Shenzhen Huion Trend Technology Co., Ltd. was established in 2011. As a national high-tech enterprise with numerous patents and independent R&D capabilities, Huion designs, manufactures, and markets pen tablets, pen displays, LED light pads, and many other interactive handwriting input devices of the Kamvas and Inspiroy series.
Written by the business, not verified by us.
Is Huion Official Store legit?
Huion Official Store (store.huion.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many consumers praise the outstanding quality of the assistance team, describing representatives as extremely patient, polite, and knowledgeable during technical troubleshooting. Buyers frequently mention how quickly staff members coordinate replacements or offer helpful solutions when unexpected hardware problems occur. People genuinely appreciate the personalized approach and dedication shown by agents while working through various device concerns.
However, some customers also noted occasional difficulties with product defects, unhelpful service policies, and missing deliveries. A small group of people experienced frustrating communication gaps, unreturned messages, or long wait times without receiving proper updates.
Auto-generated from all reviews of this business. For reference only.
Firstly I love my Studio Kamvas, it's an amazing product in reasonable price. Then the service from Huion is top notch, I had a problem with a dead pixel and got it solved so smoothly:)
Reply from Huion Official Store2026-01-12
Hi MAGDA,
Thank you so much for your kind words. We’re really happy to hear that you’re enjoying your Kamvas Studio 16 and that our team was able to help resolve your issue. It means a lot to us to know both the product and the service lived up to your expectations. We truly appreciate you taking the time to share your experience, and we’ll keep working hard to make sure you always feel supported.
Sincerely,
HUION Customer Support
Natalie ValcarcelUnited States · 1 review · Experienced 2026-01-06 ·
★★★★★
The customer service is amazing at…
The customer service is amazing at Huion! Our digital pen had stopped working and we only had it for a month. I reached out to Huion and worked with Orliza to see if they could help. I sent a video showing my issue and they saw that it wasn't working properly so they sent me a replacement pen. But I never received the pen even though it said that it was delivered. I let Orliza know that I didn't receive my pen and that I reported it as missing to my postal service. I waited a few weeks to see if it would miraculously show up at my door. It never came. The package was truly lost. I let Orliza know and she said that they would send me another replacement pen if I would just pay the shipping this time. I felt that this was incredibly kind as it was not their fault that the package was lost. I paid the shipping and they sent out the package promptly. This time I received the package and I was very happy with how I was treated and accommodated. Thank you Orliza and Huion for your great customer service!
Reply from Huion Official Store2026-01-08
Hi Natalie,
Thank you so much for taking the time to share your experience with us. We’re truly glad to hear that our support team was able to assist you and that you felt well taken care of throughout the process. Your kind words mean a lot!
We’re happy everything worked out in the end, and we’re grateful for your patience and understanding along the way. If you ever need help again, we’ll be here for you.
Sincerely,
HUION Customer Support
Hi Petko,
Thank you for your feedback! We’re delighted to know you’re enjoying our product, and we truly appreciate your 5‑star review.
Sincerely,
HUION Customer Support
By now its 7 work days without a single update from my package.
When I ordered my package I ordered it with expedited shipping which means it should arrive between 3-7 WORK days. Sadly I didn't receive further updates outside of 'Payment Succes' the day I ordered it.
This wouldn't have been an issue if the site told me at the time of ordering the Display tablet was out of stock, which I assume is the issue.
I tried contacting Customer Service, and in my surprise my message has been unread for 3 days.
It's understandable that the first day I wouldn't get a response since this was a day in the weekend.
But it's outrageous I don't get the least of a response when my package hasn't even been sent yet, or at least a mail to me that says anything about a delay/ stock issue.
Canceling is another hassle, since customer service doesn't respond there's also no way to change my mind about the order, since this has to be done via e-mail.
I just really hope i get help here, or receive my package in the next day... But I doubt that is going to happen.
Reply from Huion Official Store2026-01-07
Hi Jane,
Thank you for sharing your feedback, and we sincerely apologize for the frustration this has caused. We understand how disappointing it is to wait without updates, especially when you’ve chosen expedited shipping.
Please note that we typically respond to customer inquiries within 24–48 working hours, but due to the recent New Year’s holiday, our replies may have been delayed as we are currently experiencing a high volume of requests. That said, our team is actively working through all messages, and we have prioritized your email to ensure you receive assistance as quickly as possible.
We kindly ask you to check your inbox, as well as your spam or trash folders, in case our reply was filtered there. If you still don’t see our response, please email us directly so we’ll know how to proceed with your case and resolve the issue.
We truly appreciate your patience and understanding, and we’re committed to helping you get this sorted out.
