TeaVivre

High quality teas at a good price

Tea Vivre always offers the best quality teas at very attractive prices. Good customer service as well.

Great selection of teas

Great selection of teas. Good products. Great service.

DigitalSparksUnited States · 8 reviews · Verified · Experienced 2024-07-15 · Posted 2024-08-13

Exceptional Customer Service and High-Quality Tea

I've been ordering from Teavivre for nearly three years, and their exceptional customer service has consistently impressed me. Their wide selection of samples and easy access to them played a pivotal role in broadening my tea journey early on, allowing me to explore and discover the various types of tea that truly piqued my interest. Teavivre is a fantastic company to do business with, offering not only top-notch customer service but also fast shipping, reasonable prices, and, most importantly, high-quality products. I'm thankful to have found such a reliable source for my tea needs and look forward to many more years of enjoyable tea experiences with them.

2 things this company does well

There are 2 things this company does well: highly visualized and informative online catalog with lots of useful information, reviews and details, and a great service experience - as a customer I always feel free to contact the company on any issue, and I always receive answers and solutions that leave me satisfied, including replacements to the stuff that I had previously purchased and felt not quite happy with.

Excellent Choice for Premium Teas at Value Prices!

The first time I placed an order from TeaVivre.com was in September 2020. Because of their excellent customer service and the quality and value of teas they offer, I've place 11 more orders as of August 2024. They offer frequent discounts and sales events and have a customer loyalty point system and option to get free shipping. I would highly recommend considering TeaVivre.com when looking to make your next tea purchase.

Best tea, great pricing, responsive owners.

I love getting my favorite green tea fast, because a day without a pot of Dragonwell is unthinkable. But if it is from overseas, I know I'll get cool new teas to sample. We always buy in bulk to be sure we have enough tea. The quality is exceptional - better than anything retail around here. And the owners are responsive and kind.

Product evaluation

I found the tea wonderful.

Potentially missing samples

I'm going to hold off a genuine complaint until my second order arrives, but yesterday an order arrived to my house, only for me to find 2 teas in it instead of 5. The 3 samples I ordered nowhere to be found. I do have a second order arriving, I don't know if maybe the 3 samples were put into that order (I placed the two orders within a few hours of each other) I'm hoping they were just sent with the other order, and they weren't just forgotten about, but if they were, I will be disappointed because that would be the first time I've ever been let down by Teavivre (I've been ordering from them for a couple years now with no complaints). With that aside, the 2 teas I ordered, very nice. The one black tea I got had a very nice, freeze-dried strawberry aroma which was very nice, and had a flavor similar to sweet potato which was unexpected but still tasted good. The other black tea in the order had a dark, honey-like taste which I greatly enjoyed.

Excellent customer service

Excellent customer service, great products, and speedy shipping times! A top seller! A+

Great variety of teas, site could be improved

Great variety of teas, fast shipping, smooth buying process. They even keep your points after years, I completely forgot that I had enough points to get a glass pitcher for free. I can't give 5 stars though because the search engine on the site is a bit slow and the results are not great. The whole website could use a redesign. For example each tea should have the same layout for the information. As it is now it's not easy to find the steep time for example. If every tea description page follows the same layout (history, steeping guide, etc.) it would be better. I will buy again.

Fast delivery, delicious tea

wonderful tea

Wonderful as always :)

Excellent tea

Excellent tea. The silver needle jasmine is particularly exceptional.

The tea arrived as promised

The tea arrived as promised. The tea is good quality green tea.

Quality Teas

Reasonable prices, Items in stock, statuses given, timely delivery.

Many amazing teas

Many amazing teas, all at extremely reasonable prices. Love that every purchase comes with some free samples. I have been able to try a variety of amazing teas that I would have never considered.

Noor Singh KhalsaUnited States · 4 reviews · Verified · Experienced 2024-06-28 · Posted 2024-07-26

Great service

Great service. Great communication.

Great service and wonderful tea!

Can take a fall

Love these cups. They are a great size for drinking quality tea. Small enough to have a couple cups a brew but large enough you can do other things like use the computer and drink from them easily. The best part is that when it fell off my desk I pictured it shattering but the cup took it like a champ and didn't even have a dent or crack.

An honest Critique

I enjoy my experience with your company. I would note that your app design is less easy to use when compared to other online sites . But all in all , I love your company and people.