Stunahome.com is a dependable online destination for your footwear needs, with trending unique designs and affordable prices.
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Is Stunahome legit?
Stunahome (stunahome.com) has a 2.1 out of 5 rating on OK.one, based on 315 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 63% of reviews are 1 star, a relatively high share; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Refund, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently complained about extremely poor product quality, incorrect sizing, and orders arriving late or not matching the online descriptions at all. Many people also struggled with unhelpful customer support, missing tracking information, and frustrating refund processes involving repeated partial offers or unreasonable return conditions.
The minority of people were satisfied with their purchases, noting that the items arrived in good condition and provided decent comfort for everyday use. Some reviewers even mentioned receiving prompt resolutions and full refunds after reaching out to customer support regarding their specific orders.
Auto-generated from all reviews of this business. For reference only.
UPDATE.
After numerous emails back and forth. I received a refund today but nit for the full amount. One of the emails I had from them stated they have numerous returns so had not yet received my returns because they don’t collect from the post office every day( very strange) I get an email most days still offering orthopaedic shoes and boots a a reduced price. How can the company still be trading. They are clearly not fit for purpose…..I ordered these boots as orthopaedic (due to foot issues) and before I saw the reviews. They arrived today from China. They are not orthopaedic. They are fashion boots and can be bought from a well known website for less than half the price. I actually have a pair of these already. This company are giving misleading descriptions of their items. Everyone be very aware this is a scam company.
Reply from Stunahome2025-09-27
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
I purchased a pair of shoes of this company they arrived after 3 weeks.
I wish they wouldn't of they are the worst quality I've ever seen in my life utter rubbish don't waste your time and money
Reply from Stunahome2025-09-27
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Do not buy from this company they are fraudulent in their Advertising claiming their shoes and sandals are genuine leather when they are not. Making false claims regarding their shoes. Impossible to get your full refund. Claiming free return when it is not. I purchased a pair of sandals for £29 found exact ones on Shein for £5.65. The only positive is they respond to
Your emails but you won’t get the results you want. I paid £79
For absolute rubbish that failed the description Act and can’t be worn.
Reply from Stunahome2025-09-19
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Incorrect shoes sizes.
i ordered 3 pairs of shoes and 1 pair of sandals the shoes were going to be for my daughters wedding next year from this company middle of July I received confirmation on 4 August to say part of order had been dispatched received 3 items 13 August fourth pair oos and i was refunded straight away, the other items were way to small even tho I went 2 sizes up for my original size i tried to get in touch with them to ask for a label to return them back to them twice i was told to take pictures of the shoes front/back/sides/soles so i could send them back and that is when the problems started they wouldn't send a label out they said to keep the shoes and give them to a charity or a family member (without a refund) when i emailed them back to say that none of the shoes were suitable they said to damage the shoes and send further photos to say they had been damaged in transit I wouldn't agree to it and said they would say the items didn't leave their warehouse like that so I still wouldn't get a refund surely it would be in their best interest to keep new customers happy so they return and also recomend to friends and family I mentioned this to them it fell on deaf ears i quoted retail law to them which they ignored, I have worked in retail for 24 years and we have always refunded to a customer when items were not suitable or fit for purpose with or without a receipt I also mentioned this to them and said I had never come across anything like this in all my retail life I was offered a partial refund but still told to keep the shoes as it would cause them a lot of inconvenience to send them back, I refused the partial refund and said it had caused myself inconvenience,and said i was going to take it further, I then got notification from them saying they would refund (not the full amount) even although I paid through PayPal and this was the the first time I had used this payment method I am still out of pocket by £20 paid £85 for these shoes and eventually got £65 back, I've never had a a problem with refunds until this company they really are a right shower of s.... I don't know how they are still trading my advice to all of yous out there read all the reviews on this company i wish i had and do not touch them with a barge pole from one very disappointed and dissatisfied customer
Reply from Stunahome2025-09-19
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
I should have read reviews here before ordering! I didn’t receive an email confirmation of order, and no tracking information for my order so it took PayPal only minutes to fully refund my purchase. I had used PayPal as my attempt to pay directly with my credit card failed, which maybe should have warned me that this was a suspect seller.
This may indicate this company is no longer in business, which given the other reviews here would be no surprise.
Reply from Stunahome2025-09-19
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I received the shoes, they arrived later than expected but that was ‘ok’.
Unfortunately that’s all I can say that is positive to date.
I ordered two sizes of shoe in the same style. There is no difference between the two sizes and neither fit.
