The representative
The representative, Franco, quickly resolved the issue with my account credits
About Storyblocks
Data updated- Website
- storyblocks.com
- Category
- Hobbies & Crafts
- Location
- United States · Arlington
- Status
- Unclaimed
- Last 12 months
- 90 reviews
- Replies to negative
- 50% (4/8)
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Is Storyblocks legit?
Storyblocks (storyblocks.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 90 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Franco - super helpful!
Franco was super helpful and knowledgeable and I appreciate the lengths he went to, to keep me as a customer.
While signing into Storyblocks
While signing into Storyblocks, I had accidentally signed up for a year subscription when I was just wanting a monthly subscription, I emailed them close to the end of the business day, and they had prompt attention to this matter and I had the proper funds back in my account before 7:30am the next morning. I just want to share how grateful and how easy it was to work with their staff. Not to mention how much I enjoy their product. Great video, great audio, and I haven't even tried out their AI tools yet!! Thank you again storyblocks!!!
Franco is an absolute angel! Incredible customer service.
Franco is an absolute angel! Incredible customer service. I honestly cannot thank Franco enough for his help! He went above and beyond for me, showing genuine empathy and understanding my situation perfectly right from the start. It’s so rare to cross paths with someone this kind, helpful, and attentive in customer support. Franco, you literally saved my day (and my bank account)! I hope you get a massive raise, work less, and earn way more because you truly deserve all the best in the world. May all the kindness you showed me come right back to you tenfold! Storyblocks is insanely lucky to have Franco on their team. Hands down the best support experience I’ve ever had! 🌟🌟🌟🌟🌟
purchased the wrong package and was…
purchased the wrong package and was able to get a refund as soon as they open on monday.
So helpful and prompt
So helpful and prompt! I started with the chat bot which quickly answered my question and told me how to connect with a real human to complete my request. Then a real human, Franco, followed up with me right away and addressed my concern immediately.
They don't pay me for months for my…
They don't pay me for months for my videos, and they don't answer my emails, are they broke or something?
Understood My Inquiry and Promptly gave me Options
Franco understood my situation a clearly explained how I could combine my plans into 1 unlimited plan. He was very helpful in dealing with my inquiry promptly. Thank you Franco.
Great support
Great support on the refund due to network problem
I'm glad they were able to help me with…
I'm glad they were able to help me with a recent charge that occurred, and that they issue refunds if you have not used their service from time of billing. I've had to reduce my expenses due to poor life choices, and this was a huge blessing that they were able to assist me with. -=80) Customer service was great. We got a great solution. It's a good site, I just haven't used it cause I haven't been doing anything.
Very fast and convenient service
Very fast and convenient service. I had an issue with my subscription because I chose the wrong plan, and they solved it within one day without any problems. The team was very kind and helpful. Everything was perfect.
Franco was really responsive and…
Franco was really responsive and helpful with my requests. He really made sure using their Small Business License was really seamless.
Simply THE BEST!
I have practically a decade using Storyblocks’ services, and I can say from experience that they are the best. They maintain their humanity and respond efficiently to any request made. A thousand percent recommended.
Downgraded mid subscription
I understand that company platforms change, but to change me mid subscription from an audio/video feature down to audio only?? Yeah, not cool. Really sad as I had been with you for almost 8 years. Should have let me keep my features until my subscription ran out at least. Not good to burn bridges in the midst of AI on the rise.
Avoid
Avoid! Fraud. Emailed to cancel subscription. Email was ignored and took money out of my account. Unable to delete your details yourself. STAY AWAY!
Reply from Storyblocks2026-05-20
Hi Gregory, We replied to your email approximately two hours ago, but we have not yet received a response from you. Our records show that multiple pieces of content were downloaded from our library after your membership purchase. Since your membership payment was applied toward licensing content downloaded during the active membership period, the subscription is no longer eligible for a refund. We’d also like to clarify that we did not receive a refund request from you, only a cancellation request, which was processed and confirmed via email. We did respond to your message, but we have not received any follow-up from you since then. Please check your inbox for our email from Storyblocks so we can continue assisting you and resolve your case appropriately. Thank you, Storyblocks
I accidentally payed for a plan I did…
I accidentally payed for a plan I did not intend to. I wrote an email but I thought that the chances of getting a refund would be low. I was wrong. I got an email back in about 1h or so, precise and straightforward, telling me it was no problem and got the refund back immediately, hassle free. And the person on the other side was very nice and understanding. I real human conversation among all there AI costumer services we get nowadays. Made me trust storyblocks much more than before
The customer service was phenomenal
The customer service was phenomenal! I appreciate Franco helping me find a solution to my problem. 10/10 would work with the Storyblock team again.
Franco handled my inquiry extremely fast
Be careful before subscribing
Be careful before subscribing. If the platform is not fully compatible with your device or needs, you may end up paying for a service you cannot properly use.dont lose your money
What a wonderful company
What a wonderful company. The service is excellent, and I could never have created my podcasts without the help of their library. They are great collaborators in a quiet creative partnership.