INMOTION

The scooter is powerful and fast

The scooter is powerful and fast! I had to wait a bit for it to get shipped, but the staff was communicative through email.

Issue transferring ownership of 2nd hand scooter

I bought a second hand Inmotion RS from a seller on Facebook Marketplace. Unfortunately the seller was not able to assist me with transferring ownership on the Inmotion app due to being unable to access the account. I contacted customer service about this issue. They requested information from me to prove I purchased the scooter. After providing all the necessary information to customer service they were able fix the issue within 24 hours. They were quick to respond and resolve my ticket. Thank you!

I had an excellent experience with…

I had an excellent experience with InMotion support. I was able to speak with a live agent very quickly, and they helped me right away. The team was efficient, courteous, and extremely helpful throughout the process. Truly great customer service.

v8s euc from inmotion web site

I purchased a v8s as a beginner though i wanted the v14 pro. the wheel arrived quickly and was well packaged. the set up was quick and easy. the first step on the wheel was kind of Effie. i was worried it would quickly back up throwing me on my tail but no it proved very easy to stand on and the first time i could ride it a short distance and step off grabbing the wheel to catch it. I ride rip sticks so that probably helps. I highly recommend inmotion and can not wait to get my dream ride the v14 pro. I recommend buying the warranties also, you want to ride not worry about break downs.

They helped me get the parts I needed…

They helped me get the parts I needed and we’re very helpful

Great Communication

You guys are great, every single email I sent was responded to in a very acceptable turnaround time. Good job, thank you.

Quick and reliable service.

YOU sent us an inoperable scooter over a month ago!!

YOU sent us an inoperable product ( scooter) OVER A MONTH AGO. YOUR CUSTOMER SERVICE IS NON EXISTENT. You don’t have a human to call. YOU told us it would be fixed with the part that YOU were sending us that WE had to fix. IT wasn’t.  YOU told us to take it to a repair shop to get fixed.  THEY cannot fix it as they think it is a software issue. They also have attempted to reach you with no response. Your customer service options, extremely unprofessional. YOU need to pay for the parts , the labor AND and the labor/repair OR send us a new one and pay for yours to be returned. CALL US BACK!  We will not let this go. RESPOND TO THE REPAIR SHOP!!  We purchased two so that we could use it together and we cannot because there are two of us that need to use them. We have ONE. You have given us no choice but to resort to social media to get your attention. WE SIMPLY WANT WHAT WE PAID FOR.

I would say that the INMOTION store is…

I would say that the INMOTION store is by far a class A act. I have made several purchases that I accidentally messed up on as far as my order was placed. After realizing that the order was not right. I contacted in motion and they straightened it out for me promptly and corrupted the order… I like doing business with people like that or companies like that. Good job guys….

I use the INMOTION S1F scooter and its…

I use the INMOTION S1F scooter and its features are awesome which makes it easy to operate. The 3 drive mode S,D an ECO gives it a safe and better riding experience then the long lasting battery and a very reliable, helpful customer service system.

Customer service very helpful

Customer service very helpful. Pleasure to deal with. Thanks

Prompt response and readiness to…

Prompt response and readiness to assist. You have an amazing team player

Thank you very much for the quick…

Thank you very much for the quick response, I am impressed with the customer service department, best regards

error (008,109) Inmotion solve the error

So i hade errors 008,109. I have my scooter like 1 month. And i send it to our service in Slovenia, they have it there for 1 week and didnt do nothing. So i wrote to Inmotion, and they did everything on distance, like everything only from serial number from scooter. So thank you Inmotion for everything.

Very helpful

Very caring, very friendly, professional and patient guys!

I was clicking thinks on the inmotion…

I was clicking thinks on the inmotion app i shouldn't have and goofed up the bluetooth. I contacted Inmotion by email and they helped. Me undo my mistake. Thank you Inmotion. The V9 i bought from them is one tough machine.

Excellent product and outstanding…

Excellent product and outstanding support! The scooter is smooth, comfortable, and easy to use. I had an issue connecting it to the app at first, but the support team was very responsive and solved my problem quickly. Everything is now working perfectly, and I’m very happy with my purchase. Highly recommend!

The response and response time to my…

The response and response time to my problem was effective. Clear instructions on what to do step by step. Safe, fun and durable units.

Very professional and courteous

Very professional and courteous! Answered my concerns promptly with profound professionalism. I had concerns about my delivery and they answered with a prompt response from the 3rd party as well. Thank you

Needed an issue with the scooter sorted…

Needed an issue with the scooter sorted out remotely and they fixed it immediately with no fuss. Very impressed.