Shenzhen Huion Trend Technology Co., Ltd. was established in 2011. As a national high-tech enterprise with numerous patents and independent R&D capabilities, Huion designs, manufactures, and markets pen tablets, pen displays, LED light pads, and many other interactive handwriting input devices of the Kamvas and Inspiroy series.
Written by the business, not verified by us.
Is Huion Official Store legit?
Huion Official Store (store.huion.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many consumers praise the outstanding quality of the assistance team, describing representatives as extremely patient, polite, and knowledgeable during technical troubleshooting. Buyers frequently mention how quickly staff members coordinate replacements or offer helpful solutions when unexpected hardware problems occur. People genuinely appreciate the personalized approach and dedication shown by agents while working through various device concerns.
However, some customers also noted occasional difficulties with product defects, unhelpful service policies, and missing deliveries. A small group of people experienced frustrating communication gaps, unreturned messages, or long wait times without receiving proper updates.
Auto-generated from all reviews of this business. For reference only.
What people say
Edgar EdgarAustria · 1 review · Experienced 2026-05-09 ·
★★★★★
Works really well
I had a few minor misalignment issues at the start, but in the end they were all easily fixed and its running really smooth now. Also the support is the best one ive seen yet, they even called me directly to help me with all problems i was having!
Very recommended
Reply from Huion Official Store2026-05-11
Hi Edgar,
Thank you so much for sharing your experience! We're really glad to hear that everything is running smoothly now after the initial misalignment issues. It's wonderful to know that our support team was able to assist you quickly — even calling you directly to make sure everything was resolved.
We truly appreciate your recommendation and your trust. Enjoy your device, and feel free to reach out anytime you need support.
Sincerely,
HUION Customer Support
Only works 1/2 the time. Serious driver issues and I have to constantly reinstall driver software and trouble shoot to get my tablet working. I would return it if I could
Reply from Huion Official Store2026-04-29
Hi Bee,
Thank you for sharing your feedback — we're really sorry to hear that you've been experiencing such inconsistent performance with your tablet. We know how frustrating it is when a device doesn't work reliably, especially when you have to keep reinstalling drivers just to get it running.
Driver issues can happen for several reasons, including operating system updates, conflicts with other programs, or an incorrect installation. These situations can be tricky, but they're often fixable with the right troubleshooting steps.
We'd really like the chance to help you get this resolved properly. Please reach out to our support team at [email protected], and we'll work with you to identify the cause and guide you through the best solution. We're here to help you get your tablet working the way it should.
Sincerely,
HUION Customer Support
D
David LangleyCanada · 2 reviews · Experienced 2026-04-24 ·
★★★★★
After over 20 years with WACOM I…
After over 20 years with WACOM I thought I'd give HUION a chance and bought a Frego M. I'm not a massive user and I use it as a replacement for a mouse. I had a tech issue but HUION support was great and we performed some remote trouble shooting. Turns out my pen was broken and HUION replaced within a week. But hardware, connection, speed and software is great! Very happy!
Reply from Huion Official Store2026-04-27
Hi David,
Thank you so much for sharing your experience — and for giving Huion a chance after so many years with another brand. We're really glad to hear that you're enjoying your Frego M and that the hardware, connection, speed, and software are all meeting your expectations.
We're also happy that our support team was able to troubleshoot the issue with you and quickly send out a replacement pen. It's great to know you're back to using your device comfortably and feeling satisfied with your setup.
If you ever need anything in the future, we're always here to help. Enjoy your Frego M!
Sincerely,
HUION Customer Support
Jimmy BelleriveCanada · 1 review · Experienced 2026-04-20 ·
★★★★★
No pressure resolve!
Thank for the help to fix my no pressure pen issue. I can now fully enjoy my kamvas 22 plus!
Reply from Huion Official Store2026-04-24
Hi Jimmy,
It's our pleasure to assist you with your pen pressure issue! Thank you for choosing HUION — we truly appreciate you!
Sincerely,
HUION Customer Support
I had an issue with my pen tab not responding to touchscreen
I had an issue with my pen tab not letting me touch the screen of my android tablet, I reached out costumer service and has been great help and now I can draw comfortably again! Their respond takes over a day and it is worth to wait for a solution!
Reply from Huion Official Store2026-04-13
Hi Elijahboo,
Thank you so much for sharing your experience — I'm really glad to hear you're able to draw comfortably again. It's great that our team was able to help you sort out the touchscreen issue with your Android tablet, and we truly appreciate your patience while waiting for each response. Sometimes it takes a little time to troubleshoot properly, so it means a lot that you felt the solution was worth the wait.
