Stunahome.com is a dependable online destination for your footwear needs, with trending unique designs and affordable prices.
Written by the business, not verified by us.
Is Stunahome legit?
Stunahome (stunahome.com) has a 2.1 out of 5 rating on OK.one, based on 315 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 63% of reviews are 1 star, a relatively high share; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Refund, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently complained about extremely poor product quality, incorrect sizing, and orders arriving late or not matching the online descriptions at all. Many people also struggled with unhelpful customer support, missing tracking information, and frustrating refund processes involving repeated partial offers or unreasonable return conditions.
The minority of people were satisfied with their purchases, noting that the items arrived in good condition and provided decent comfort for everyday use. Some reviewers even mentioned receiving prompt resolutions and full refunds after reaching out to customer support regarding their specific orders.
Auto-generated from all reviews of this business. For reference only.
They eventually replied to ky e-mail on here & via email. I replied again. Guess what.... no reply again after sending again & again.
Reply from Stunahome2025-11-07
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
The slippers have no arch support at described. They are not worth £5 let alone the £35 I paid for them. They asked for photos which have been sent 3 times but still no reply. Absolute shambles of a company. Avoid at all costs.
Reply from Stunahome2025-10-31
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I wish I had read the reviews before purchasing from this company. They are awful...avoid at all cost! I made a purchase which when it eventually arrived, did not fit and of significantly poor quality. I have had three offers now of partial refund and keep the product which I cannot use, despite stating I want to return for full refund. I will report to trading standards and consumer rights act 2015 as a company like this should not be allowed to trade.
Reply from Stunahome2025-10-31
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
wish I had read the reviews before purchasing from this company. They are awful...avoid at all cost! I made a purchase which when it eventually arrived, did not fit and of significantly poor quality. I have had three offers now of partial refund and keep the product which I cannot use, despite stating I want to return for full refund. I will report to trading standards and consumer rights act 2015 as a company like this should not be allowed to trade.
Reply from Stunahome2025-10-31
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Sent shoe that wasn’t as described was supposed to be steel toe and they are not won’t reply to any emails to return
Now emailing for a refund no reply shoes have been sent back and are showing as delivered
10 th November still no refund not responding to any emails
Still no refund shoes were received in there warehouse 30 th October stil no refund received
Still no refund absolutely disgusting customer service same respond to every review email us and we will solve it they don’t solve anything shows sent back 2 weeks ago still no refund
Reply from Stunahome2025-10-31
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Ordered some slippers but wished I had checked Trustpilot first. Do not buy from this company. Their customer reviews must be fake. On placing my order and paying by credit card I received a confirmation email mostly written in Chinese. Then 3 days later they sent a message telling me the slippers were out of stock and asking me if I would like to choose another style. I have requested that the order is cancelled and now await a refund which I don’t have any confidence in being processed.
Reply from Stunahome2025-10-28
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I’ve given 1 star as you can’t get lower! Trainers are cheap plastic and poor quality. A total waste of money and wouldn’t use or buy from them again. Sending them back to China would be very costly. They are sitting very nicely in the wheelie bin. They are a cheap imitation of Solomon trainers. DONT WASTE YOUR MONEY
They have been totally squashed in transit as sent in a plain thin plastic grey bag. Thank you for your cut and pasted reply that you send to all who complain. I don’t have the time to get embroiled in your ridiculous attempt to give people a 40% refund as that is your intention. The company should be stopped from selling in the uk as it’s clearly a money making scam to cheat hardworking people out of hard earned money. I see you haven’t addressed the fact that they are Solomon imitations in the reply. Trading standards need to be made aware of your activity.
Reply from Stunahome2025-10-28
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Do no touch this company. When shoes don't fit or poor quality they only give 20% refund. Cheap rubbish from China. Will never ever buy from them again. They are not a reputable company. Wish I'd read the reviews first.
Reply from Stunahome2025-10-28
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
DO NOT USE... SCAM SCAM SCAM. it's really sad as they advertise Orthopedic shoes so their target clients are in need of comfort wear. Wrong size cheap shoe sent, offered 20% discount.. why when I can't wear the shoes! They finally after many emails and my insistence sent another pair that are at least 2 sizes too small (no size on shoe so hard to know), feel like cardboard, very poor quality. They refuse to start returns process and have now removed the promise of this which is standard from the bottom of the emails. 29 August this started, all I wanted was a decent pair of comfortable winter shoes, overall spent £38 and a lot of time. I don't normally write reviews but these shoes are only fit for the bin. Only wish I had money to burn
Reply from Stunahome2025-10-21
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Shoes are not orthopaedic they are cheap crap from China. Fell apart within weeks then they won't refund you. Do not buy from this company it's a scam.
