SurveyMonkey (surveymonkey.com) has a 2.5 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 46% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
They are being used for refund scams. I got an email targeted at New Zealand Spark customer, of which I am not a customer, claiming I was due a NZD $219.49 reimbursement. Sorry but Trustpilot does not allow link as proof.
So, for one, one of my assignments is to make a survey. Why on earth is the pricing so much for a person who is just using this to submit an assignment to learn how to make surveys? At least offer the first one free and if they were to make more than you can add a subscription because you know the person will be making more surveys. Unbelievable. I get everywhere is money hungry, but this can help students who are learning for their first try.
This company is a scam. I'm looking to lodge a complaint with further legal action against them. There is no prompt to accept any auto renew, they make is near impossible to cancel and the only notice you get from them about the renewal is the receipt with the transaction to your credit card. These are all against ACCC regulations and pretty clear wide spread. This is a clear tactic to steal money in the most scummy way.
Auto-renewal of service with a much higher price, and sales reps claiming that cancelation is impossible at the date when invoice was sent
Crooks! After conning me into joining they now make it impossible to leave! They conned me into joining on my iPhone, now they make it impossible to delete my account on my iPhone! It is only possible to delete an account on a computer!!!! Unbelievable crooks! I don’t have a computer with me! They are simply holding me prisoner!! LET ME OUT OF HERE YOU CROOKS!!!
Poor onboarding and support response. Doesn’t match the price tag or the promise.
I used to be quite satisfied with SurveyMonkey back in 2020. During that time, I relied on the platform for small surveys in my teaching and even encouraged my students to use it for their own projects. Unfortunately, the platform has since become extremely expensive, and the high price is not justified by the level of service provided. What disappointed me most was that my account, including all stored data, was deleted without much prior notice. I consider this a highly questionable practice. To make matters worse, I continued to receive promotional emails, which I can not unsubscribe from because my account had already been deleted. These emails led me to believe that my account was still active. Overall, this does not leave a particularly trustworthy impression, and I can no longer recommend this platform.
Would give less than one star if possible. Using the program for schooling purposes and ended up spending over $3000 for incomplete data. Instructions were unclear and assistance is not readily available or provided. I requested support before using the tool and received none. I requested a meeting to ask my questions before using the tool and it was canceled. I used the tool because it was already written into a dissertation plan - which has taken me 2 years to complete. Now needing support, because responses were not replaced and a total number of participants is not available, I am not getting answers or able to reach someone. They want me to pay for a phone call but won't return an e-mail request (the only way the offer free contact). Basically, if you're not a Survey Monkey pro don't spend the money. If you aren't a large corporation they don't care about your project or what you have to spend. DO NOT RECOMMEND. Use competitors.
Tried completing survey about my visit to health centre using my default Firefox browser but my answers could not be selected (tick failed). So I switched to Google browser to complete successfully. There is a misspelling on "information" in the form.
We're paying for a $400 annual account. Want cross-tabs? Upgrade for $1,000. Want more than four AI answers? Upgrade for $1,000. Monthly -- no, not possible -- annual only. The software is VERY good, and the company is endlessly greedy.
This company is highly deceptive. I did the free version and sent out my survey to over 50 people (all of which I know). Over 30 of them confirmed for me that they responded to the survey. Unfortunately I was only able to access 6 of the surveys with the free version. But I get it. They are a business and need to make money. I have no need for ongoing access as this was a one time thing. However, I wanted the information from this one so I paid the 1 time monthly fee planning to cancel after the first month. The website showed I could only access 6 of the 30+ responses until I upgraded. I paid the $105 to access these. Once I did all it showed was the initial 6 responses. I know for a fact that there were more than that because I personally submitted a response to the survey that was not 1 of the 6. I contacted customer service. Started with a chatbot. Have now received emails from 4 different people all saying the same thing. They don't have any more than the 6 original responses and will not refund any of what I paid even thought their site said I had 30+ responses. Unfortunately I did not read the reviews before paying for the survey. It seems this is pretty normal for SurveyMonkey. Do not waste your money. They are highly unethical and dishonest.
Amazing Service when I needed it most! I accidentally changed the URL for a client's survey in the field. This URL and the related QR code had been distributed to thousands of people. And it was Saturday. I emailed support, and somehow they fixed it. This was not an enterprise account, and the error was absolutely on my end. I am so impressed by this fast response to what was the worst work mistake I have ever made. I will be a customer for life!
If you allow phishing scammers to continually use your website to send malicious emails, then in my opinion you are complicit - or at the very least, not doing your job well enough. At this point for me, any emails from member at surveymonkeyuser.com are now blocked and reported as spam. You literally cannot be trusted.
The ability to analyze the data has tremendously helped visualize our data in the pharmacy! It has really been amazing!
Avoid Survey Monkey! I wanted to try 1 month and turned off the auto pay. Somehow it was turned back on and they charged me an additional month. I will have to completely delete my account because I feel they will once again flip it to auto renew, There is a reason why people chose 1 month because it is much more expensive but it allows users to try 1 month to determine on their own if they want to continue. Avoid Avoid Avoid!
I set up a simple data log for hedgehog rescues - just a comparison of intakes from last year and this year. I got 5 results, and it said I could see 5 of 25 responses but needed to upgrade to see more than 5. It turned out I only had 5 responses. I paid £75 for a one month subscription I didn't need in order to see that I only had 5 responses. Lying. Thieving. I will never ever use or suggest or even fill one in, in my life again.
so far its great. Very easy to use and organizes responses as they come in
Subscription-base packages are phenomenal. Those investing in the Free package need to know their surveys are capped at 25 replies unless they upgrade to a purchased subscription.
Survey monkey has always been reliable and accurate. Never an issue for over 10 years with the company
I appreciate the ease of use regarding generating surveys. I also like that I am notified when surveys are completed as this makes it easy to include checking results in my daily workflow.
65 reviews matching