Our set up was complicated due to the…
Our set up was complicated due to the difference of 2025 and 2026. It took some time to sort out, but we eventually got there.
About Take Command
Data updated- Website
- takecommandhealth.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 92 reviews
- Replies to negative
- 30% (13/44)
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About this business
Take Command is a SaaS platform that helps companies reimburse employees for health insurance. Offering seamless administration for Individual Coverage HRAs (ICHRAs) and Qualified Small Employer HRAs (QSEHRAs), Take Command was the first end to end ICHRA solution on the market, the first to bring a viable partnership model to brokerage firms, the only HRA administrator invited to the White House when ICHRA was announced, the only company to offer in-house, personalized enrollment support for employees, and a founder of the HRA Council. With clients in all 50 states and clients ranging from 3 to 3,000 employees, Take Command has helped more than 5,000 companies take command of their health benefits. Take Command is proud to be named a best place to work by Modern Healthcare, Builtin, and Dallas Business Journal, and has won countless awards in the startup and innovation sectors.
Written by the business, not verified by us.Is Take Command legit?
Take Command (takecommandhealth.com) has a 3.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 37% give 1 star; The business has replied to 30% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-06.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Customers frequently mention that the platform is quite straightforward to use, deeply appreciating the knowledgeable staff who patiently guide them through choosing the right insurance plans for their families. Many consumers note that the support team provides clear, rapid answers and genuinely makes managing their health coverage a much smoother process. However, some customers also noted frustrating issues regarding slow response times and difficult website navigation during open enrollment. A few people mentioned struggling with unhelpful automated chatbots and experiencing long delays when attempting to reach live support agents.
Auto-generated from all reviews of this business. For reference only.What people say
Aaron was extremely knowledgeable and…
Aaron was extremely knowledgeable and helpful in picking the best plan for me and my family. Was very kind to chat with.
takecommand
I was able to talk to someone from Take Command about my choices. The website was very helpful with the choices of the insurances that I could pick
I got an email that my coverage was declined.
I got an email that my coverage was decline and now I am on HOLD to see what the reason was.
I eel b the people I spoke with were…
I feel b the people I spoke with were helpful. Once I understood what I was doing it went well. But I found it stressful I couldn't have done it by myself
awesome
easy to work with
They helped answer all my questions.
The small company I work for doesn't…
The small company I work for doesn't have enough employees for a traditional group insurance plan, so I shop for insurance via Take Command using a QSEHRA. I have had nothing but bad experiences trying to navigate the platform, find what insurance plans I've signed up for, navigating open enrollment, figuring out how to shop for dental plans, etc. It's a nightmare. I don't know if anything better is out there — I just know it's a headache anytime I have to log in.
Reply from Take Command2025-11-20
Hey EJ! Sorry that sounds super frustrating. Can you share your email address with us so we can figure out what's going on? Thank you!
First Time Using Take Command Health
This is our first time using Take Command and unfortunately we are not having a good enrollment process. Primarily b/c it is currently taking 3-5 days to get a return phone call and it is difficult to schedule an enrollment call (currently says no more are available for November).
Reply from Take Command2025-11-20
Hey Kevin, sorry to hear you're having a rough time with enrollment. I'm having my team look into this and will circle back with a solution. Check back with the enrollment calendar; more available times have opened up. Thanks for your patience!
Simple and straightforward
Simple and straightforward. I was making the switch from my current health coverage to a new plan and Take Command was so supportive and informative in the process. It was nice to have trust and confidence in my plan selection and be able to use it with the my current employer benefits
Fast and Friendly service
Reply from Take Command2025-11-20
Thank you, Jennifer! Glad we could help.
I emailed with Rashawn and he helped me…
I emailed with Rashawn and he helped me through the whole process! He was amazing 👏
The person was knowledgeable and very…
The person was knowledgeable and very helpful.
No help with helping me assuring that…
No help with helping me assuring that my doctors will be covered. I was told to verify myself. This really is a bad process!
Reply from Take Command2025-11-11
Hey Leslie! Super sorry you are frustrated and we want to make it right. We listened through the recording of your phone call and our enrollment representative actually did a really great job. We always advise employees to verify directly with their doctor rather than relying solely on our system. That extra step is important to ensure accuracy, since some provider offices don’t regularly update their network data, which can make the third-party source we reference less reliable. If you are unhappy with the plan you chose or feel like you need more help, don't hesitate to reach out. We'd be happy to help.
very helpful
very helpful. very nice.
Reply from Take Command2025-11-11
Thank you for the great feedback! Glad we could help.
Seamless and customer friendly experience
This is our company's first time enrolling in a QSEHRA and the experience has been absolutely seamless! Customer support provides rapid and thorough responses and the process is incredibly straightforward -- I couldn't ask for a better process for open enrollment!
Working with Take Command is supremely…
Working with Take Command is supremely frustrating. Noone answers the phone, ever and the Chat Bot feature never works correctly. It's almost impossible to reach someone when you need to.
Responsive & Prompt
Take Command's team did an excellent job in communicating throughout my request for support, from the initial email request, progress update, and confirmation everything was addressed satisfactorily. Responses were prompt, helpful, and on point.
The insurance plans are easy to navigate
The insurance plans are easy to navigate. I like the way they have the filters so you can look them up by price, company, etc. Then you can compare up to 4 of them to make the best choices. The staff are friendly and when you email them they answer you promptly and are very nice and willing to help you. The whole experience make it so much easier and then they do the paperwork for you. Who could ask for more?
The chat response was quick and easy…
The chat response was quick and easy and Gabriela was very helpful in solving the issue I was facing. Thanks!
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