I emailed customer service to request the return address, enclosing photos of the shoes as requested. It took a little while for them to respond but when they did they offered a 20% refund and suggested I keep both pairs of shoes.
I politely declined and the offer increased but I don’t want the shoes - they don’t fit! This has been going backwards and forwards since the 27/8 - I just want a full refund in return for the fully resale-able goods. It’s so frustrating!
Reply from Stunahome2025-09-19
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I don’t want the shoes I just want a refund….
This company keeps sending me emails at 01:30-0200 hours UK Time. The shoes are not as described, they are certainly not orthopedic as descriptions on the website. Absolute scam of a company. I have already written a review and still being messed about, telling me to keep the shoes at first offering 20% off then now offering 50% off. Shoes will not be worn due to poor quality, flat packed shoes leather damage/ fumes smelling and certainly not no where near of being orthopaedic.
Just send me the damn address for a full refund and stop sending emails giving discount. Do not order any shoes as they are no where near as pictures and shoes do not come in boxes quality of shoes poor. You would most probably have to carry an extra pair of shoes with you if you wear them as they will come apart. Very poor quality and very dramatic company. DO NOT BUY ANYTHING IF YOU DON’T WANT STRSS OF RETURNING. Absolute nightmare of a company and contact details are a joke
Reply from Stunahome2025-09-13
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
I only gave one star as zero is not an option. Do not buy from this company.I bought some"orthopedic " leather slippers. When they arrived they did not have any arch support and were made of horrible thin material with poor quality plastic soles. As per instructions I emailed to arrange a "free" return. First offer was 20% refund, then 40, 50 etc. After a number of emails I got an offer of a full refund only if I completely destroyed the shoes and sent photo. Obviously I wasn't going to do this for many reasons. Luckily I had purchased via PayPal so I contacted them and got a full refund. Do Not buy from this scammy company!
Reply from Stunahome2025-09-19
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Please do not purchase from this company as the quality is awful delivery takes weeks then the goods are not what you ordered.
Then they will not give you a refund but offer 14% off and you can keep the goods.
Eventually PayPal sorted a refund
Reply from Stunahome2025-09-13
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Sorry to say that what was delivered was not what I thought I had ordered. The shoe in the picture looked well made and solid, not the cheap tacky shoe that arrived
Won't buy again.
Thanks for the reply but you have had lots of bad reviews and lots of time to improve your goods but still you continue to send your customers rubbish goods. I don't believe you mean what you say
Reply from Stunahome2025-09-13
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
My shoes eventually arrived and the quality was very poor. Needless to say when dealing with a Far Eastern culture a series of increasing discounts was offered as no return was accepted, as if this changed the quality of the product! Avoid.
You may note below as this part is now an edit by me that they offer an address for a return, this is untrue. I threatened to report them to trading standards and I have retained an email from them saying that id I damaged the shoe and sent them a picture they would refund them! I replied that I would not engage in such activity as my rights would surely then be zero.
Reply from Stunahome2025-09-13
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
DO NOT BUY FROM THIS COMPANY SHOES ARE NOT AS DESCRIBED
DO NOT PURCHASE FROM THIS COMPANY. They are not describing their shoes honestly. They are saying they are genuine leather when they are not, they are claiming they are orthopaedic which I question. The shoes/sandals are cheap and poorly made, yet charging an average £30 a pair, not worth buying. DO NOT PURCHASE THEM.
you will be extremely disappointed, I purchased 3 pairs, only 1 is passable due to incorrect sizing and poor quality. THEY ADVERTISE THEM AS LEATHER, THEY ARE NOT. A REFUND WAS OFFERD IF I DAMAGE THE SHOES AND SHOW EVIDENCE. I reported this practice as unethical. They have now offered a 50% refund and I keep the shoes which are no good to me so will give to charity, either solution is unsatisfactory, unfortunately I didn’t read the reviews before ordering. I requested a refund. As for refunds they claim free return and free postage, that is not true either, they tell you straight to go to Royal Mail and you are responsible for postage, scam company,
Reply from Stunahome2025-09-09
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
To start with they contacted me to say they didn't have the shoe I ordered and showed me a alternative shoe.
I replied,with as long as the alternate shoe has the same benefits then it's OK.
I eventually received the shoes. I examined them and could see no evidence of arch support and the area where the heel strikes the ground is quite thin and I thought these are not going to last very long before they have worn through to the cushioning membrane. The sole area is also quite thin. The insole felt cushioned so I gave them a try with a couple mile walk. They're ok but definitely not worth £50 and I have recently after three years of use worn through trainers that did all the things stunahome claimed with their trainer but my old ones cost £20.