Sincerely,
HUION Customer Support
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Lili SmithUnited States · 2 reviews · Experienced 2025-12-31 ·
★★★★★
Very nice
Customer support is great, Emma helped me process the exchange for my drawing tablet since the one I previously bought was too big for my desk. The wait was a bit long but she still managed to reply through high-volume requests. 10/10
Reply from Huion Official Store2026-01-03
Hi Lili,
Thank you so much for sharing your experience with us. We’re truly glad to hear that Emma was able to support you through the exchange and make sure you ended up with a tablet that fits your workspace better. We know the wait during high‑volume periods can feel long, and we really appreciate your patience and understanding.
Your kind words mean a lot! We’re grateful for your trust and look forward to being here for you whenever you need us.
Sincerely,
HUION Customer Support
SibsBelgium · 1 review · Experienced 2025-12-13 ·
★★★★★
Pen and keydail mini not working during Christmas break,
It took a few times going back and forward to fix the issue I was having but it also wasnt the easiest thing to fix (I had a problem with my driver where my mini keydail wouldnt let me use its customiseable buttons and have my pen work at the same time... like I said very tricky) AND this was happening during Christmas break! I feel so bad having to ask for help during this period but they responded quickly and helped me until my problem was solved :) very much satisfied by the service.
Reply from Huion Official Store2026-01-03
Hi Sibs,
Thank you so much for sharing your experience! We’re really glad to hear that, even during the busy Christmas break, our team was able to respond quickly and stay with you until the tricky driver issue was fully resolved. It means a lot to know that our support helped you get both your pen and KeyDial Mini working together again.
We truly appreciate your patience and kind words, and we’re delighted that you’re satisfied with the service. If you ever run into anything else, we’ll be here to help.
Sincerely,
HUION Customer Support
Promised delivery of 1 day not kept. There was no stock
Promised follow-up delivery with different screen not met. After question, it was deliverd next day. No notification of Huion. No excuse.
Promised rebate not given.
Reply from Huion Official Store2026-01-03
Hi PdW,
Thank you for sharing your feedback, and we’re very sorry for the frustration you experienced. We’d like to clarify that all orders placed through our official online store (www.store.huion.com) are processed within 1–2 business days, and expedited shipping typically takes 3–7 business days, depending on the destination.
To better understand your case, could you please email us at [email protected] with your order number and the link where you purchased the item? This will help us verify the details and provide proper assistance.
It’s possible that your order was not placed through our official online store, and in that case, this Trustpilot page may not be the correct one for your review. This page is specifically for customers who purchased directly from our official store. We’ll be happy to look into your situation further once we have the necessary information.
Sincerely,
HUION Customer Support
Adam PoppinoUnited States · 1 review · Experienced 2025-12-10 ·
★★★★★
Tablet Return
I purchased a tablet that unfortunately was ultimately not what I wanted. The communication during the return process was OUTSTANDING. I was treated professionally, courteously and quickly. I wish there had not been a restock fee and return shipping fee, but I completely understand the necessity. Overall, an extremely pleasant return experience.
Reply from Huion Official Store2025-12-31
Hi Adam,
Thank you so much for taking the time to share this. Even though the tablet didn’t end up being the right fit for you, it means a lot to us that the return process felt smooth and well‑supported. Our team will be really glad to hear their communication made a positive difference.
We appreciate your understanding regarding the restocking and return shipping fees, and we’re grateful for your kind words about the overall experience. If you ever decide to try another product in the future, we’ll be here and happy to help.
Sincerely,
HUION Customer Support
Very friendly and quick responding customer service! Especially Nina, thank you for your service!
Reply from Huion Official Store2025-12-22
Hi tuney toons,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our customer service team. Nina will be so happy to know her support made a difference for you. We truly appreciate your feedback and look forward to continuing to provide you with the same friendly and responsive service whenever you need us.
Sincerely,
HUION Customer Support
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Cynthia EidsonUnited States · 1 review · Experienced 2025-12-13 ·
★★★★★
Customer service was outstanding
Customer service was outstanding. The replies were within 24 hours and helpful. The issue with my daughter's drawing tablet was handled better than I expected.
Reply from Huion Official Store2025-12-23
Hi Cynthia,
Thank you so much for sharing this — it truly means a lot to us. We’re really glad to hear that our team was able to help with your daughter’s tablet and that the support you received felt timely and reassuring. Knowing we exceeded your expectations is the best kind of feedback we could hope for.
If you ever need anything else, we’re always here to help. Enjoy the tablet!
