Swan Bitcoin (swanbitcoin.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 79% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-11.
Hi Leroy, Thank you for the kind review! We put a lot of effort into making sure we have top notch security to protect our clients. If we can ever help with anything do not hesitate to reach us at swan.com/support Best regards, Conor
I've been buying from Swan for years. Never had issues with my bitcoin going missing or transferring it to my cold storage. Also, the fees they charge are the lowest I've seen. 1% fee with Swan vs. the approximate 10% all the other competitors charge, it's a no brainer who I would buy with.
Hi Andrew, Thank you so much for the kind words. We are glad to have you as a Swan client! Best regards, Conor
Well I haven’t do anything yet but when I’m about to withdraw my bitcoins all of a sudden my account withdrawal is paused!!!?!!!!???
Hi Gabe! Sorry to hear about that - can you submit a request with our support team via [email protected]? They'll be happy to take a closer look. Thank you!
Hi Raymond, Thank you for the kind words and review! Best regards, Conor
Hi Merrill! We're so glad purchases have been smooth for you! We're always here to help if you need anything at all - thank you for the kind words!
Hi Jeremy! We're glad you liked our quick account set up! Don't ever hesitate to reach out if you need anything now that you're set up - we're always happy to help and ensure that you're taken care of. And we agree! Buy Bitcoin!
Transactions are smooth. Just wish I could buy more Bitcoin and that I could transfer funds to my cold wallet sooner.
Thanks for this feedback, Alec. We're always working on increasing our baseline limits, so your input means a lot. Reach out to [email protected], and our team will be happy to take a closer look at your limits. Thank you!
So happy Swan is back to being fully operational in NY!! Swan is so much better than Coinbase. It isn’t even a comparison.
We're glad as well, Richard! We missed our New York clients - we're excited that you're able to stack with us again! Thanks for the kind words.
Swan has been an excellent and trustworthy source for me going back 3 years now. Easy to converse with a real person via email or scheduled call. I feel like the relationship I have is incredibly invaluable. Can’t thank them enough!
Hi Sam! We really appreciate you being with us these past three years. It means a lot that you've had such positive experiences connecting with our team and getting real support when you need it. We're here any time you need us, always!
I have been fidelity customer for 25 years. They are the benchmark for knowledgeable customer service. While your site has improved, especially around wire transfers, Fidelity is still the touchstone.
Hi Michael! Thank you for the thoughtful feedback. We hold Fidelity in high regard as well, and we’re continually working to match that level of polish while keeping Bitcoin access simple and reliable. We appreciate you being with us, and we always value your input. Thank you!
Hi Michelle! We're so glad to hear you've been loving your experience with Swan. Thanks for being with us! We're always here if you need anything at all.
I love doing my DCA weekly and once it is set up, I don't have to worry about doing anything. They even send my bitcoin to cold storage for free once it meets my desire threshold. The app is super easy to use, and the onboarding process was smooth.
Hi Matthew! We're thrilled to hear your weekly DCA has been running smoothly. Glad the app and cold-storage features have made things easy for you. We're here anytime you need us, thank you for stacking with us!
Response from Swan has been quick and clear…. Always helpful.
Hi Erik! We're really glad to hear our team has been quick and helpful for you. We’re always here whenever you need us. Thanks for being with Swan!
I never have an issue with wire transfers, purchases, or sending crypto to my wallet. Very easy to use.
Hi Janeane! We're so glad to hear everything has been smooth, from wire transfers to purchases to withdrawals. That’s exactly the experience we want for you. Thank you for being with Swan!
Basically the whole point of Bitcoin is that I don't like people messing with my money. And I've had some infuriating experiences with other exchange providers doing exactly that for indiscernible reasons with little recourse. So far, Swan have held up their end of the deal and I've had no such issues. Very clear terms and pricing, straightforward execution. I also enjoy the sats/dollar view. Haven't tried the other asset management services, but makes a lot of sense to offer them and I appreciate that.
Hi Andrey! We're really glad to hear you've had a smooth experience with Swan, especially after frustrations elsewhere. Clear terms and reliable execution are exactly what we aim for. Thanks for being with us - we're here anytime you need us!
I'm impressed with how Swan is set up...how it operates. I'm grateful for the kindness and patience of Swan's staff, and I appreciate Swan videos.
Hi Burnham! Thank you so much for the kind words! Kind, patient, and knowledgeable staff is what we aim for, so we're happy to hear that your experience with us has been so great. Thanks for being with us, Burnham!
Swan is easy and great to work with. I really like having a personal manager for my account. He has been super accessible and resourceful.
Hi Maria! We're so glad to hear you've had such a great experience with Swan. Your private representative will always be there to support you and make things easy. Thank you for being with us!
I have been a Swan Bitcoin client for years. I have always trusted their services and appreciate the quick & helpful communication. Isaiah is amazing and always resolved any issues that pop up. The corporate leadership is well-known throughout the bitcoin world. Education and support is unrivaled. Highly recommend.
Thanks so much, Adrian! We’re honored to have earned your trust over the years and appreciate the shoutout for Isaiah and the team. It’s clients like you who make what we do so rewarding.
Have been impressed with the level of service and support from Swan Bitcoin for years. Expressing my sincere gratitude and praise for the most recent experience w Isaiah! Thank you for your professionalism and commitment to ensuring success!
Thanks so much for the kind words! We’re thrilled to hear you’ve had great experiences with Swan over the years. Isaiah and the team will be glad to know their dedication made a difference. We truly appreciate your continued trust and support!
I like the personal attention by humans with an understanding of the private markets. I like the continuing improvement in technological capabilities.
Thanks, Richard! We really appreciate your feedback and are glad you value both our personal service and ongoing tech improvements. We’re always working to deliver the best of both worlds through human connection and cutting-edge tools. Thank you for being such a valued client!
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