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sunlu.com

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213 reviews

3.0213 reviews
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About sunlu.com

Data updated
Website
sunlu.com
Category
Business Services
Location
China
Status
Unclaimed
Last 12 months
43 reviews
Replies to negative
16% (17/104)
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About this business

Professional 3D Printing Filament&Resin Manufacturer.We focus on R&D, Production, and Sales of 3D Printing Supplies.

Written by the business, not verified by us.

Is sunlu.com legit?

sunlu.com (sunlu.com) has a 3.0 out of 5 rating on OK.one, based on 213 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 46% give 1 star; The business has replied to 16% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.

What reviewers say

AI generated

Most reviewers were unhappy with their experience overall. People frequently complain about the unresponsive customer service, noting that messages are completely ignored for weeks and support teams fail to assist with warranty claims. Buyers also experience severe problems with missing items, damaged packages, and orders failing to arrive within a reasonable timeframe. Some reviewers were happy with the product quality and fast shipping times. These consumers find the wide variety of 3D printing materials very reliable, praising the excellent color choices and smooth printing performances when purchases arrive correctly. A few people also mentioned that previous purchases went smoothly without any problems.

Auto-generated from all reviews of this business. For reference only.

What people say

Multiple shipments in the same order

I can't speak to the quality of their products as I havent had time to test them yet. I just want to let people know that if you order multiple different kinds of material from Sunlu, they send each type of material in separate shipments. So if your contry has a per shipment toll/tax it might be good to keep that in mind.

I ordered for almost $200 resin from…

I ordered for almost $200 resin from them. They managed to lose one part of the shipment and when requesting a replacement shipment or refund, there is absolutely no response whatsoever. I am now going through my credit card company and their internet fraud department to get my money back. I like the resin they sell, but will not do business with them ever again. ORDER #SL6960423

Good printer but very dangerous

I purchased the sunlu t3 honestly didn’t have high hopes but considering it outlasted my voxelab aquila and my anycubic mega zero I think its a decent printer for the price i will say do not leave it around kids its nearly taken my hand off multiple times if theres anything in its way it will not stop theres no safety features at all

Terrible customer service - Sunlu Filadryer

I purchased the Sunlu Filadryer S1 3D printing mate and it came with a card that has a QR code on which is meant to link to the instruction manual. However, because there is no safety certificate, I can't open the instructions. I have emailed Sunlu multiple times in an attempt to get a pdf copy or a different link and no one has bothered responding. I now have a $70+ plastic box that I can't use and am very frustrated at the lack of response and customer service!!

Awful company, terrible after sales

Awful company. Read all the genuine reviews to see how they screw orders up. They got mine badly wrong then after PayPal intervened they told me to post wrong order back to Hong Kong. Order allegedly came from uk warehouse. Now no matter how many times I have unsubscribed or emailed them telling them to stop, they continue to send me junk mail. Avoid this bunch of losers.

Month and half, still haven't shipped

Some of my orders have been shipped in batches, which is fine, but one order in particular I still haven't received three of the rolls. It has been over a month and a half since I placed the order. Rolls still aren't shipped.

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