INMOTION

Problem and fast solutions.

I had an issue with the app and contacted support directly inside it. The next day, solutions were offered, and everything is running perfectly again. Fast and friendly!

Good reactivity for p6 stem valve

Great Team!

The customer service team went above and beyond to make sure I was happy even though they didn't have to per policy. Really appreciate this team going out of there way!

Sales, Support, Service

Sales, Supoort, Service and Product are ALL the reason why InMotion is an innovation company. Keep it up!!!

Rolls Royce of Scooters

In my humble opinion the Inmotion RS is the Rolls Royce of all scooters. Me and my riding buddy have been outriding and passing every scooter and ebike in the entire Seattle-Tacoma area on the RS model for the last five months. The fact that they just look different, are well forged and molded and sleek and solid looking invites the questions which we happily answer. I am pretty sure we;ve inadvertently sold a few. We worked our way up to this model with other quality super scooters making the Imotion RS the fifth set of scooters we've owned. Therefor as semi-pro senior riders who average 200 miles a week (non-commuting miles just for fun) I would recommend this machine to anybody that can respect its power. The RS model is snappy and quietly reaches 40mph in power level two out of the four available. At this point the RS model scooter has my respect. This means that I have not yet been brave enough to max it out in power level four at over 60mph. My next best super scooter needs to be in power level five to match the RS's torque in level two. This is a not a super but rather a hyper scooter and that is the next level of technology my fellow riders. The RS model keeps up with and passes traffic easily and hills just don't exist anymore. With a 70lb weight difference between me and my riding buddy the RS keeps us at even speed even on the hills and that's a first. Our other scooters recognize our weight-the RS does not. At the end of the day the Inmotion RS is a scooter I would buy again when I finally max this one out with many miles of joyful riding. As of this writing I am receiving excellent customer service response to questions and warranty service. Inmotion also has all the necessary replacement parts for the products they offer. The Inmotion RS with 11-inch wheels is the most superb and superior machine available on the market in its class and price range. So, for what it's worth Me and my riding buddy are addicted to these RS models, and they have become a part of our bodies when we ride. One more thing-the school bus traffic yellow color trim is very smart as a safety feature. Michael Landen buyer of two RS models

The scooter seems to be of good quality…

The scooter seems to be of good quality and is well made, i like to give it five stars because I think it’s a great scooter and it runs perfectly. Unfortunately, it doesn't go as fast as promised,

Buying parts internationally

I needed a replacement motor for my scooter but I’m not based in the US so the inmotionworld site would not let me check out. I contacted support who put together a custom invoice (with very reasonable shipping) to get the part to me anyway. The customer support team was awesome to deal with the entire time and really helped me out.

Good products with IP rating and nice…

Good products with IP rating and nice customers service. I recommande this group.

Inmotion responded promptly to my…

Inmotion responded promptly to my inquiry. My problem was resolved quickly. Inmotion is among the best for customer service.

I've been riding my unicycle for 2…

I've been riding my unicycle for 2 years, and my v12pro has been nothing but fun and reliable, today I took the leap and decided to order my v13, I'm impressed by the company, and as a 300lb rider, these wheels are not only amazing, but they're built like tanks with a powerhouse motor. Enough about the wheels, the customer service has been responsive and great to work with.

They explained everything very well and…

They explained everything very well and helped me with understand the issue at hand , Thanks

Customer service is very helpful

Customer service is very helpful. Scooters are the best on the market!

Very good service and I receive.

You tuber incognito

So. Where to begin. Well my first wheel showed up dead. Returned it for a v12s. After 269 miles i had to replace the motor. Was kinda my fault for having on rocky terrain that its not made for, however…the wait for a motor was ridiculous. Like over 2 months. Then when i got the motor i had to replace it myself which, was not the easiest thing in the world to do. Took about 9 hours from start to finish. After its all said and done, they want to give me 300 bonus points to buy 1 of 4 stupidly overpriced items. So while they did come through with a replacement motor, i decided i wont roast them on my you tube channel. I have a hefty following and considered it when I thought they were just putting me off. Not that it would put them out of business, but, with close to 300k followers, I would put money on it that there’s some ppl out there that would change their mind about inmotion. I even asked since i had only 269 miles on it if i could trade it for a v14——nope. Idk. My channel isn’t under this name. I would really like another wheel to compare this v12s to. Like a v14, or begode or kingsod or whatever it is. To give an honest review. Soon.

The online Help was wonderful!

The online Help was wonderful and very fast and accurate and helpful. It was a great relief that my problem was instantly taken care of, and it was my own mistake, and everything is working perfectly. That gives me confidence to think about getting another InMotion EUC, since I have only a small introductory model for now! The EUC works great and the app also works well with it.

Inmotion has been responsive to my…

Inmotion has been responsive to my needs. Communication is straightforward and service has been on point. I feel treated very well. I expect future support to be just as good. Thankful I chose this brand and the rs scooter. Thank you inmotion team!

I would not recommend INMOTION based on…

I would not recommend INMOTION based on my warranty experience. I received my V11Y on March 23rd, reported issues on March 26th, and have only been able to ride it for about two weeks in total, mostly for repair confirmation. For over two months, I have been working with customer service to resolve a motor issue, and my wheel is still sitting disassembled in my house. INMOTION offered to send a replacement motor under warranty, but they shipped the wrong motor—a V8S motor instead of a V11Y motor. After I notified them, they had to verify their records before authorizing the return. They then created return labels with expiration deadlines without first confirming my availability or transportation situation. I explained that I currently do not have an operational car and have practical limitations for shipping the motor, but those details have repeatedly been overlooked. Throughout this process, I have experienced frequent delays, incomplete responses to questions, and repeated situations where information provided in my emails was not addressed. At this point, I have had to limit my emails to one question at a time in hopes of receiving a direct response. My concern is not that mistakes happened. Mistakes happen. My concern is the lack of communication, the failure to account for customer circumstances before creating deadlines, and the amount of time it has taken to resolve what should have been a straightforward warranty claim. As of June 21st, my V11Y remains out of service and I still do not have a resolution.

Excellent Customer Service

Excellent Customer Service My P6 needed tech assistance..the inmotion team help solve the problem with immediate mailing out of parts and giving assistance during the repair:))) Put on 58Miles today TY

Outstanding product and fantastic customer service!

I had a wonderful experience with Inmotion. The product quality is top-notch, highly reliable, and performs perfectly on the road. What makes it even better is their customer service team; they are incredibly professional, helpful, and responsive to all my needs. I highly recommend them for both their amazing electric rides and their excellent customer care!

The response time from customer service…

The response time from customer service was rapid. My question was simple, yet the answer was filled with information that would answer questions most commonly asked. Professional customer service, and a Top Tier company is a winning combination and Inmotion is just that.