SurveyMonkey (surveymonkey.com) has a 2.5 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 46% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Love using the platform it is very intuitive and user friendly. Downloading reports is easy and the functionality is great. One thing that I wanted to do was add logos and I thought I could either the basic package but can’t .
Number of devices should have no limit on transferring. I work in a high school and any time our system is wiped clean, the next time I log in I have to identify the same computer all because SurveyMonkey does not recognize the same computer. Once I reach my quota, there will be a problem trying to contact someone to resolve the issue.
I really think SM should offer Captcha or equivalent without requiring purchase of Wufoo. It's a big limiting factor. Also, no matter what I do, my account doesn't remember my computer for more than a few weeks from what I can tell so I have to keep re-registering teh same computer every time I go back to start a new survey
The survey tool is easy to use and with the current tier, I am also able to add themes and use AI to help build them. We had some minor issues because we have two main users, and the Team at SurveyMonkey had a hard time finding notes showing where I was an approved contact to discuss account and billing issues. I had to resend the email from a prior year showing where I was giving approval.
Easy to set up surveys. What I find complicated is where do I find the results? How do I close a survey? I wish Survey Monkey used language for people like me - such as "Close your survey here" or "see your results here" - rather than having to click through a bunch of screens, etc. It's confusing and usually after each survey, I have to google how to do these things because Survey Monkey makes it difficult.
65 reviews matching