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Sports

Swimply

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200 reviews

4.4200 reviews
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About Swimply

Data updated
Website
swimply.com
Category
Sports
Location
United States
Status
Unclaimed
Last 12 months
119 reviews
Replies to negative
0% (0/27)
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About this business

Have a blast with Swimply! Swimply is an online peer-to-peer marketplace that allows hourly rentals of pools, courts, entire homes, and many other amenities. Swimply is built for experiences and joy – whether that’s bringing your family to one of our incredible pools, trying a game of pickleball for the first time, or renting a beautiful home for a party, Swimply has a place for your passion. Swimply has +25k listings across the United States, Canada, and Australia and has continued to grow to bring millions of users and hosts together throughout the year. With great listings starting as low as $20 per hour and venues that can accommodate hundreds of guests, you always find the place of your dreams on Swimply.Swimply prides itself on being a way for local communities to engage and benefit from each other. Unlike other companies which displace local residents in favor of tourists, Swimply democratizes access to amazing amenities, homes and pools that would otherwise go unoccupied. This allows homeowners to earn more to maintain these expensive assets, while simultaneously making them accessible to a great number of customers that do not have the resources to own these amenities themselves. Since 2019, Swimply has experienced steady growth worldwide to deliver its mission of providing a place for every passion.

Written by the business, not verified by us.

Is Swimply legit?

Swimply (swimply.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews; 119 of them were added in the last 12 months. Last updated 2026-09-02.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Visitors frequently praise the clean facilities, beautiful private locations, and exceptionally helpful hosts who make every family gathering truly special. Consumers love how simple and straightforward the booking process is, allowing everyone to secure wonderful outdoor spots effortlessly. Guests often mention the relaxing atmosphere, wonderful amenities, and convenient parking available at these amazing properties. Some people were dissatisfied with occasional maintenance issues, noting specific instances where pools appeared cloudy or surfaces became slippery. A few reviewers also mentioned unexpected reservation cancellations or frustrating communication hurdles when trying to access their booked locations.

Auto-generated from all reviews of this business. For reference only.

What people say

The customer service is terrible

The customer service is terrible. I got notified that I booked a pool and I did not book a pool. I was out of town. I come home to an email saying I had booked a pool. For $800. About a month prior I had inquired about a few different pools, but I never booked anything. Suddenly get an email that the pool was booked. And they charged my card $800. I messaged Swimply through the chat and the girl told me she would credit my card back and cancel the unauthorized reservation. Well, instead of crediting my card back she gave me a Swimply credit for $800! I Messaged back into customer service and they acted like that wasn’t an option. They told me I had chosen credit even though I wasn’t the one that canceled it. They said there was no record of conversation from the night before. Which floors me. I had to beg to get my money back and they acted like they were doing me a favor. this isn’t my first experience with bad customer service and Swimley.

We rented the pool house for our…

We rented the pool house for our daughters Birthday, it was clean, well maintained and a safe and private area for her and her friends to be in. The owners and host were friendly and very helpful. Everything was easily accessible and they were happy to assist with any questions I had.

Beautiful private clean space Water alors only authentic transparent meetings thank you Emilie

Emilie our host really made a cute oasis gateway we had a quick dip and bbq for 2 hours then the last hour I practiced my Watsu massage technique twenty minutes each or so . I'm grateful to have found a heated salted pool only a few km away.

Terrible customer service

Renting a pool is fun. The customer service is terrible. My family used Swimply a couple of times this summer, and the pools were nice and the owners were fine. But then a charge for a subscription for the app showed up on my account. I didn't order this service. When I tried to cancel the service in the app, it was not possible. The "button" to do so was only partially viewable and not clickable. Finally, navigating through exhaustingly unhelpful bots to finally get to someone I think was a person, I explained the issue. Not only would they not refund the two months of subscription they took from my bank account, they informed me that even if I cancelled it, they would bill me for an additional month because they don't cancel services mid-month. Ridiculous. So I would say families beware. Watch your bill.

What a time we had we enjoyed ourselves…

What a time we had we enjoyed ourselves from the kid's to the adults. The backyard was so beautiful 🤩 full of excitement pool/pool slide, Jacuzzi playhouse playground trampoline pool table golf bonfire other activities game room so much to enjoy it lights up at night we plenty of light and beautiful colors for the pool😂 I can go on and on but we're going back 💯☺️

Great hosts

Great hosts! Very responsive to all our queries. Some suggestions: Have hand towels / paper towels in the washroom A thick mat with openings for water to drip down on the floor leading to the washroom, shower, fridge. As we were asked to remove our shoes prior to entering the area it was wet and slippery Pool depth markings - we didn’t know the depth until we entered the pool A proper brush to clean the grill rather than a small scrubbing pad A slide that people over 12 years can use.

We had a wonderful experience!

We rented a private pool on Swimply for my daughter's birthday. The whole experience was easy. From picking places available near us, picking dates and times that worked for us, being able to easily communicate with our host, easy instructions on what to do, and even the ability to reach our host afterwards to ask an important question. We will definitely use this again in the future. I highly recommend!

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