Storyblocks (storyblocks.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 90 of them were added in the last 12 months. Last updated 2026-08-10.
I accidentally paid for a full year - but Franco helped me out and fixed my payment to reflect only 1 month, as intended! Thank you Franco! Otherwise the videos are great! I intend on only using them from here on out.
I had a billing issue and Franco immediately responded to my email with a solution with no hassle or runaround. It's really great to know that quality customer service still exists.
Amazing customer service. The best service I have had from any subscription based service I use in a very long time. A+ Rating!!!!
Wanted to pay for a one month subscription, but accidentally got the annual subscription instead. I contacted support and they helped me change it to the one month subscription and returned me the rest of the money.
Best customer service I've had this year!
I decided to cancel my annual Storyblocks plan for personal reasons and the support team handled everything perfectly. They refunded me immediately. It’s rare to experience such honest and considerate service these days. Thank you for making the process so easy!
Used for s month, found some useful assets. Got a refund without a problem when I forgot to cancel once I didn’t needed. Pretty good if you ask me
Franco is the kind of customer support person you want to encounter. He understood my issue and worked on a solution with me. That's the kind of thing that will keep me coming back to StoryBlocks.
Main song is sad No love me
Youtube gave me a copyright claim that was false so I reached out asap to story blocks. Franco was able to deal with the issue asap and it wasn't long before youtube removed the copyright claim. It's great to know that Storyblocks is set up to deal with issues when they come up making it easier for the user. Great service!
The team was very reasonable in granting my refund
Great customer service! Franco helped me out with an accidental purchase and cleared it up right away.
Very responsive staff! Good team that helped me address my issues
I loved StoryBlocks when I was making multiple videos for graduate school and my job as a teacher. I deeply appreciate my most recent interaction with Franco, though, when I needed to cancel the subscription. He helped me with the process with dignity and positivity. I’ll continue to highly recommend your service!
I started a monthly trial and was mistakenly charged for annual. Franco jumped in as soon as they were back in office and took the time to help and get it fixed and a refund for the additional amount. I'd highly recommend their customer service but also their product. A lot of great content packed into the subscription.
I have found the resources that Storyblocks has to offer right in the wheelhouse of what I need. I've been with them for around 8-10 years and have found their pricing reasonable, especially considering the fact they are actively growing and improving their library with useful and quality additions. Their support department is small (you have to be patient) but the return on the other side is worth it.
When I notice a billing error, I email the support team on a Friday after business hours. By the following Monday, before lunch, Franco had corrected their error. Thanks, Franco, good job. Phil E. Customer since 2016
I paid to use their plan. After I tried to cancel as I did not need to use it after the first month. Their page returned an error and hence I email them about this issue asking for a cancellation. As part of their policy they say you can keep using it until the end of the period you have paid. It’s a lie. They cancel my subscription and remove my access despite having paid an entire month and only using it for 3 days. They customer service doesnt reply via chat or email. Unacceptable behavior and horrible service.
Hi there, Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand how frustrating this must have been — especially when you were trying to cancel and encountered an error. We did experience a technical issue around that time, which unfortunately may have affected your cancellation request and access. I want to sincerely apologize for the inconvenience and confusion this caused. The bug has since been identified and resolved to prevent it from happening again in the future. Regarding your subscription and access: you are absolutely right — our policy is to provide access for the full duration of the paid period, even after cancellation. If your access was removed early, that was certainly not the intended experience, and we want to make this right. Please allow us to review your account details so we can correct this for you. If you're open to it, I’d be happy to extend your access or arrange a refund for the unused time — whichever you’d prefer. Again, I’m very sorry for the trouble, and I appreciate you bringing this to our attention. We're here to help, and we value your feedback as it helps us improve. Sincerely, Storyblocks.
We signed up with Storyblocks under an individual license, which they advertise as covering commercial use. Shortly after, we began receiving emails claiming we were “not compliant” because we are associated with a company—even though the license option they provide is literally for individuals. When we reached out, Storyblocks essentially said the individual license is “really intended for freelancers” and pressured us to upgrade to a business account ($10K/year) or have a legal risk for our brand/company. It feels like the “individual license” is a marketing tactic to bring people in, only for them to use compliance scare tactics to push costly business upgrades. As a small company that only dabbles in social media and video ads, we initially thought Storyblocks would be a great fit. Instead, we’ve been left feeling misled and pressured. Their tactics come across as unprincipled and not customer-friendly, so we’ve decided to terminate our usage and find a more transparent alternative.
Hi there! Thank you for sharing your experience, and I’m really sorry to hear that the licensing situation has caused frustration. I completely understand how this could feel confusing and disappointing—especially when your intent was to use the service appropriately and in good faith. To clarify, our Individual License is intended for use by independent creators, such as freelancers or sole proprietors, and does not cover content created on behalf of a company or organization. While it does allow for commercial use, it is not applicable to business-related projects, regardless of company size or content volume. In such cases, a Business License is required to ensure proper legal coverage. We understand how this distinction may not have been immediately clear, and we appreciate your feedback. Please note that our full license terms are available for review on our website prior to completing any purchase, and we encourage all users to consult them to ensure the selected license aligns with their intended use. We regret that your experience did not meet expectations and respect your decision to move on. Should you need any further assistance, we remain at your disposal. Best regards, Storyblocks
100 reviews matching