Surety (suretyhome.com) has a 4.8 out of 5 rating on OK.one, based on 44 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-10.
They quickly and patiently answered ALL my questions. I am an old lady and my car play is a big leap forward. I couldn't get my system to arm Stay (my only choice bc of my BIG dog) and they were so patient with me until I got it!!!!
Thank you for the feedback! The Surety support forum, the best place on the internet for Alarm.com help, is open to everyone!
We first used Surety to add a home security system to new home in about 2018. We previously had professionally installed security in other homes, but with wireless tech, it is not hard to do oneself. We have the Surety hardware combined with Surety's recommended security monitoring service Alarm.com. The Alarm.com app (both Android and Apple) is excellent. Over the last 7 years we've had questions, and Surety always responds quickly, and even gives answers we forgot to ask. The prices are quite competitive, actually better than other companies that offer similar products. ALARM.COM has provided outstanding monitoring service as well. It's been a great combination. We wanted to update to newer technology, and while we did check other vendors, we saw we had no reason to change. One must feel comfortable installing the security system, but it is truly not difficult. And the staff at Surety are fast with a response answering every question. With the professional monitoring service, we also get a discount on homeowners insurance. Every so often someone in our neighbourhood has a security incident. With the yard and window signs, the cameras, and doorbell camera, i think anyone looking for an easy target realises our home isn't worthwhile. Be sure to get a system that has encryption in the sensors which further discourages would-be intruders. As a programmer and network engineer, i can be fairly picky about tech. Surety is outstanding in every way.
Thank you! We try hard and this kind of feedback mean a lot to us!
Surety offers so much more than any of the bigger national companies and other DIY friendly providers while still charging a reasonable monthly price. Customer support is always friendly and responsive and the people working at the company are actually knowledgeable about the systems they sell, but other systems that work with their service. Highly recommend them!
Thank you! We'll always do our best.
I got tired of Brinks constantly increasing my rate so I cancelled and switched to Surety. I am a DIY installer and already have equipment. I just had to purchase the Alarm.com SEM for my Honeywell Vista panel and was able to get it up and running in very little time. The whole process was smooth and the service with Alarm.com has been really pleasant. I like the ability to set my security words and zone names online, something which I couldn't do with Brinks. I have the cellular professional monitoring package which is offered for the great price of about $20/month which is much more reasonable compared to the $56 that I was paying with Brinks.
We're glad it went smoothly!
As a 10+ year veteran firefighter with my local Volunteer Fire Dept, my sincerest thanks goes out Surety Monitoring and the employees for their swift actions in notifying me of a fire alarm at my residence early this morning at approximately 05:12. I was unable to get home due to working on the ambulance the night prior/morning of the alarm. Not only was I not able to leave my post, nobody else was home except my elderly dog. Surety’s swift actions in notifying me, and subsequently our Fire Dept Dispatch once I could not initially be reached left me feeling extraordinarily confident in the professionalism and outstanding training within the Surety organization. I am left today with much gratitude to Surety, my Dispatchers, and the Engine crew….and no longer feeling like I need a splash of Bailey’s Irish Creme in my coffee.
We're very happy to hear it turned out for the best. Thank you for your service!
This company has an excellent service model, which really allows the customer (including me) to be well informed about best in class alarm.com products, related services, and integrations with other products and services. I have sent many questions and requests for changes to service settings, products, and related capabilities. It has allowed me I believe to make very informed decisions of how to proceed to protect my home and family, which is very reassuring and valuable. In all my interactions over mainly email support, I have come to see that this high level of service is consistent and very timely (usually within and hour on average of my questions), and it has honestly exceeded my expectations when I decided not to work with a contract based vendor like ADT because I believe the model Surety offers is a lot more empowering to the customer, when backed up by excellent customer service. The cost of the the products are also very competitive, very common to be less than anywhere else I could purchase from.
Thank you Charles! We agree that it's more empowering this way. It's why we exist and precisely what we want to deliver. Don't ever hesitate to reach out if you have a question or issue.
Their support team is second to none! Team ensures that every concern is answered and that you are successful with any and all equipment. Their pricing plans are some of the best. I am glad that I selected Surety for my system and central monitoring.
Thanks! We'll always do our best and we really appreciate your feedback!
Surety offers an exciting alternative to the traditional alarm company experience. As a person with technology and electronics experience, the ability to install a complete, integrated security system on my own was extremely compelling. (Especially since my previous company was delivering poor service, limited functionality and kept increasing the monthly price.) Surety allowed me to use professional grade equipment previously only accessible to security pros and get every bit of value out of the hardware I purchased. Their monitoring and support solution not only is very reasonable, but it comes with no long-term contract. The most impressive part of my journey is working with their support team. Support is provided via a support portal and offers both assistance from Surety's staff but also other system owners who have been through their own implementations. The result is a community of support that all comes together to help you not only get up and running, but truly fine tune your system to create a complete home automation and security solution. I was able to use their support portal without purchasing anything. This was great in getting information on the various hardware options, how to integrate them, installer manuals and other details. This included getting help in the proper design and way to implement the system... right down to how exactly to mount sensors, the attachment method, orientation, etc. No question is too small or silly and their team is just awesome, understanding and professional. I can't recommend Surety enough to anyone interesting in taking the DIY approach to home security. I suppose DIY for home security is not for everyone - but if you have the skills, the time, and are willing to be your own support tech; the benefits through Surety are definitely worth it.