If you ever run into anything else or need a bit of guidance, we're always here and happy to help. Enjoy creating again!
Sincerely,
HUION Customer Support
professional tablet failed early – manufacturer acknowledged fault but offered no real solution
Update:
Huion has now responded publicly to this review, stating that the typical lifespan of such devices is around 3–5 years. However, this does not address the core issue.
This tablet failed completely after only a few years of normal indoor use and is now unusable. Additionally, Huion’s own support team previously indicated that the issue relates to an internal component within the model, which suggests this is not simply normal wear over time.
Despite this, no meaningful resolution has been offered beyond paying for replacement parts or purchasing a new device.
I remain open to a fair goodwill solution, but at this stage the situation remains unresolved.
I purchased a Huion Kamvas 22 Plus (2021 model) in February 2022 for around £500 expecting a reliable professional graphics tablet. Unfortunately, after only a few years of normal use the device developed an internal hardware fault and is now unusable.
For a professional display tablet at this price point, this lifespan is extremely disappointing. A device marketed for professional digital work should reasonably last significantly longer.
When I contacted Huion support, they acknowledged that the issue relates to an internal hardware component within this model, effectively confirming that the problem is due to a manufacturer defect rather than normal wear and tear. Despite this, the only solutions offered were to pay for replacement internal parts shipped from China or purchase a new tablet with a small discount.
Huion also suggested that I order the internal parts and replace them myself, which is completely unreasonable for a £500 professional device and not something most customers would have the tools or expertise to safely do.
In practice this leaves a £500 device that failed prematurely as little more than electronic waste, unless the customer is willing to pay additional costs and perform complex repairs themselves.
I spent weeks trying to resolve this issue with both Huion and the retailer but was repeatedly redirected without any meaningful resolution.
As someone who relies on a graphics tablet for digital work, the failure of this device is now starting to affect my ability to carry out my work and therefore my income.
Given the cost of the device and its intended professional use, I would reasonably expect it to last significantly longer. Situations like this are exactly why consumer protection laws such as the Consumer Rights Act 2015 exist, as products should be reasonably durable.
Based on this experience, I would strongly advise potential buyers to carefully consider durability and long-term support before investing in Huion products.
Reply from Huion Official Store2026-03-19
Hi Armand,
Thank you for taking the time to share such a detailed review. We're truly sorry that your experience with the Kamvas 22 Plus and with our support team left you feeling frustrated — especially given how important a reliable tablet is for your work. We understand how disruptive this situation has been for you, and we appreciate you giving us the chance to hear your concerns.
We want to assure you that all Huion products go through multiple rounds of testing and quality checks before they are released to the market. Even so, the average lifespan of most electronic devices — including professional display tablets — is typically around 3–5 years, depending on usage conditions, environment, and other factors. While your device has been in use for several years, we understand how disappointing it is to encounter a hardware issue once it has become an essential part of your workflow.
When a problem is confirmed to be hardware‑related, we always do our best to offer every applicable solution. In some cases, repairing the device can be an option, but depending on the specific component and the cost of parts and labor, it can sometimes be more expensive than purchasing a new unit. We understand how frustrating that can feel, especially when the device has been important to your work.
Your feedback is incredibly valuable, and we’re taking it seriously. We will continue improving our support processes so customers receive clearer guidance and more efficient assistance in situations like this. Our goal is always to help our users in the most practical and fair way possible.
Sincerely,
HUION Customer Support
Guys, thank you very much for your help! I had a problem with the tablet connection to my macbook, the problem was solved very quickly, patiently and professionally. Good job!
Reply from Huion Official Store2026-03-10
Hi Irina,
Thank you so much for taking the time to share this — it really means a lot to us. I'm genuinely glad to hear that our team was able to help you sort out the connection issue with your MacBook, and it's wonderful to know the experience felt patient and professional on your end. I'll make sure your appreciation is passed along; it will truly brighten the team's day.
It's great to hear everything is working smoothly now. If anything else ever comes up, you're always welcome to reach out — we're here to help whenever you need us.
Sincerely,
HUION Customer Support
After many months of delay, they did reach out and contacted me by phone and we were able to resolve the problem. I am hopeful it will arrive soon.
Reply from Huion Official Store2026-03-04
Hi Cheryl,
Thank you so much for updating your review — we truly appreciate you taking the time to share the latest progress. We're glad we were finally able to connect with you by phone and work through the address issue together after the long delay. We understand how stressful it can be when an order doesn't arrive as expected, and we're grateful for your patience while we sort everything out.
