Take Command is a SaaS platform that helps companies reimburse employees for health insurance. Offering seamless administration for Individual Coverage HRAs (ICHRAs) and Qualified Small Employer HRAs (QSEHRAs), Take Command was the first end to end ICHRA solution on the market, the first to bring a viable partnership model to brokerage firms, the only HRA administrator invited to the White House when ICHRA was announced, the only company to offer in-house, personalized enrollment support for employees, and a founder of the HRA Council. With clients in all 50 states and clients ranging from 3 to 3,000 employees, Take Command has helped more than 5,000 companies take command of their health benefits. Take Command is proud to be named a best place to work by Modern Healthcare, Builtin, and Dallas Business Journal, and has won countless awards in the startup and innovation sectors.
Written by the business, not verified by us.Take Command (takecommandhealth.com) has a 3.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 37% give 1 star; The business has replied to 30% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-06.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the platform is quite straightforward to use, deeply appreciating the knowledgeable staff who patiently guide them through choosing the right insurance plans for their families. Many consumers note that the support team provides clear, rapid answers and genuinely makes managing their health coverage a much smoother process. However, some customers also noted frustrating issues regarding slow response times and difficult website navigation during open enrollment. A few people mentioned struggling with unhelpful automated chatbots and experiencing long delays when attempting to reach live support agents.
Auto-generated from all reviews of this business. For reference only.Today was open enrollment with our company. Upon finishing my enrollment my laptop decided to do something weird and I never received notification that my new selections were made. I reached out to Take Command's support team and heard back within an hour. Appreciate the help and speedy response.
Great experience with onboarding and all. Unfortunately we did not end up using the product though since our employees were not interested. However I was impressed with the entire experience working with Take Command
Pretty easy to use -- easy to add receipts for reimbursement. Two hiccups: 1) adding my annual premiums each year is a bit of a hassle -- adding it is ok but then proving that I am enrolled is difficult because the employer won't provide exactly the documentation that Take Command wants in the form that they want it. 2) uploaded a receipt exactly like ones that I uploaded successfully earlier in the year, and this time the copays were rejected. I chatted with the bot for a while and although the bot gave specific advice, it didn't seem to realize that the date they wanted was right on the receipt. I asked to chat with an agent who looked carefully and escalated it to their compliance team who fixed it within 24 hours. So a little bumpy but overall helpful. The chat bot usually answers my questions pretty well also.
The was fast with the response back to me. Answered the questions that I had.
I am new to the HR department and Michelle helped me with everything I needed and sent me more information after she was so kind and patient.
I have been trying to get resolution to a problem since 10/2/2025 and still have not gotten any. I am supposed to start benefits on 11/1/2025 and haven't even been able to sign up yet because my dashboard is not correct. Everyone that I talk to says that my "ticket" is considered urgent but after I'm told that, I hear nothing from anybody. I spend more time on this than I do on my actual job which is not right! Additionally, I keep getting emails that I have not set up my account yet.....I have - a long time ago!!! It isn't showing the options for insurance plans for me to choose from and I can't do anything until my account is either wiped out or fixed. I'm more than frustrated!!! The only thing that has been good is that someone in this process gave me a website that I can look at to "window shop" while I'm waiting for my dashboard to be fixed.
Onboarding for our administrators and our employees has been a horrible experience.
This company does zero to help it's customers. I would stay clear of this company.
the worst benefits provider ive ever used
The people at Take Command are so helpful!
I've had a terrible experience with Take Command Health. Their website is glitchy to the point of unusable for employees. They've continually dropped the ball on dates and deadlines, costing me thousands of dollars personally and 30+ hours on the phone dealing with the fallout.
we had some issues with the insurance carrier and the support team stepped in and helped us resolve the issue 10/10 would recommend!
Take Command is professional, reliable, and easy to work with. They communicate clearly, deliver on time, and make the process simple. Highly recommended.
Take Command is great! Easy services!
Take Command has been so helpful! In addition to our coverage we are receiving reimbursements for our Med-Wife care that would otherwise be out of pocket costs. This has opened up options of care that would not have been available to me otherwise!
Take Command helped our family find the best plan for us! I love that I could choose the plan that our pediatrician uses and covers 100% of wellness visits!
Take Command helped me find a good health insurance plan that accepts both of the doctors I see frequently and covers my prescriptions at lower prices than I remember paying in the past. Their customer service has been helpful with questions when I've needed them. I'm happy with my plan and their service so far!
This has been a great resource for our family!
Take command is leading the charge when it comes to ICHRA. They have been such a huge help for my family. Their approach gave us access to the right coverage for the whole family, tailored exactly to our needs. It's made the process simple, flexible, and stress-free. We feel confident knowing our health benefits fit our situation perfectly, and that peace of mind is invaluable.
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