tapo.com

All three agents that I talked with…

All three agents that I talked with today were kind and helpful

Thanks Joshua

Quickly resolved with empathy.

Terrible products and help

Cameras are slow. Setting detection zone is a joke,it pick up everything outside the zone to. Butt most annoying is that they constantly send notifications then will not show me the picture/video from the camera. And when it works it takes forever to get the picture. I am sorry to say I bought 11 cameras and some other things and the support system is rubbish.no easy way to get help from TP-Link or shop. I am regretting it bigtime. I'm going to buy a nother system and compare them. Been trying to troubleshoot this a long time now.

Poor experience

Bought a c246d, with a solar a201. Read solar compatibile with all cameras, but missed further in the paragraph only battery versions. Customer chat was a bit poor. I’ve had to pay for the partial return. I don’t think the information was clear. If you do order Tapo then do direct with Amazon as your better protected and better customer service. I’m no longer changing over my cameras, vacuum, plugs and mesh system to Tapo due to this.

Wrong advice given!

Well I asked for advice and told them exactly what I needed a device for and also stated a product id been looking at and gave them the model number. i was then recommended a different product that was more expensive which also meant having to xtra equipment. I asked if the original product id asked about would work and told yes that’s fine!! So was basically told to buy a more expensive product when the original would have worked perfectly fine!

Bryant Chacon has been extremely…

Bryant Chacon has been extremely helpful in assisting me with my issue today. I contacted support with a fault with my doorbell and Bryant helped me throughout and has agreed for a replacement device.

Perfect support!!

I received outstanding support from Bryant Chacon at Tapo. The service was absolutely fantastic—fast, easy, and incredibly professional. I am truly impressed by how quickly my issue was resolved. It doesn't even compare to the customer service I have experienced in Norway; this is on a completely different level. Bryant Chacon made me feel completely at ease with such trustworthy, knowledgeable, and friendly support. I honestly wish Bryant could help me with everything, no matter what I needed assistance with—it was that simple and effortless. I highly recommend Bryant Chacon and Tapo's customer support to anyone. An exceptional experience from start to finish!

Excellent Customer Service by Tapo Team.

I was given very good advice from Marei in Customer Service. I had a problem with sd cards not formatting on my Tapo 325wb camera. It turned out that the card I was using was not on Tapo’s recommended list. She and the Team responded to my query almost immediately and kept in touch with me until the problem was rectified. Well done and Thank You.

Tapo TD21 doorbell camera.

Tapo TD21 doorbell camera. Rubbish. Regardles of countless different settings, it only records a few seconds and misses the vital bit you actually want to see!! battery is useless too.. 3 days from full charge and its going into the red again. Subscribed to tapo care.. pointless waste of money, recordings exactly the same as on the sd card, only difference is the rich notifications, that dont work anyway! Cheap for a reason.

5 stars

5 stars! The customer service agent was extremely patient, professional, and helpful. They actively helped me troubleshoot the issues, understood my technical network environment perfectly, and efficiently processed the warranty replacement for me. Exceptional service!

Going offline when away and no way of resetting

I've had these cameras for a few years now and they constantly go offline when I'm way and there's nothing I can do. There's no way way of resetting remotely so there's no point of having this camera if it's not on when away from home. Don't bother with these ones. Find something more reliable to protect your home.

Very good customer service and sorted…

Very good customer service and sorted out Issues in web chat

Camera has been installed just over a…

Camera has been installed just over a year and the last few months has been a nightmare, constantly going off line. Not recording, saying no sd card having to constantly reset it ,turn off power to reset . I was going to upgrade but certainly not with this brand Very disappointed

Ultimately a real person surfaces and Yone was most helpful

Once I finally got past (what I believe was) AI, and was connected to Yone, in particular, the solution to my problem became simple. Thank you Yone for your direction. It was most helpful.

Alec, definitely worth his pay cheque!

Alec, the person on the other end of the live chat, was very good with me. When you are stuck on something, I couldn’t connect the video doorbell to the back door, but the front door had been very easy. We sent pictures back and forth to let me understand what I was to do, and where to go on my phone. The TD21 video doorbell is now up and running on both the front and the back of the house. I’d have never got there without the help that I was given.

Very helpful in checking the problem

Very helpful in checking the problem, but unable to solve it completely due to a setting on my router that I can't seem to change.

Perfect and solved my problem thanks

Helpful and efficient

I had a strange troubleshooting issue but Alec was very helpful and asked good questions to try and find out what was wrong and to get the matter resolved, chat was easy to use and able to speak to a person easily after going through the FAQ bot was also really nice, took a short amount of time and was straight to the point, unlike other businesses.

Very helpful customer service

Very helpful customer service and help with the issue with the product

My Tapo camera would not work after…

My Tapo camera would not work after recharging the battery. I decided to uninstall the device on the app then tried to reinstall it however that proved to be difficult. I called the help line and successfully managed to reinstall the doorbell however after finishing my call I realised the doorbell chime was not paired. I gave up and tried again today and had to call the helpline again and Neil was able to talk me through to successfully resolve the problem.