Terminix (terminix.com) has a 1.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home Services and its reputation is poor. 88% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-12.
What people say
K
Ken Bryan · 3 reviews · Experienced 2025-10-08 ·
★★★★★
Poor service
The company is obviously grown too large to give quality service. You can only get a call center if you have an issue or want service. The branch manager does not return calls. They canceled my appointments and rescheduled with no notice. No one accepts responsibility. When service was cancelled with 6 months left on agreement, they refused to refund my money after I paid for full year of service. Advice hiring a local small company where a responsible person answers your calls. Other issues I don't have space to include. NOT recommended by no means. RUN and find a local small responsible company and ask for references. Just my opinion based on my experience.
Y
Yu Jin Ko · 2 reviews · Experienced 2025-10-02 ·
★★★★★
Terminix is a fraud
Terminix operates on a fraudulent business model
1) Bait stations do not work and pop out of the ground
2) Scheduling service is impossible — customer service says a technician will get in contact but no one does
2) Cancelling the contract is made deliberately impossible; they have to schedule a pick up of bait stations before you can cancel, but no one will contact you to schedule the pick up; meanwhile you continue to get billed. This is fraud.
M
MJ · 1 review · Experienced 2025-09-16 ·
★★★★★
Do not work with this Garbage company
Do not work with this Garbage company, they are bunch of Thieves, they will rip you off with so many stupid fees, very be careful, on my second service they tried to close my side gate, they couldn't, so they in force the gate and they broke it, which cost $400 to fix it and never took any responsibility to admitted. and top of that they are charging me $85 dollars a month, were had agreement every time they provide me service then charge that fee, they call it QUARTERLY CHARGES.
Total Bull Shit....