Your order is already on its way now, and we sincerely hope you receive your package this time without any further issues. If you need any updates or have questions along the way, you're very welcome to reach out to us directly:
- Email: [email protected] or [email protected]
- Phone: +1 302‑844‑6488 (Please note we are operating in China standard time.)
Thank you again for giving us the chance to resolve this with you.
Sincerely,
HUION Customer Support
R
RGUnited States · 1 review · Experienced 2025-10-14 ·
★★★★★
Kamvas Studio 16 Battery Failure
Less than 10 months after purchasing the device, the battery was not functioning for more than a few minutes, despite showing full charge. Following the manual, I attempted to recondition the battery, but that did not work, so I simply used it while plugged in. I contacted Huion support about the issue a little over 5 months later, and after requesting lots of pointless diagnostic feedback, they tell me they are unwilling to help due to the device now being out of warranty. While this is strictly true, the failure occurred during warranty, and I did not want to bother the company about something that may resolve on its own. They have since refused to do anything to refurbish or refund my device. Don't be like me. The second you have an issue, no matter how minor, contact support so it is on record. I will not be purchasing another huion device in the future, and I cannot speak positively about the quality of their product, customer service, or company ethics.
Honestly, I didn't expect much support since it was outside the warranty window, but they were not willing to work with me at all, unless I were to purchase a NEW device of course... $1500 down the drain unless I can get a new battery for this thing. It's even more frustrating because the issue would probably cost about $100 overall to fix, accounting for shipping and a new battery.
Reply from Huion Official Store2026-02-27
Hi RG,
Thank you for taking the time to share what happened, and I'm truly sorry for the inconvenience and frustration this situation has caused. We understand how important it is for your device to work reliably, and it's disappointing to hear that you've had such a difficult experience.
Please know that we genuinely want to support you and help you find the best possible solution. Your feedback is important to us, and we're committed to reviewing your situation carefully so we can provide the most helpful path forward.
Sincerely,
HUION Customer Support
COMPANY Provided defected tablet and after submitting defect related video and information they did not replaced it , they did not send some who can do troubleshooting live and they did not give me my money back.
This 2000 rs Tablet is just useless and waste of money for me
Reply from Huion Official Store2026-02-27
Hi Monali,
Thank you for sharing your experience, and I'm truly sorry to hear how disappointing and frustrating this has been for you. Receiving a device that doesn't work as expected is upsetting, and we understand how discouraging it feels when you're trying to get help.
Please know that we genuinely want to resolve this for you. Our team has already provided the troubleshooting steps needed to determine whether the issue is caused by software or hardware, and we kindly ask for your cooperation in completing those steps and sharing the results with us. This information is essential so we can identify the exact problem and offer you the best possible solution.
We are committed to helping you, and we don't want this tablet to go to waste. Once we receive the troubleshooting results, we can move forward quickly and make sure you get the support you need.
We appreciate your patience — we're here to assist you every step of the way.
Sincerely,
HUION Customer Support
Broken starUnited States · 1 review · Experienced 2026-02-07 ·
★★★★★
Very sweet and very helpful customer support !
MY tablet had a hardware issue (kamvas slate 11) where it stopped reacting to touch and pen. I was really worried as I had only just gotten the tablet 3 months prior- but when I reached out they helped me quickly and kindly :) you only pay shipping to have the tablet replaced and it arrived within a few days. The customer support person i was with was very kind and I could tell they genuinely cared and read what I wrote. Very sweet company :)
*edited for Grammer and spelling
Reply from Huion Official Store2026-02-09
Hi Broken Star,
Thank you so much for taking the time to share your experience with us — it truly means a lot. We're really glad to hear that our support team was able to help you through the hardware issue with your Kamvas Slate 11 and that the replacement process went smoothly for you.
We’re happy we could step in quickly and reassure you. Hearing that you felt genuinely listened to and cared for is especially heartwarming — that's exactly the kind of experience we want every customer to have.
We appreciate your thoughtful review and your kind words about our team. Thank you again for your trust and for choosing Huion.
Sincerely,
HUION Customer Support
Hi Rui,
Thank you so much for your feedback. We're delighted to hear that you had a positive experience with our customer support and warranty service. Your trust means a lot to us, and we're always here whenever you need assistance.
Sincerely,
HUION Customer Support
Giuseppe SanfedeleBelgium · 1 review · Experienced 2026-01-23 ·
★★★★★
Fantastic products and even better assitance team.
Fantastic products and an even better experience with their great assistance team.
I had no problems at all with their pen display (a Kamvas Pro 19, higly recommended), but I did have some administrative issues with the billing.
I will definitely buy again from them.
And since sometimes even the team members have names, a big thank you to Nina!
