Swan Bitcoin (swanbitcoin.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 79% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-11.
Swan Bitcoin is smooth, simple, transparent, educational, fast, responsible, so many good things... Love dealing with them!
Thank you, Alexander. We appreciate the kind words and your trust in Swan. Cheers, Conor
Easy and simple to use. Safe and efficient. Definitely recommend.
Thank you for the review! We’re glad you found Swan easy to use and secure. We really appreciate the recommendation.
Good honest people at Swan
We really appreciate the feedback. Our goal at Swan is to earn trust through transparency, thoughtful education, and a long-term approach to Bitcoin. Thanks for being a Swan client.
Seems Swan’s Limited Order option is impossible for a “black Swan” 70% price drop event opportunity. 😒 Swan price scroll drops down only 32% 😝. Please allow customers to input their own limit buy order price. 🤓 Thanks 😊 *Update*. Cash App allows a one year chart so the spread is optional.
Hi, Thank you for taking the time to leave a review and for the thoughtful feedback. You’re absolutely right that having more flexibility around limit order pricing would be valuable, should there be a “black swan” moment. I’ll be sure to share your feedback with our product team so they’re aware of the request and how it impacts your experience. Input like this genuinely helps us improve the platform. Thanks again for using Swan and for helping us make it better. Best regards, Conor
Hey Craig. Thank you for the kind review! We are glad to hear you've been enjoying Swan and we work hard to make sure our clients get excellent service. Best regards, Conor
Poor communications, too long between answers No quick communications during a scam lockout
My personal rep, Alec, reached out proactively to let me know about this option. That’s what I like about Swan private. They are there to assist and have always responded very timely to any questions or concerns.
Jonelle, thank you so much for the 5-star review! We really appreciate you taking the time to share your experience. Alec does a fantastic job staying proactive and responsive, and we’re grateful to have him on our team. We’re glad Swan Private has been able to support you so well. Best regards, Conor
Whenever I reached out to support I got a bespoke response from a real human, not a chatbot or someone following a script. If you're serious about Bitcoin, Swan is a very aligned choice - Bitcoin is all they do and they encourage self custody (while still providing custodial options if needed). Very happy to be here instead of the big crypto exchanges
Hi Alex, Thank you so much for the thoughtful review, it really means a lot to our whole team. We work hard to make sure every client gets real, human support and guidance. Bitcoin is our sole focus, and we’re glad that comes through in your experience. Encouraging self-custody while offering secure custodial options is also core to our mission at Swan. We’re grateful to have you here with us and appreciate you choosing a Bitcoin-only platform over the big crypto exchanges. If you ever need anything, our team is always happy to help. Cheers, Conor
very helpful, will recommend.
Thank you AV! We appreciate you sharing Swan via word of mouth. If we can ever help with anything don't hesitate to reach us at swan.com/support Best regards, Conor
It is great to have someone who is easily contactable, who responds quickly and is informative.Absolutely no comparison to Coinbase who is impossible to get any response from when needed. I wish Jason Bassett and Swan great success.
Hi James, Thank you so much for the positive review! Jason does a great job and Swan prides itself on delivering great service to our clients and helping them stack generational wealth with Bitcoin. Best regards, Conor
Hi Michael, Thank you so much for the kind words! We are happy to have you as a client. Best regards, Conor
Two factor verrification does not work. I am withdrawing it all to coinbase. Avoid swan for bitcoin.
Hi Nathan, Apologies for the issues! We will help you get this fixed. Our client services team has reached out with a calendly link so they can make sure this is resolved. We also offer passkeys which make logging in much more seamless. Please do not hesitate to reach us at swan.com/support with any other questions so we can make sure this is resolved. Best regards, Conor
Great experience with the whole process.
Hi Ralph, Thank you very much for the kind review, we are glad to hear you have been able to use Swan seamlessly. Best regards, Conor
It was my First time. At the begining I had some troubels because the procedure has many steps However I archive my goal
Hi Jose, Glad you were able to achieve your goal. If you ever run into any issues please reach us at swan.com/support and we will make sure you are taken care of. Happy stacking! Best regards, Conor
Hi Daniel, Glad to hear your experience was seamless! We appreciate you being a Swan client. Best regards, Conor
Your team actually responds to inquiries in a prompt manner. My experience with other exchanges has not been as good.
Hi Dave, Swan prides itself on great customer service and we are glad to hear that was your experience. If we can ever help with anything else in the future don't hesitate to reach us at swan.com/support and thank you for the kind review! Best regards, Conor
I needed to get help since my account was locked, and my email was not working correctly.
Hi June, Please ping us at swan.com/support if you are having issues logging in and will make sure you are taken care off. Thank you, Conor
Excellent customer service helping to solve a log in issue.
Hi Steven, We appreciate the kind words and glad you had a seamless experience on Swan! Happy stacking, Conor
Been trying to withdraw my bitcoin for a over year now please fix this problem update so they ask me for more info i gave it to them now they just not responding is there anything i can do to get my bitcoin because this is not cool
EDIT 2- Thank you for the reply, Swan support. I do appreciate it and I admit I was pretty heated when the issue occurred. My main issue with the whole deal was communication. I got an unsettling generic withdrawals paused message on Fri and did not hear anything until later Mon. Improving this lag in the future would restore another star to my rating. Thank you again. EDIT- They have reached out and fixed the issue (Fri-Mon). I appreciate the outreach but am still shaken by what I perceive as a breach of trust. I have enjoyed and used Swan for several years now and would have rated 4/5 stars up until 1 week ago. There was some market volatility and I needed to use some of my BTC that I bought and held in my Swan account. I tried to transfer it out and was slapped with a “withdrawals paused” message with a button to reach out to support. Well, I did and have not heard back for 48 hours now. This IS their service, and they are refusing access to my own funds without an explanation so far or a heads up. Completely unacceptable. If I had not tried to withdrawal, would I have ever been notified, or was it a “soft issue” where they allow USD in and pretend that all is well until it’s time for BTC to go out?
Hi Josh, Thanks for taking the time to share this. We’re truly sorry for the frustration you felt & we completely understand how unsettling it is when a withdrawal doesn’t go through right away. Protecting client assets is our highest priority, and sometimes that means our security systems temporarily pause withdrawals while we review activity. Balancing strong safeguards with a smooth experience is something we’re always working to improve. This should now be resolved and we take access to your Bitcoin extremely seriously. We never want a security precaution to feel like a lack of transparency. If you ever have questions or need anything clarified, we’re always here to help at swan.com/support. Best regards, Conor
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