I gave them a 4 star
I gave them a 4 star because the end result was a happy ME!!! But not without a moment of desperation and frustration. I love their products and not so much their customer service
About INMOTION
Data updated- Website
- store.inmotionworld.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 67 reviews
- Replies to negative
- 20% (1/5)
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Is INMOTION legit?
INMOTION (store.inmotionworld.com) has a 4.7 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 20% of negative reviews. Last updated 2026-08-10.
What people say
Makes a great gift
We got the climber as a Christmas gift for our son, and he was thrilled. I was looking for something built sturdy. Didn't want any speed wobbles or shoddy craftsmanship, and someone directed me to the climber. So far with ~100 miles on it already, it's been great. I've tested it a few times, and have no worries about it's build quality (And I'm a picky mountain bike rider). The app works well, it has plenty of power (too much for him on the high setting, so we keep it on low until he's ready), and it feels like something that could last him into college since the battery system has a BMS. Great job to the Inmotion team for this build. I rarely write reviews, but you all earned it. Keep it up!
The v11y i purchased is an amazing…
The v11y i purchased is an amazing wheel so fun to ride. When I needed assistance from customer service it was swift and immediate service and they stopped at nothing to fulfill my every wish. Thank you for the great customer service and great products
i purchased my v11y on black friday
i purchased my v11y on black friday. received it and really enjoyed riding it. About 2 weeks after I purchased it, the part of the charger that plugs into the machine broke. I had purchased the two year warranty and called inmotion. Their customer service sucked. I sent them pictures and explained what happened. I fully expected the situation to be handeled quickly and professionally but I got the exact opposite reaction. After I explained that I purchased the warranty and that the charger is covered they agreeded to send me a new charger. But it was said with sarcasim and that they were going to order it from China. It has been 2+ weeks now and I have not heard anything from them or from china. I still get there sale advertisements but no word on my warranty, or when I can expect the new charger to arrive. I am highly dissapointed with the customer support but love the machine that I cant charge. I am going to purchase a charger from ebay. I have owened a one wheel XR (name brand skate board) since 2019 which I am using for transport anyeard fun and have logged over 30000 miles on it. When the sensors in the foot pad of that machine failed the company found me somebody locally to repair it for under 150$. I still ride it today. I am 62 years old and use the machine to grocery shop and run errands and in the evenings just for enjoyment around the neighborhood.
New V9 knocking noise - rapidly fixed by InMotion
Upon purchasing a new InMotion V9 I noticed a slight knocking noise coming from the wheel every now and then. I opened a support ticket with InMotion and they responded very quickly. After some brief troubleshooting, InMotion simply went ahead and sent me a completely new motor/wheel, which I replaced with ease. Problem solved. Thanks InMotion! Now I'm eyeing out their V12S!
The Best Customer Service from the Best Company Ever!
I purchased a seat for V13 before actually having the wheel. When the deal fell through I was forced to cancel the order. John at Inmotion was very understanding and did everything possible to help me find a resolution. In the end I bought some V14 pads and can honestly say, he and Inmotion truly care about making their customers happy 😃!
So my review is about my inmotion rs…
So my review is about my inmotion rs scooter in general. Although there are some issues regarding connectivity to the designated app and also an issue with a defective controller, everything else has been a sweet adventure. With good gear and a positive attitude towards everone else on the roads, this might just be the most celebrated way to travel. An obvious situation involves the lack of being able to transport much. This can be overcome by planning better. The rs scooter is a sheer delight in so many ways. For serious and responsible riders only.