Reply from Huion Official Store2026-01-26
Hi Giuseppe,
Thank you so much for your kind words and for taking the time to share your experience with us. We're truly delighted to hear that you're enjoying your Kamvas Pro 19 and that our assistance team could help make the billing process smoother for you. Knowing that everything worked out and that you'd choose to shop with us again means a great deal to us.
Your special thanks to Nina will absolutely be passed along — recognition like this really brightens our team's day. We're grateful for your trust and support, and we look forward to serving you again.
Sincerely,
HUION Customer Support
J
Joel MartinUnited Kingdom · 3 reviews · Experienced 2026-01-14 ·
★★★★★
Poor customer service
Customer service is poor, have been trying to return faulty order for a week. Getting support for orders is difficult.
Reply from Huion Official Store2026-01-21
Hi Joel,
Thank you for sharing your feedback, and I'm sorry to hear about the trouble you've had so far. We understand how frustrating it is when you're trying to return a faulty item and feel like you're not getting the support you need.
Please rest assured that we're here to help. Our team will work with you to determine whether the issue is software- or hardware‑related. If we confirm it's a hardware problem, we will replace the unit for you.
We kindly ask for your cooperation in responding to our troubleshooting steps so we can resolve this for you as quickly as possible. We truly want to get this sorted out and appreciate your patience while we assist you.
Sincerely,
HUION Customer Support
Always punctual response and awesome clear guides to issues. thank you huion
Reply from Huion Official Store2026-01-21
Hi AGYLA,
Thank you so much for the wonderful feedback. It’s great to hear that our responses and guidance have been helpful to you. We truly appreciate you taking the time to leave a 5‑star review, and we’re always here whenever you need support.
Sincerely,
HUION Customer Support
My order was missing, had great support from Customer Care!
Product was eventually delivered and all was resolved.
Reply from Huion Official Store2026-01-19
Hi Geeske,
Thank you for sharing your experience with us! We’re glad to hear that our Customer Care team was able to support you and that everything was resolved in the end. Your 5‑star review means a lot, and we truly appreciate your patience and trust in us.
Sincerely,
HUION Customer Support
Marcus MilesSpain · 2 reviews · Experienced 2026-01-10 ·
★★★★★
I made a mistake with a purchase and I…
I made a mistake with a purchase and I had to make a change. The support quickly gave me a couple of options and solved the problem.
Reply from Huion Official Store2026-01-14
Hi Marcus,
Thank you for sharing your experience with us. We’re really glad to hear that our support team was able to help you sort things out quickly and offer solutions that worked for you. We appreciate you taking the time to leave a 5‑star review, and we’re always here if you need anything in the future.
Sincerely,
HUION Customer Support
I don't agree with the return policy, if Huion wants to treat their customers right it should be entirely free. I'm pretty sure a company such as Huion can already do this.
Customer support was very good as always.
Reply from Huion Official Store2026-01-14
Hi Filipe,
Thank you for taking the time to share your thoughts with us. We’re really glad to hear that you had a good experience with our support team — that means a lot.
We also appreciate your honest feedback about the return policy. We understand why you feel this way, and comments like yours help us continue reviewing and improving our processes. While certain return costs are part of our current policy, we’re always looking for ways to make the experience better and more convenient for our customers.
Thank you again for your balanced review and for recognizing our support team’s efforts. If there’s ever anything else we can help with, we’re here for you.
Sincerely,
HUION Customer Support
A
Andrew MichasUnited States · 2 reviews · Experienced 2026-01-10 ·
★★★★★
Fast and Quick to act
Quick response and very polite Anna was a big help to easing a worry of mine that ended up being a false alarm. She was quick to act and make sure everything was good.
Reply from Huion Official Store2026-01-14
Hi Andrew,
Thank you so much for sharing your experience. We genuinely appreciate hearing how your concerns were addressed quickly, even if it turned out to be a false alarm. It’s a relief to know that the support you received brought you peace of mind during that time. Your kind words truly mean a lot to us, and we’re grateful to have been able to help.
Sincerely,
HUION Customer Support
i ordered a drawing tablet there but it came without power aadapter so i cant use it.
Reply from Huion Official Store2026-01-12
Hi customer,
Thank you for bringing this to our attention, and we're very sorry for the inconvenience caused by the missing power adapter. We understand how frustrating it must be not to be able to use your tablet right away.
Our team will continue assisting you through your support ticket to check if your unit comes with an adapter. If it does, we'll make sure you receive the missing item as quickly as possible. Please keep an eye on your email for updates, and don't hesitate to reply directly to the ticket if you have any further questions.
Sincerely,
HUION Customer Support
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