StorQuest Self Storage

Beware of massive price hikes

Beware of massive price hikes. They increased my rent by 60% after only 4 months!!! $118 to $189, that is insane. Find someplace else for your storage needs.

Total Rip Office

They will raise the price to the maximum they can as often as they can. BEWARE!

La peor experiencia que puedas rentar

La peor experiencia que puedas rentar Ellos te robarán te suplirán cobros y se quedarán con tus cosas

Horrible storage unit

Horrible storage unit. Filthy .manager a nosey piece of crap. Lazy . Just goes on computer watching videos. She's so scared to work on her own they hired someone to babysit her all day while she is there . She does work. They have restrooms there ,but they'll tell you they are out of order if they don't like you . We were there for 5 years but the manager decided she didnt like my son and started picking on everything we did . We finally left and are very happy somewhere else, Where they leave you alone and they are always busy doing something . Sara doesn't know how to be a real manager. No people skills at all.She needs a little training . Not a good place to store your things . It's had a lot of break ins there. I've seen so many people move.because of Sara and the burglaries.

Great place to store your treasures

Storquest had a great introductory fee and they were very accommodating in helping me get moved in. The front desk team is great. The facilities are clean and secure. Stored my things there for over a year. Move out was seamless and easy. Good price, easy location, easy in and out, clean facilities, pay online.

Great customer service and storage facility

Sometimes you never know what you get from storage facilities and prices are all over the place. I had been with this location for several years and find it to be one few places that feels like home. That is because of the exceptional customer service and communication. I have dealt with some amazing managers here and Gilbert, who has been here for the last 4 months, truly cares about your stuff as if it was his own. We had a tight situation where we needed to move and sure enough, he made it happen and went above and beyond. I hope management sees what a great asset he is to the company and I can tell you that if you want a personal touch to an often cold and impersonal situation like storage, come to this location. Plenty of L carts, spotless facility. I am sorry that I had to move but trust me when I tell you that if I need a small or large unit, this would be my location again!

Very nice facility.

Five stars for Frank, 1 star price increase

Five stars for the staff that signed me up. He was helpful and knowledgeable and efficient. The property is organized really well for access. The one concern I have is that the price goes way up three months after you commit to contract. The introductory price was just a little bit lower than other properties so it looked like it was gonna be a better price long-term and then suddenly it goes up in price after you’ve committed. They say that you have a promo But that was never clear in the beginning. The price went up enough that I could’ve actually rented a larger sized apartment for the same price which would have been a lot more convenient. However, I thought I was saving money with their initial lower price.

Verbally Abusive Manager.

Unfortunately a negative review that I wish had not gone that way. I like other users have encountered verbal abuse from the property manager after attempting to pay what was due before auction. Each time I attempted to make payments, i have encountered road blocks stopping me. If you value any of your stuff, I suggest not using this company, or at least this location.

I what made it great for me was having…

I what made it great for me was having a place that I could safely leave my belongings and not worry about them. Customer service was among the best. Hopefully I will not need storage again, but if I do; I will come running❤️🌹🌹🌹💯

Price fluctuations and hard to reach…

Price fluctuations and hard to reach staff. We had a unit for 1 year and when we went to take everything out 75% of our thing were covered in a deep dirt coating. Apparently where the roof joins the walls had a large gap in several places and when sandstorms and strong winds hit the valley our things got covered. I suggest using sheets, plastic, whatever to cover your belongings. We had to clean off every piece of furniture, tvs, etc before loading it into the Uhual.

RENTAL INCREASE

This company has increased its rent three times in less than a year, which feels excessive and unreasonable. There have been no improvements or upgrades made to the storage cubicle that would justify these repeated increases. As a customer, it’s frustrating to pay more without seeing any added value or benefit. I would recommend that the company reconsider its pricing practices and provide clearer justification for such frequent rate hikes.

Raising prices significantly

I have downgraded my initial review to…

I have downgraded my initial review to 1 star. When I originally rented a storage unit, I was advised to use a combination lockbox to retain a key for the lock I had to purchase from the facility because I had employees that needed to access equipment. I also had to purchase their Insurance Policy at an additional fee per month. During my rental time, I had called law enforcement and notified the property management of people in their cars, loitering in the properties parking lot, consuming drugs in their cars, back seats piled high with unopened amazon boxes and not a single amazon vest in sight. Low and behold, a few months later, my lock box was picked open and they used my key to enter the storage unit and relieve me of $8300 worth of equipment. When I filed the claim, the insurance company, who I was told was going to help us (by the staff of Storquest), denied my claim because there was no indications of a forced entry. The staff also told me they would work to cooperate with the insurance company. I was also told that I would be provided with answers (based on them viewing the video footage) of when the event happened so I could file a police report. I had to constantly chase them down to get answers. And then after I shared the denial from the insurance company with the staff again, I was told I would get a reply before the end of the day, that was a week ago. I am out $8300 worth of equipment, and both the insurance company and Storquest cannot distance themselves from this fast enough. Stay far away from this company. They will have more break-ins and you could be next.

The phone support and office staff were happy and helpful

The phone support answered all my questions about accessing the unit my husband had rented a several years ago. When we came to clear it out, the office staff were happy and helpful, jumped right up to inspect it after we swept it clean and then printed out a receipt for closing out our rental. Highly recommend this location and the staff.

StorQuest Self Storage after 4 months…

StorQuest Self Storage after 4 months raised the rent 32.3 %, then changed their storage access hours from 6:00 AM to 9:00 PM which was convenient to me because I work, to a very inconvenient 9:00 AM to 6:00 PM without notice or compensation, then after 8 months raised it 25.2%. It's not worth the time and energy to move in only to now move out which I am currently doing.

Regular price increases have resulted…

Regular price increases have resulted in me looking for alternative storage options. Facilities with initial technical difficulties (elevators not working, lights not turning on, etc) although in recent months, no marked complaints other than regular rising costs

Great service

Review experience??????

What experience are you asking for a review on? Entering the building? Speaking with staff? Ease of movement in the facility? Cleanliness of the facility? What?

Beware - Bait and Switch Pricing

While the facilities are nice, and the staff is friendly and helpful, the Company's price hikes are absurd. I just hit the 1-year mark on the 2 units I rent, and the price has increased by almost 3x (283%), with my initial monthly base rent total increasing from $115/mo to $325/mo. The biggest increase occured in my 4th month, with consistent increases every few months thereafter. Moving your stuff is difficult, and it appears the strategy is to get you fully moved-in and then hike your rates.