tapo.com (tapo.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 15% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-11.
What people say
T
Tim · 23 reviews · Experienced 2026-07-30 ·
★★★★★
Camera Connection Problems
The Tapo Cameras themselves are very good giving a very clear picture and the Night-Vision works very well!
However, the Tapo App and the TP-Link are absolutely useless making the quality of the cameras irrellevant!
I've tried various different ways of viewing my cameras on my PC, streaming with the VLC Media Player and using the Tapo PC App via the Bluestacks platform, but they have the same problem, they are continually freezing! And given that I have had the same problem using different ways of connecting it must be an issue with the Tapo software!
Hence, I wouldn't consider purchasing any of the Tapo Cameras until they've sorted out the issues with their software!
A
A Suresh · 1 review · Experienced 2026-07-30 ·
★★★★★
Bryant Chacon customer service - help with battery on Tapo device
Bryant Chacon was prompt with his help and though was not able to solve the issue was able to provide next steps for the problem.
B
Bruce · 22 reviews · Experienced 2026-07-29 ·
★★★★★
Absolutely first class products!
Absolutely first class products!
After trying one external camera I have now extended our purchases of Tapo security products to 3 external cameras, 2 internal ones, 4 smart mains power sockets, and most recently a smart doorbell (instead of the Ring one).
Customer service is genuinely superb.
The app is really simple and excellent.
Highly recommended.
Chloe was patient and understanding and explained how to set up my cameras far better than the instruction sheet. Imanaged to set up one with her help and feel confident to set up the other..
P
Parviz · 10 reviews · Experienced 2026-07-28 ·
★★★★★
I am very thankful and satisfied with…
I am very thankful and satisfied with the help I got from Mirei in installing my camera. The responses I received were quick and precise in correcting the problems.
D
Davie Hare · 13 reviews · Experienced 2026-07-03 ·
★★★★★
Would not purchase again.
At present I am fed up contacting tapo, if its not a connection issue, its a recording issue.
I paid the £87 annual tapo care subscription and it only works on 8 out of 10 cameras.
The only best thing is the customer services try to help.
A
Ashia Bibi · 4 reviews · Experienced 2026-07-28 ·
★★★★★
Jhon Patrick was a great person he…
Jhon Patrick was a great person he helped me connect my door camera.
G
GS London · 2 reviews · Experienced 2026-07-28 ·
★★★★★
Product is ok
Product is ok, although has a habit of going offline when I need to reboot internet etc. Plastic mounting point broke after a few months, but Aaron in Customer Service did a nice job and is sending me a replacement
C
CAMPBELL · 24 reviews · Experienced 2026-07-28 ·
★★★★★
Adrian talked us through the set up of…
Adrian talked us through the set up of the c220camera which we were having difficulty with. He was very calm and patient while talking to us.
Thank you Adrian.
M
Matt N · 1 review · Experienced 2026-07-26 ·
★★★★★
Had an issue with my video doorbell not…
Had an issue with my video doorbell not ringing my phone - went through to the online chat and spoke to Bryant.
Quick responses, very helpful and resolved my issue easily.
B
Brad Reeves · 1 review · Experienced 2026-07-26 ·
★★★★★
Bryant Chacon
Bryant Chacon, was amazing and very helpful in getting my problem sorted. Thank you for your help.
Adrian was excellant. He was polite and professional, and his instructions were clear and easy to follow
j
joji · 3 reviews · Experienced 2026-07-26 ·
★★★★★
Thank you
Thank you, Mr. Bryant Chacon, for your excellent support. I contacted Tapo Customer Service for assistance, and you guided me through the entire process. Your help was professional, patient, and greatly appreciated. Thank you for the outstanding customer service!
R
Robert Detwiler · 2 reviews · Experienced 2026-07-22 ·
★★★★★
If anyone is considering a Tapo camera…
If anyone is considering a Tapo camera system, stop and save your money. The cameras are very nice and the images are pretty clear, but they do not record everything they are supposed to. They will miss vehicles, animals and people walking through your property without any notification or video recordings. After calling to get this corrected, you will be promised that an engineer will contact you within 24 hours. Three days later, I'm still waiting. Technology for these cameras are crap and technical service is non-existent. Warranty is only 30 days!!
c
customer · 16 reviews · Experienced 2026-07-25 ·
★★★★★
Very unhelpful customer service
Very unhelpful customer service. I called them up to get support on a tapo video doorbell device that stopped connecting to my WiFi network all of a sudden. They gave me instructions over the phone to follow which still didn't work. Instead of offering a return on this crap they sent an email with more steps to follow which still didn't work. In the meantime I am busy always working and trying to get my life together while they on the other are taking the piss and I am still for weeks now without a doorbell and unprotected front of my house. Thank god that I bought this through Amazon and this sweetest person called Raheem solved this issue for me straight away by offering me a return and refund. Thank you so much Raheem. I wish you the best.
j
jessica · 3 reviews · Experienced 2026-07-24 ·
★★★★★
Helpful
Chloe was helpful and raised a ticket with the replacement team when my device was faulty.
S
SH · 3 reviews · Experienced 2026-07-24 ·
★★★★★
Alec solved my issue very quickly.
Alec solved my issue very quickly and efficiently. Able to use the Tapo product happily.
