tapo.com (tapo.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 15% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-11.
Bought a TD21 doorbell with chime. Since purchase it has intermittently signalled my phone which has caused missed deliveries. You get what you pay for I suppose. Customer Service wouldn’t entertain me for a refund. Cheap garbage in my opinion Buy a Ring Doorbell instead
I had a solar charging failure on one of my 3 video cameras and emailed the service team to see if they could help. Blair initially took me through the diagnosis process and we ended up concluding that a new panel was required. I did have to go through a bit of a long winded registration process but got there in the end. Cherry then picked up the ball and arranged to get a new panel couriered to me - and that arrived today. 2 minutes to swap it over onto my camera and I can confirm that everything now works properly again. Thanks to the TP team for sorting it for me.
The Tapo plugs set up easily and the app generally works, BUT when Notification settings are for NO promotions to receive a survey request FOR A PRODUCT I DON'T EVEN OWN, is plainly ridiculous. Made worse by the totally unnecessary questions their customer service expects me to answer in order to stop that junk!
I have tried doing all the things it keeps telling you but it is so frustrating. Other people have tried but nothing seems to work. It either sends notifications all the time and nothing there or doesn't do anything when anyone goes to car on drive. Wish I had stayed with ring.
I have two Tapo C210 cameras that randomly disconnect from Wi‑Fi and won’t reconnect unless I unplug and replug them. Everything else on my network works perfectly. I’ve tried everything (reset, firmware update, 2.4 GHz, static IPs, app reinstall): the problem keeps coming back. Unreliable devices — I do not recommend the Tapo C210.
I spoke to Alec, who was instrumental in helping me and getting a resolution. He was calm and knew the product well, He truly has helped me, Thank you Alec
Would be 5 if not for recent nonsense spamming my phone with 'survey nottifications'. FFS I hear a nottification from my camera I think a thief tries to get in.... nope it is a survey. Who from your customers care about 'survey nottifications'? Who decides on such things in your company? No obvious switch to switch this nottifications off. Andoid allows to switch off 'miscellaneous' no one knows what it really switches off though
Understood what I asked and has taken the correct actions to proceed.
I setup my Tapo doorbell and made a complete mess of the mounting plate due to to my incompetence ! Contacted Tapo Customer Service and they were absolutely brilliant ! I bought two replacement plates (just in case) and these arrived very quickly in the post. Two plates will allow me to move the doorbell if I need to. The case was handled very diplomatically by Journee who was most helpful and kept me well informed.
Waited a while for the chat but once I got through to Bryant Chacon he was helpful and arranged for the RMA team to contact me.
Ok here we go - TC40 bought 2 days ago - cannot get any help whatsoever through any of the links provided- we have superfast broadband- all that happens is it drops out all the time - this product needs some technical help we have not had this before with others in previous properties - if you can get it working for a couple of minutes - it’s got really good viewing and sound is well ok - but as I see it for us it’s just not fit fore purpose and here we are no where to go to get it ……
Chloe did an amazing job for me. My camera wasn't connecting to my hub for some reason. My doorbell connected straight away. I contacted Chloe and she took all my devices details then sent a firmware update directly to hub and phone. After updating the hub the camera connected instantly. Amazing customer service... Thank you so much
Hi Rona, thanks so very much for all your help to setup the Tapo C720. It's a great outdoor camera but as my WiFi supplier changed the network name etc yesterday, it needed to be set up again. Rona you are just brilliant. Soooo very helpful and patient too. I hope that you can share this with your manager and supervisory team so they know just how good you are. Kind regards, Catherine Thompson
I have had a Tapo D210 doorbell camera and a Tapo C410 for 3 weeks both are not much use at all they go offline when I need them most when I leave the house. The D210 is the worst that goes offline more times than it’s on. Wast of money as security items. Today they have both been offline for the 5hrs that I have been out
After trying a few indoor home cameras if did a search for best cheap systems and in early 2026 i purchased 2 Tapo C200P2 1080P HD Pan/Tilt Wi-Fi Home Security indoor Cameras, and 2 SD Cards for video storage. These cameras are great value and provide everything a security camera can offer. They loop record and you can search and download your recordings to your phone or record straight to your phone live if needed. with pan/tilt various detection setting, night vision, sound and talk, alarm sound, built in security lighting, notifications, tracking etc and you can easily add the system to other mobiles, so easy to use and no subscription needed unless you wish. I then purchase 2 outdoor Tapo C510W 2K 360 cameras also just as great however i did first struggle as you need specific SD cards for these and i could not find the correct info, so what you do need is SanDisk 128GB or more High Endurance V30 Class 10 micro SDXC. All in all i highly recommend Tapo Security Cameras for reliability, very affordably easy to use systems.
I would like to give Adrian a 5-star review for the excellent support I received from TP-Link. I had an issue with a smart plug that would not connect to my network. Adrian took the time to go through the problem, carried out some troubleshooting and diagnosis, and correctly identified that the device itself appeared to be faulty. I also asked if my email address could be changed on my Kasa account, as the email address linked to it was no longer accessible. Although Adrian explained that this was not something they were able to change directly, he provided clear and helpful instructions on how I could resolve the issue myself. Throughout the process, Adrian was extremely helpful, patient, and professional. He also made sure I had every opportunity to get back in touch if I was unable to complete the steps successfully. Great customer service and a credit to TP-Link. Thank you, Adrian, for your help and support.
I had a pre-order question which Chloe was very efficient at answering. hopefully now when I order the goods they will be exactly as described... fingers crossed.
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