Not free and they don't tell you before you finish the survey.
They only tell you you need to pay after you waste the time on creating the survey.
About SurveyMonkey
Data updated- Website
- surveymonkey.com
- Category
- Electronics & Technology
- Location
- United States · San Mateo
- Status
- Unclaimed
- Last 12 months
- 65 reviews
- Replies to negative
- 0% (0/34)
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Is SurveyMonkey legit?
SurveyMonkey (surveymonkey.com) has a 2.5 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 46% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Absolute scam
Absolute scam! Needed to export surveys for an assignment. Asked if able to get a monthly subscription, took me directly to help page with link saying it could be done, and then say it is charged monthly rate. In small print it says charged annually and had $300 taken out. When sought help was given an AI bot response automatically when requested refund and then when eventually a human came through a 'copy & paste' job that can't refund because it was clear. Suck you in with free surveys and false link saying it can be done individually, avoid!!!
Beware of Survey monkey subscription risk
Beware! This company tries to sneakily sign you up for a recurring subscription initially “free” for Basic” service but you are then at risk of escalating to a premium service. Their cancellation system loops in an endless electronic dead end. I used to think this was a benign company with a useful tool but it appears to have changed into something else entirely - check the other reviews and be very careful what you click if you take one of these surveys. I will not be completing any more SurveyMonkey surveys in future.
Overpriced
The free option is now so limited as to be useless. But pricing is unclear and frankly, overpriced. I want to do a single survey for a charity, expecting a couple of hundred responses, but have to pay £19/month "billed annually" what does that mean? I suspect it means a full year is the minimum. £228. No thanks, there are plenty of options. Survey monkey is easy to use but too greedy.
Sneaky Auto-Renewal
Sneaky Auto-Renewal puts me at over $500 for one survey that was over a year ago. Customer service is wretched. The tools are functional, but there are better alternatives.
Had the app for about 2 months
Had the app for about 2 months, after doing around 5 very indepth surveys my total earnings was $2.50. I just did another 5 minute survey for .50. After finishing the survey, they told me I didn't answer honestly, which I did answer correctly, and they weren't going to pay me that whopping .50 cent. It's a scam just to get your data for free. Stay away, far away from this scam app!
This is a scam
This is a scam Did not sign up Cannot get out Avoid this scam
This app is a scam it use to be…
This app is a scam it use to be awesome. No surveys for 5 months.
Survey Monkey has really tanked
Update: Ian rang me up and was able to get the surprise pause survey running and walk through the issues with the other survey. Great guy. Made. a crappy situation better. Original: Survey Monkey has really tanked. Both of my surveys have been paused by the Audience team over the last few days. One was for bad qualification, and while trying to fix it, it was like pulling teeth. Im getting a single email from the Audience team a day, despite paying for 24/7 email support. Just now, my other survey was paused with 1) no email from the audience team and 2) justified as "high abandonment rate", despite 1 abandon. SM Audience is already insanely expensive and with this abysmal support, We're going to switch. We've been building our own surveys with Claude, so we'll either move to Prolific or Pollfish while we centralize survey creation on our end.
I’ve been actively using the…
I’ve been actively using the SurveyMonkey Rewards app and recently encountered a verification issue that prevents me from accessing my earned rewards. I’ve attempted the process multiple times, verified my details, and ensured my internet connection is stable, but the problem continues. I would appreciate your help in resolving this.
NO POINTS for your time spent!!
I have done so many surveys, some lasting as long as 30 minutes, only to finish and NOT rewarded any points. I'm told this is a 3rd party issue. Well, if you have them on your site, you should be responsible. BE AWARE, you may or may not receive one single point for your time used on so many of these surveys that SurveyMonkey put out on their site.
Verification on SurveyMonkey Rewards
I’ve been using the SurveyMonkey Rewards app, but currently the verification process is failing and preventing me from accessing my rewards. I’ve tried multiple times, ensured my details are correct, and even checked my internet connection, but the issue still persists. This is quite frustrating, especially after completing surveys and earning rewards. I kindly request that your team look into this issue urgently and fix the verification system. Clear guidance or support would also be appreciated for users facing this problem.
Urgent Appeal This issue needs urgent…
Urgent Appeal This issue needs urgent attention. The verification process on the SurveyMonkey Rewards app keeps failing, and I am unable to access my rewards. I’ve tried everything on my end. Please resolve this as soon as possible. And whenever they ask for zip code I put it it resolve to account blocked, please go back to your usual procedure
I am writing to report a persistent…
I am writing to report a persistent verification issue on the SurveyMonkey Rewards app. Despite multiple attempts and confirming that all my details are accurate, I am unable to complete verification and access my rewards. I would appreciate a prompt resolution and any guidance you can provide.
I’ve completed surveys and earned…
I’ve completed surveys and earned rewards, but now I can’t access them because the verification keeps failing. I’ve checked everything on my end multiple times. This is very frustrating, and I need this issue resolved urgently.
Urgent appeals , this issue needs urgent...
The verification proceI’ve been actively using the SurveyMonkey Rewards app and recently encountered a verification issue that prevents me from accessing my earned rewards. I’ve attempted the process multiple times, verified my details, and ensured my internet connection is stable, but the problem continues. I would appreciate your help in resolving this.
Urgent Appeal This issue needs urgent…
Urgent Appeal This issue needs urgent attention. The verification process on the SurveyMonkey Rewards app keeps failing, and I am unable to access my rewards. I’ve tried everything on my end. Please resolve this as soon as possible.
I’m experiencing issues with the…new new version
I’m experiencing issues with the verification process on the SurveyMonkey Rewards app. I’ve tried several times, but it keeps failing and blocking my rewards access. Could you please assist or provide guidance on how to fix this?
I have been using the SurveyMonkey…
I have been using the SurveyMonkey Rewards app, but I am currently unable to access my rewards due to a verification failure. Despite multiple attempts and ensuring all my details and internet connection are correct, the issue persists. I kindly request that your team investigate and resolve this problem as soon as possible
Startup friendly
Good service, but can get expensive quickly. Company is very responsive and looks for opportunities to effectively support small businesses.