Insta360 creates boldly innovative products that help people capture and share their lives. With a "Think bold" mindset, Insta360 is reimagining the limits of action cameras, 360 VR cameras and traditional photography solutions. Powered by AI, the brand's video editing software is revolutionizing the way creators make engaging content. Insta360 is dedicated to helping a new generation of athletes, creatives, adventure travelers and professionals bring their ideas to life.
Written by the business, not verified by us.Insta360 (store.insta360.com) has a 1.5 out of 5 rating on OK.one, based on 27 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 16 of them were added in the last 12 months. Last updated 2026-10-24.
My WiFi internet connection shows upload speed of 650Mbs. My Camera is uploading to the Insta Cloud, on that WiFi, but it is only managing to upload at speeds between 8 and 14 Mbs. Why? But is gets worse. The software is some of the worst software I've ever seen. It is riddled with so many bugs it is unusable
This was initially a 1-star review as, for all practical purposes, their store charged $500 but never sent a confirmation email, never sent a shipping email, and customer support was unresponsive. When I did finally get an email back, it was to request details I was never given as they were already told, and the situation seemed stuck. Fast-forward to a few days later after my credit card company initiated a dispute and the original order magically appears in my email along with a shipping confirmation. That tells me that the record did exist in some form, it had just gotten "lost" somehow. The camera did arrive as advertised, it's amazing, I cancelled the dispute, and this company is reputable. I'm not sure how this happened but it is something to be mindful of, especially during periods of heavy shipping like the holidays.
What a bunch of jokers! The return policy? Non existent. If you want to return anything send it back at your own expense to HONG KONG!!! Yes - there products are excellent but as for any kind of customer support …. Forget it!!
Absolutely shocking customer experience they will only provide a refund if u ship the product return to china at your own cost. I’ll never buy another product again.
Bought the motorcycle kit with Xmas offer plus lenses,battery and SD card. Yesterday the package arrived undamaged and closed. When opening it I only found the fixation for the bike, the SD and lenses. No camera nor battery. More than 500€ for the bin. As it is a Xmas gift went to the local shop and bought the same Insta360 X3 locally. Never buy at their online shop if you don't want to loose your money, be very careful out there
Insta360 Helped immediately when my original order did not arrive. Couldn't be happier and relieved when it finally did. Thank you & great product.
Worst customer service ever. I ordered new insta 360 x3, right after i made my payment i realized that i ordered the wrong bundle. i kindly reach out to their customer support , and asked to make that little change on my recent order before they dispatch.. They said they will back to me right away, they did not. I have been trying to reach out the company via email -and also i called their call center last 3 days so many times. But there is no single person who can help me out for my order. Customer representative told me that she is the only one in the office, and told me that it would take at least 1 more day to reach her colleague who might help me out. I asked her to talk to her manager, she said thats not possible.. Again beware from that company if customer service is important to you.
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