Thanks Darren! Your feedback is greatly appreciated as is your knowledge and willingness to share it with others!
Surety is a reliable and relatively inexpensive security alarm monitoring company. We have had our house alarm monitored by them for over a year now. They send text alerts when there is power outage and let us informed of the status of our alarm system.
Thanks for the feedback! We'll do our best to make sure you can always count on us.
I wanted Alarm.com without the pain of having to work through call centers to get things done. With Surety I can make most of the changes I want instantly on their portal. When I do have questions, they’re fast to respond and often the answers already on their forum to begin with. I get the security of the traditional industry, but provided in the way you expect in 2025. I’d pay extra to stay with them, but when I compared different Alarm.com providers apples to apples, they have the best prices too. I’ve been with Surety for years and highly recommend their service.
Thanks! We're doing our best and will continue to do so. Please don't hesitate to reach out if you ever have an issue.
Theres a break-in in my house right now. They will hopefully deal with it 8:30am - 7:00pm ET Monday - Friday.
Hi Nalin, I'm very sorry about your bad experience. Our professional monitoring center is running 24/7, 7 days a week, 365 days a year. They're always available to handle your emergencies. It's only our technical support team that has business hours and even they have open hours 7 days a week. https://suretyhome.com/support/
Great price and great DIY security system with top level support.
Thanks for the kind words! It means a lot!
I now have 3 accounts with Surety for 3 different properties. Really enjoy everything about Surety - their equipment costs are reasonable and their monthly costs are competitive. I can use a single app to manage 3 locations. I also love how easy it is to install their alarm system yourself. Highly recommend to anyone who is a DIYer. Comparable alarm system companies wanted $1000s in equipment costs and double the monthly monitoring service fees. Can't beat Surety for their price!
Thank you! We try hard and really appreciate your support!!!
I have been a customer for 7+ years and through that time I have had changes in residences and upgrades to systems. Surety ALWAYS has the answers to my questions and I am up and running in no time. I couldn't recommend them more. (I was not paid or compensated in any way for this review.) I know it is hard sometimes to trust on-line companies and reviews. All I can say is Surety has protected my homes for seven years and has been there for all my needs.
Surety is an awesome home security company! They have no long term 3 year, $50/month contracts with no marked up, overpriced $200 alarm sensors like those other big-name companies. They also sell the door/motion sensors for around $20-35 that you can easily install yourself that are the same as those $200 sensors. Service is all month to month, but their help is outstanding. They showed me how I can sign up with service from them with an alarm.com account within minutes. I had all kinds of questions, that they answered to get me setup. So far, I am extremely impressed with them!
Thank you for the kind words! The way we see it, if we do a good job we don't need contracts.
Biggest pros: -Not locked into a long-term contract -Comically low prices and plans customized to your needs -Staff is knowledgeable and responds quickly -100% online communication -Not a scam to scrape for your data like most of the big names in DIY home security and automation
We have been customers for over 3 years. Great prices and honest. Technically excellent. I wish I had switched to them earlier.
Thank you!!! It means a lot to hear that!
I've had quite a bit of experience with security providers, and Surety is by far the best that I've encountered. They are the third monitoring service that we have used for our home, and we are customers for life! This is a DIY alarm service, which basically means that you install the system yourself. Do not be intimated by this. Installing a wireless security system is much easier than many think. If you run into any issues, the friendly and knowledgeable techs at Surety will guide y through step by step. Anytime you have a question or an issue, you'll get a very quick response. You also own your system and are not locked in by any contracts. They use Alarm.com which is the exact same platform that ADT, Brinks, and thousands of other providers use. To save money, I purchased all of my equipment on ebay. That brings me to another positive about Surety; you don't have to buy the equipment from them. If you do choose to buy equipment from them, they have an optional zero interest payment plan, spread out over 12 months. Now for the best part, plans range from only $6 to $29 dollars per month! We have the $29 package. This includes the monitoring (system has it's own cellular connection), home automation, and the security cameras. The home automation has too many features to list, but you can see a breakdown of each plan at their website, suretyhome Go with Surety!
Thank you! We're so glad you have had a good experience! We'll do our best to keep it up.
I had a system I liked, but a provider that I didn't. I found Surety online after looking for alternatives near the end of my contract, but I wasn't sure if I would need someone to physically help me with it, as my old company made everything seem really complicated. Since it was month to month service, I decided to give it a try, and I'm so glad that I did. They've made it easy, been there if I have questions, and I'm saving a ton, too. Last week I added a plug in smart module, and set up the on/off schedule I wanted for the light I plugged into it, and adjusted my call list without having to talk to anyone or let anyone into my house. It's a huge improvement to be able to make changes on my own when I want to make them. And again, I'm saving a ton, too. Wish I'd found them before I signed that 3 year contract!
Thank you for saying so! We appreciate it.
Our old system needed an update and wanted to do diy. Surety provided great customer service / support, and have a transparent, easy site to manage your account. Switched to Surety from a competitor and feel much better about our home security.
Thank you! We're happy to help and a nice review really means a lot to us.
44 reviews matching