Reply from Stunahome2025-09-09
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Wish I could give 0 stars. What a bunch of crooks! Ordered leather slippers and received what I can only describe as rubbish made from what seems to be felt! There was some plastic too! Stay away for goodness sake. Another company that uses the photos from genuine companies and sells cheap rubbish that vaguely resembles the product. Disgusted.
Reply from Stunahome2025-09-09
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
What wrong!!! everything apart from ordering the shoes and paying for them. I have learnt a valuable lesson to check reviews before i order!! I got the shoes, tried them on as soon as i got them and knew immediately that they were not going to be suitable. So i contacted the company as instructed on their website. I requested a full refund and instead the company is negotiating a % of refund and i keep the shoes. And then another offer increasing the % of refund and I give the shoes to the charity! All I wanted is my refund and they take the shoes. And why does it take over 15 days to process a refund? I kept on the case and recorded all my correspondence and eventually got a refund for the shoes minus
Postage: £5.99
Postage and packaging: £1.23
WHY!!! charge twice for postage I do not know! I have warned my family and circle of friends not to order anything from this company...
Reply from Stunahome2025-09-09
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I was glad I did not read the negative reviews before purchasing. I am sorry for the customers who were unsatisfied; thankfully my experience was different. I received the sandals on Monday having placed my order the previous Thursday. The style matched the picture, and they fit me comfortably. The fastenings are adjustable as advertised. I could have done with slightly longer straps as I have wide feet, but that was not part of the description. I hope they will help to stop my bunion developing. Thank you.
Reply from Stunahome2025-09-02
Hello ,
Thank you for your positive feedback and support. Your affirmation is our driving force for progress, and we will continue to work hard to provide you with a better service experience. If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
I really should have read these reviews first. I usually do, but, I ordered two pairs of leather sandals. They looked so nice in the photos. They arrived, at last, and oh dear,
The quality is dreadful. Such thin leather. They look as if they would snap easily. They certainly do not look nearly as nice as the ones I thought that I had ordered. Definitely not worth half of what I paid for them .
Reply from Stunahome2025-09-02
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
What an absolute joke of a company. I bought 4 pairs of shoes and only received one pair of shoes. Contact centre is an absolute joke. The quality of shoes are not ortopedic as advertised. The sole of the pair of shoes I received are slippery foam and make of shoe stinks like parafin. Does not come in a box and when you contact customer services not reluctant to refund so avoid buying anything from this company as I do not recommend. I usually read reviews before I buy and did not read any reviews until after I ordered. Just wish I did read reviews before I purchased. Absolute nightmare of a company.
Update…..
In return to my complaint stating I do not want the goods I receive a crazy response. I have already stated not to offer me any products or tell me to keep items I will not use. Dear customer,
Glad to hear from you and sorry for the inconvenience.
As for the item you have received, we suggest that you keep it and we can offer you a 30% refund as compensation. You can still keep the product. This money can be directly refunded to your payment account.
Please reply and accept this proposal.
Best regards,
Jill
Customer Service Center
ALL I CAN SAY IS DO NOT BUY FROM THIS COMPANY
Reply from Stunahome2025-09-02
Dear Customer,
We sincerely apologize for your recent shopping experience.
Our customer service team will typically contact you within 24 hours (excluding holidays) to assist you in tracking the status of the remaining three pairs of shoes.
Should you require any assistance, please contact us at [email protected].
Once again, we apologize for the inconvenience caused. We will implement improvements based on your feedback.
Translated with DeepL.com (free version)
Bought 2 pairs, received 29/08/2025, totally below the quality for the price but sizing is tiny.
Keep offering me discounts for something I can't wwear.I can't get them on. And I sized up in case. Will never buy anything again from them.Placed on Aug 14,2025
Reply from Stunahome2025-09-02
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Very sad to say too many of us trust in anything that's advertised, assuming that Google recommends it.
I was angered for too long before writing my review. Probably should have done so earlier to avoid more people being scammed by this company. Its normal to buy, try on and return if you don't want or need the goods. Not so with this company.
The shoes bought were very poorly made, not fit for purpose. Looks completely different to advertised and the materials. The strange chemical smell of one of them gives you breathing problems.
The customer service is a joke they seem to think everyone is rich and wants to donate your hard earned money to them. Offering 20% then 40% refund. Do not accept that read the government's rules and laws on your statutory rights. act quickly. I got my full refund thank goodness.
I hope they improve in manufacturing and genuine advertisement.
Reply from Stunahome2025-09-02
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
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