Sincerely,
HUION Customer Support
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BrendaJapan · 1 review · Experienced 2025-12-17 ·
★★★★★
Display not working.
For some reason my Kamvas 16 (Gen 3) would not work. My computer recognises it but it does not display anything on the screen which is really frustrating. It keeps displaying on the screen that there is an "Type C" issue that is blue with an exclamation mark but there is nothing on the internet or the website to even explain what this means.
Reply from Huion Official Store2025-12-18
Hi Brenda,
Thank you for sharing your experience, and we’re very sorry for the frustration this has caused. We understand how important it is for your Kamvas 16 (Gen 3) to work smoothly.
The “Type C” issue you’re seeing usually relates to the USB-C to USB-C connection requirements. Not all devices support this type of connection, and compatibility depends on whether your computer’s USB-C port meets the necessary specifications. You can find the complete list of compatible devices here: https://support.huion.com/en/support/solutions/articles/44002011098-list-of-compatible-devices-support-usb-c-to-usb-c-connection-with-huion-displays.
If your device isn’t on the list, we recommend using the 3-in-1 cable that comes with the tablet, which ensures proper functionality. We apologize that this wasn’t clearer upfront and will continue working to make our support resources more accessible.
Please also email us at [email protected] with your order details and a description of the issue, so our team can assist you further.
Sincerely,
HUION Customer Support
Huion support will do everything they can to find a solution to your problem.
Anna, the person in-charge of my case, made sure to respond to every one of my concerns almost daily and updated me with every bit of progress through out the weeks long process of replacing my Huion tablet.
Reply from Huion Official Store2025-12-16
Hi Daniel,
Thank you so much for your kind words! We’re really glad Anna was able to stay in touch with you throughout the process and make sure every concern was addressed. Your patience means a lot, and we’re happy we could find the right solution together. Thank you for choosing HUION!
Sincerely,
HUION Customer Support
Minister MadnessUnited States · 1 review · Experienced 2025-12-08 ·
★★★★★
Need to work on following up on emails (updated)
"I made an error regarding my address when I made a purchase. When I tried to contact customer support via email about changing my delivery address, they did initially respond quickly, but it has been 3 days since then with no update or reply. I reached out again a day ago, but I still haven't gotten a response!"
This was all before I was able to call them today and get it resolved. They did actually fix the issue, and my package is coming in. Once I called them, I found out it was all taken care of. I was worried and stressed about something they had fixed, and that was no longer an issue, all because they never got back to my email. Please call them if they haven't replied to you in a bit. The people on the other side are nice and are paid to help you. I would love to give them more, but a single email could've prevented all of this stress and worry. I do understand there are a lot of tickets, but this issue could've led to me losing out on all the money I spend on the tablet, so I assumed it would be a higher priority.
Also, if you guys are getting a beeping sound of a dead phone line, check the website's support page in the contact us section for the proper number, as it may have changed!
Reply from Huion Official Store2025-12-15
Hi Minister Madness,
Thank you for taking the time to update your review and share the details of your experience. We’re very sorry for the stress this situation caused you.
To clarify, our support team does not operate over the weekend, which is why we weren’t able to reply to your follow-up email right away. We apologize for not updating you sooner about the address change on your order, even though the change had already been confirmed and completed on our side. We understand how crucial timely communication is, especially when it involves something as critical as your delivery details.
We’re glad to hear that the issue was resolved once you reached us by phone, and your package is now on its way. Please rest assured that we’re working to improve our support processes so that updates are clearer and miscommunication like this can be avoided in the future. Thank you again for your patience and for giving us the chance to make things right.
Sincerely,
HUION Customer Support
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EmmaGermany · 1 review · Experienced 2025-12-05 ·
★★★★★
Kamvas Pro 16 (2.5k)
I ordered the Kamvas Pro 16 (2.5k).
It sadly arrived broken, but those things can happen with electronic devices.
Customer service was very lovely and sent me a replacement right away. The communication was a bit slow but they told me they have a lot of tickets. It wasn't a problem for me.
Both times the product arrived incredibly fast, within 3 days, which is basically express shipping.
The product itself is georgeous. I had an older XP Pen Model before this one and it just doesn't compare. The screen is sharp, colours are accurate, everything feels very high quality. I am obsessed with the felt tips for the pen, they are amazing.
Only thing that didn't work for me is using the two usb cables. For me only the 3 in 1 works, but again for me that's not an issue.
Overall very satisfied with the product as well as the customer support. I'll definitely stay with huion for the foreseeable future.
