display and Truly Exceptional Customer Service From Fiona!
The Kamvas 13 (Gen 3) is a decent drawing tablet that handles creative tasks well for its price point. Shortly after purchase, my unit did suffer a hardware issue with the built-in dials. However, the customer service process was seamless and went smoothly thanks to a representative named Fiona.She was exceptionally patient, polite, and empathetic to my circumstances as we worked through the troubleshooting steps. Fiona listened carefully to my concerns and ultimately coordinated a local return and replacement process to resolve the issue. Huion stood behind their product, and I truly felt valued as a customer. Customer service from dedicated agents like Fiona makes all the difference!
Reply from Huion Official Store2026-05-28
Hi Paul,
Thank you so much for taking the time to share this. It really means a lot to hear that, even though you ran into an issue with the dials, the process felt smooth, and that Fiona was able to support you the way you needed. She truly cares about helping our users, and your kind words will make her day.
We're glad the Kamvas 13 (Gen 3) is working well for you now, and we appreciate you giving us the chance to make things right. Knowing you felt listened to and valued is exactly what we hope for in every interaction.
Thanks again for being so understanding and for trusting us. We're always here if you need anything down the road.
Sincerely,
HUION Customer Support
I experienced an issue with my Kamvas 13 Gen 3, but since it was still under the one-year warranty, customer service promptly replaced the tablet. The entire process was incredibly smooth and hassle-free.
Reply from Huion Official Store2026-05-14
Hi Michelle,
Thank you so much for your 5‑star review! We're really glad to hear that your Kamvas 13 Gen 3 issue was resolved smoothly and that the warranty replacement process went hassle‑free for you.
We truly appreciate your trust, and we're always here if you ever need support again. Enjoy your tablet!
Sincerely,
HUION Customer Support
A polish buyerPoland · 1 review · Experienced 2026-05-12 ·
★★★★★
Ignoring contract withdrawal for defective replacement - Order #HUION-EU-000040542
I bought a Kamvas 16 gen 3 directly from their site. It arrived broken. They sent a replacement, and the replacement was also broken. I officially sent a Notice of Withdrawal from the contract demanding a full refund under consumer rights. Huion is completely ignoring my refund request and trying to force me into another replacement loop. My bank and payment provider (Przelewy24) have been notified of this dispute. Avoid buying directly from their site.
Update: Huion is now sending automated bot replies about 'high volume' and 'drivers' while ignoring my legal refund demand. Total lack of professional support
Update 2: Thank you for the response. To be completely clear, the only acceptable 'proper solution' is a full cash refund and a prepaid return label. I have legally withdrawn from the contract under Art. 560 of the Polish Civil Code because the replacement tablet you sent was also defective. I will not accept a third replacement or partial compensation. I am waiting for the email from your human agent with confirmation of my full refund.
update 3: I will update the review once the full refund is credited to my bank account.
Reply from Huion Official Store2026-05-13
Good day!
We're very sorry to hear about your experience, and we completely understand how frustrating this situation has been for you.
We want to clarify that we take refund requests seriously, and we never intend to ignore or delay any customer's rights. If our responses felt automated or unhelpful, we sincerely apologize; that was not our intention. High‑volume periods can sometimes cause delays, but we are committed to resolving customer issues properly.
Our team will review your order and withdrawal request again to ensure they are handled in accordance with consumer protection regulations. You will receive a follow‑up from a support agent — not an automated message — to move your case forward.
Thank you for bringing this to our attention. We appreciate your patience, and we will do our best to provide the proper solution.
Sincerely,
HUION Customer Support
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