Reply from Stunahome2025-10-21
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
DO NOT USE THIS COMPANY......The boots I got sent are nothing like on the website. They are cheap and nasty plastic and not genuine leather as stated. They are definitely not orthopedic as the description says I think these would damage your feet.
They look totally different from pics on listing, they don't have the logo on the sides of the boots. They are unwearable!!
I contacted the company and said I wanted a full refund, they offered 20% I said no way so they offered 40% I still wanted 100%. They went to 80% but only if I post boots back using my own money I said No ill escalate to PayPal which I did......5 minutes later I have a full refund and I don't need to send back.
USE PAYPAL FOLKS.......If you order from this joke of a company.
Reply from Stunahome2025-10-21
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Avoid this company at all costs they are scammers. Products received not as pictured on site , way too small and poor quality. My expierience is the same as the other reviews email after email offering you less than a full refund. I will not mess around with fraudsters will report to trading standards action fraud and my bank.No you have not given me details of the return address nor have I received my refund despite receiving an email saying the refund is being processed. My bank have been instructed to raise a fraud incident
Reply from Stunahome2025-10-21
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
They are very bad they don't even let you have a full refund on shoes that don't fit they just offer 20% or 40% PERCENT off shoes that don't even fit me don't bother ordering from them
Reply from Stunahome2025-10-15
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
I’ve ordered orthopedic leather shoes size 5.5. After 3 weeks I received the shoes significantly smaller size than expected. No genuine leather either. Absolute rubbish! Waste of money
Reply from Stunahome2025-10-15
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Ordered a pair of shoes and made sure they were the right size. Took four weeks for delivery. Shoes were at least two sizes too small and way too narrow. Jumped through the hoops of taking photos of unworn shoes but company would not forward returns label. Instead offered a 10% refund and told me to keep the unworn shoes. I declined and asked for a refund and return label. Company again offered a 20%refund and to keep the shoes. I agreed just to get the small refund and learn from my mistake.
Reply from Stunahome2025-10-08
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I ordered boots from this company, but they didn’t fit. According to their own website, I was entitled to a full refund if I returned them. I followed their process exactly — contacted them, provided photos, and asked for a return label.
Instead of sending me a return label (as their policy states), they repeatedly tried to pressure me into keeping the boots: first offering a 20% refund, then 40%, then 50%. They even suggested I “do a good deed” and give them away. When I continued to ask for a proper return, they told me the “final solution” was that I had to destroy the boots, send photos of the destruction, and only then would I receive a refund. They even claimed this was “environmentally unriendly" and I'm responsible for my own choices.
This is not what their website promises and felt like a scam. In the end, I had to contact my bank directly, explain what happened, and was issued a refund that way.
⚠️ Warning to others: Don’t fall for these tactics. If you have already bought something from them, go straight to your bank with the evidence. But best advice: do not buy from this company in the first place.
Reply from Stunahome2025-10-08
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Ordered slippers for relief of Plantar Fasciitis. These were size 11 UK (46 EU). What arrived was Extra Large size 12-13 UK, contradictingly with EU size 46.
Asked for refund as they were no good for me. Was instructed to provide picture, & bizarrely one showing me wearing them, however I did this showing where on the slipper my big toe ended...about an inch½ short of slipper end.
I was offerred a 20% refund, which I refused. Over a few days to & fro emails, I was given a final offer refund of 40%.
It was quite clear they had no intention of giving a full refund, so I reluctantly accepted it.
Reply from Stunahome2025-10-08
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I'm so glad I didn't spend lots on the boots I bought. I'm usually really hot on reading reviews on trust pilot but didn't this time. These boots are absolutely terrible! The company has completely mis sold them. The images are not even slightly misleading. They have used generic images and the boots are nothing like they look on the website. I guess you get what you pay for and if it seems too good to be true it probably is. Delivery was painfully slow. I guess many people don't send back as they don't want the cost of returns. Also it would take weeks. On that basis it's a scam company. They send out rubbish and don't have to refund much.
Reply from Stunahome2025-09-27
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Avoid this company!!
The order took a long time to arrive, I didnt realise they csme from China.
The trainers are not arch support like they advertise. They are cheap and in my opinion wont last long. One trainer even had a tiny bit missing from the sole
Ive requested a refund and to return, they have offered me 20% and suggested I donate them to charity!!!! Is that a joke!.
Please DO NOT USE THIS COMPANY.
Reply from Stunahome2025-09-27
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
KilgourMD
Wellaray Coffee Booster
Hacoo
K&F CONCEPT
Hoooyi
Footshop
Soak&Sleep
London Theatre Direct