Great Customer Service
Great Customer Service. Quality of media was good, just not enough for what we need. But outside of our industry there were thousands of options !!! Give it a try
About Storyblocks
Data updated- Website
- storyblocks.com
- Category
- Hobbies & Crafts
- Location
- United States · Arlington
- Status
- Unclaimed
- Last 12 months
- 90 reviews
- Replies to negative
- 50% (4/8)
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Is Storyblocks legit?
Storyblocks (storyblocks.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 90 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I had an issue with my membership…
I had an issue with my membership cancellation,sent a message to the support team and Franco was incredibly helpful. He responded quickly, resolved everything efficiently, and processed the refund without any hassle. The whole experience was smooth and reassuring. Really appreciate the prompt and professional support — thank you, Franco!
Beware of annual payments
We had purchased an annual account, which was blocked because it was being used by only one person on my team, but not me, and that person was using it exclusively from their home. It was a bit of a hassle to get the account reactivated. I understand that they have some internal policy against sharing accounts, but that wasn't the case here; it wasn't shared. It was always used by only one person in the same location, but I purchased it because I was the company director. Personally, I'll go back to paying monthly because I've lost confidence in the annual plan. I recommend Storybook because it has excellent content, truly exceptional, but I would be cautious with annual accounts.
Storyblocks is great
Storyblocks is a solid platform, and the support team is incredibly fast, friendly, and respectful. They took care of my request right away, and I felt very well supported throughout the process!
Great services for independent filmmakers
Very happy with my experience with Storyblocks. I was able to find some stock footage for a small moment in my short film, and the whole process is so easy. The website is user friendly, and the customer service is excellent!
I had a complicated issue with my…Headline: Fantastic Service - Franco turned a mistake into a loyal customer experience!
I had a complicated issue with my subscription selection, and Franco was the agent who assisted me. I was impressed by his ability to balance company policy with genuine customer care. He was extremely patient in explaining the options and found a professional way to resolve my billing discrepancy that left me feeling valued as a creator. It is because of this level of high-quality support that I will continue to use Storyblocks for my future projects.Franco is professional, efficient, and clearly dedicated to positive customer outcomes. Highly recommended!
Story blocks has always been great all…
Story blocks has always been great all around. Content and customer service.
Despite the pricing page is confusing…
Despite the pricing page is confusing (it says amount per month in bold but "billed annualy" in fine print) the support was able to switch me to monthly plan (with higher price of course) and succesfully returned the money. So I got what I wanted and I like this experience. Because it seems that this company cares about their clients.
Franco and Tifara both assisted me in…
Franco and Tifara both assisted me in renewing my subscription at Storyblocks after the website had refused.
They have always been great
They have always been great. The stock footage is good and the customer service is solid and responsive. I recommend highly.
Storyblocks is my go-to for stock footage…
Storyblocks is my go-to for stock footage and music source. The customer support is fantastic. Fast replies and very helpful when I ran into issues.
Great Response!
Franco’s quick response and ease with getting my refund started were fantastic. I wish dealing with other companies was this easy. ( I don’t usually do surveys but feel that people usually comment to complain and not to praise)
Thanks Franco!
Very prompt and helpful support by Franco!
Great Product AND Great Customer Service!
Storyblocks has offered a great product for years, but I've rarely needed to reach out for customer support. I did today, and their speed, friendliness and helpfulness exceeded my most optimistic expectations. Seriously impressive, and on Black Friday, too -- a day I would have assumed they were all home, sleeping off Thanksgiving Food Coma. Thanks for being consistently excellent, Storyblocks team. Shout out to the ultra helpful Franco!
Refund help
Franco from customer service did an excellent job of quickly getting my issue sorted.
Customer Service is Quick and Friendly
Customer support is very quick and helpful. I sent an email regarding my account. It was answered by Franco in less than a days time. He answered my questions and assisted with an upgrade on my account. Also, I have had Storyblocks for a couple of years and I find it is a great platform where I always find what I need for my projects. I highly recommend this company.
Good Service and content
Storyblocks have a good collection of content. We used it for our business. It helped us a lot.
Super prompt and friendly response
Super prompt and friendly response! Thank you!!!
This was my first time using…
This was my first time using storyblocks, but I can definitely tell you that I’m so happy I decided to go with this company. Franco was absolutely amazing and he helped me with every question I had. Their stock of photos, audio, etc are very professional. I HIGHLY recommend them!
Very nice and fast
Very nice and fast! Thank you!