Reply from Huion Official Store2025-12-12
Hi Emma,
Thank you so much for sharing your experience with us! We’re really grateful that, even though your first unit arrived broken, you gave us the chance to make it right. It means a lot to hear that our team was able to get a replacement to you quickly and that you’re now enjoying your Kamvas Pro 16 (2.5K).
We know waiting for replies can feel slow when there are lots of tickets, so we truly appreciate your patience and understanding. Hearing that the product arrived fast both times and that you love the sharp screen, accurate colors, and felt pen tips makes us so happy — that’s exactly the kind of creative experience we want for our users.
Thank you again for trusting Huion and for choosing to stay with us. We’re excited to be part of your art journey, and we’ll be here whenever you need us. Enjoy creating with your new tablet!
Sincerely,
HUION Customer Support
thomas jullienSpain · 1 review · Experienced 2025-11-27 ·
★★★★★
No great
No great, as i wanted to return a product that wasnt good enough for me and they made me pay 45 euros of return cost. Which is outrageous. And i had to organise everything myself... Wont buy any of their products in the future thats for sure
Reply from Huion Official Store2025-11-28
Hi Thomas,
Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced with the return process. We understand how disappointing it can be to incur additional costs when a product does not meet your expectations.
Please allow us to clarify: if the reason for returning a product is not due to a defect but rather because it does not fit your needs or you feel it isn’t satisfactory (a subjective reason), then return fees will apply as outlined in our policy here: https://store.huion.com/pages/refund-return. Once a product has been opened, we cannot resell it as new, which is why these fees are necessary.
These measures help us maintain our operations and continue offering competitive prices and promotions to all our customers. We sincerely value your trust and regret that this experience has left you dissatisfied. Thank you once again for your feedback—it helps us improve both our products and services.
Sincerely,
HUION Customer Support
I bought a Kamvas Slate 13 two days ago. Paid via PayPal and paid for shipping insurance. However they have not sent me order confirmation, order number or anything yet.
I have received confirmation from both PayPal and the insurance itself that payments have ordered.
The money has also been withdrawn, which in my country is illegal before shipment of the item.
I have tried to contact them since yesterday but their chat is never live even though the website states otherwise. I can't even complain because i have no proof of an order other than my payment.
Reply from Huion Official Store2025-11-26
Hi Diana,
Thank you for sharing your feedback, and we sincerely apologize for the frustration this has caused. We understand how concerning it must feel to place an order and not see any confirmation right away.
Since you are using a Hotmail mailbox, it’s possible that our confirmation emails were either filtered into your spam or trash folders, or in some cases, Hotmail may block or fail to deliver them entirely. Please be assured that we always send at least two confirmation emails for every order: one for the order confirmation and another for the shipping confirmation once your package is on its way.
We have already replied to your email regarding this matter, and to ensure you receive our messages, we recommend checking your spam and trash folders. Additionally, please add our domains huion.com and huiontablet.com to your email safelist so future messages arrive directly in your inbox.
Most importantly, we want to assure you that your order is already on its way. We truly value your trust and are committed to making sure you receive your tablet smoothly. Thank you for your patience as we work to resolve this.
Sincerely,
HUION Customer Support
MarwanUnited States · 1 review · Experienced 2025-11-15 ·
★★★★★
Horrible Customer Support Experience
so about 4 months ago i bought a Kamvas Pro 19 to use for Uni... it worked great and i love how high Quality and easy it is to use.... fast forward to around 2 weeks ago. i go to connect the Tablet to my laptop.. it turns on i see the Huion logo then it turns back off.. it keeps boot looping like that everytime i push the power button
i thought i'd Contact Amazon since i bought the tablet from there.. they tell me that they can only cover returns and replacements for the 1st 30 days and after that i have to contact the manufacturer
so I Contact Huion.. they told me that since i bought the tablet from an "Authorized Reseller" i would get my in-Warranty replacement from Them (even after i told them that amazon told me to contact them and there was nothing they could do) plus i had also sent proof of the tablet boot looping and had gotten written confirmation that the tablet was defective/broken
i went and contacted amazon again.. they told me that the amazon in my countries warranty Rules are Different from that of the US and Europe and that they dont cover any warranty claims on any product over 500$ (converted from local Currency) and that i'd have to recontact Huion to get my Tablet Repaired/Replaced
this has absolutely been a horrible experience for me especially since i'm stuck not being able to do any of my university work at home and have to use a borrowed old non-display drawing tablet from a friend.. all i want to know is how many people do i have to contact to get my tablet repaired
TL;DR: Huion Kamvas pro 19 broke after less than 4 months of use and neither Amazon or Huion want to issue a repair or replacement even after getting written proof that the tablet was broken
Edit (29-Dec-2025) changing Rating from 1 Star to 3 Stars: Huion Finally Sent me a Replacement after alot of going back and forth with them and this heated Trust Pilot Review, they literally sent me an email to tell me that they would send me a replacement in exchange for me changing my review from 1 star to 5 stars, my review on Trust Pilot will be updated to 3 Stars because of how they handled my complaint, but im not changing it to 5 stars, im strongly against buying reviews in that way (infact i think its actually illegal)
Reply from Huion Official Store2025-11-18
Hi Marwan,
Thank you for sharing your experience, and we're truly sorry for the frustration and disruption this situation has caused—especially when your tablet is essential for your university work.
We understand how difficult it is to navigate between different support channels, and we appreciate your persistence in trying to get the issue resolved. While warranty coverage can vary depending on the seller and region, we always aim to provide clear guidance and support wherever possible.
Based on the details you've shared, it appears the tablet may have been purchased from a third-party seller not directly affiliated with our official store. In such cases, warranty support is typically handled by the reseller, and we do our best to assist when possible. We're reviewing your case again to see what options may be available and will reach out to you directly with any updates.
We truly value your trust and hope to find a resolution that gets you back to creating without further delay. Thank you again for your patience.
Sincerely,
HUION Customer Support
--------------------------------------------
UPDATE: Thank you for updating your review to reflect the latest developments in your case. We'd like to clarify that we only asked you to share the resolution so other customers could see the progress made — we did not solicit or force you to give a 5‑star rating. We apologize for any misunderstanding. Please note that your order was not qualified for warranty since it was purchased from an unauthorized reseller. In this instance, we still took steps to help you get a working unit as part of our effort to ensure customer satisfaction. This was an exception, and we encourage all customers to purchase through authorized resellers or our official store to guarantee full warranty coverage and smoother support.
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Daniel SanerUnited States · 2 reviews · Experienced 2025-11-06 ·
★★★★★
Great Customer Service
I recently had a failure of my Huion pad and could not solve the issue using the web help. I contacted Huion by phone thinking I would reach another bot, but was shocked to reach a representative who was knowledgeable, patient and helpful. She worked with me to troubleshoot the issue and helped discover the cause of the problem. I purchased the part with her help which arrived a short time later. I installed the part and the device worked again. Thank you Huion!
Reply from Huion Official Store2025-11-07
Hi Daniel,
Thank you so much for your thoughtful review! We're thrilled to hear that our support team was able to assist you with care and expertise. It's great to know that the issue was resolved and your Huion device is back in action! We believe that real, human support makes all the difference, and we're glad that came through in your experience. If you ever need help again, we're just a call or message away. Happy creating!
Sincerely,
HUION Customer Support
I received a prompt reply to my ticket, which involved a driver conflict. Instructions on how to resolve the issue were clear and, thought it took a bit of trial and error, the issue was resolved quickly.
Reply from Huion Official Store2025-11-04
Hi Ioana,
Thank you so much for your kind review! 😊 We're glad to hear that our support team was able to respond promptly and provide clear instructions to help resolve the driver conflict. We know that tech issues can sometimes take a bit of trial and error, so we truly appreciate your patience and persistence. If you ever need assistance again, we're always here to help!
Sincerely,
HUION Customer Support
L
LeeUnited States · 1 review · Experienced 2025-09-26 ·
★★★★★
Good customer service and great art tablet!
Initially, I left a bad review because I placed an order from them that never arrived. I tried going back and forth between my local post office and Huion to see what had happened. It was very frustrating trying to communicate between everyone and getting nowhere. They sent me a replacement tablet for free and it works wonderfully! (Flash forward to now, I have evidence to believe it was completely my post office's fault.) Any service that provides a refund or replacement, especially when its not their fault, earn 5 stars in my opinion.
This is my first time using one of their products. And although I had a rough experience at first due to the mail carrier, I think it was well worth it to continue to use their stuff! I had prior experience with XP-Pen and I really appreciate the sleek design of the Huion Kamvas 13 compared to my XP-Pen tablet. I look forward to using this tablet and other Huion art stuff!
Reply from Huion Official Store2025-10-22
Hi Lee,
Thank you so much for updating your review and sharing your experience! 🌟 We're truly grateful for your patience and understanding throughout the process. While we're sorry that your initial experience was frustrating, we're glad we could help make things right—and even more thrilled to hear that you're enjoying your Kamvas 13 Gen 3!
Your kind words about our customer service and product design mean a lot to us. We're honored to be part of your creative journey and look forward to supporting you with more Huion art tools in the future. Happy creating! 🎨
Sincerely,
HUION Customer Support
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