Terminix (terminix.com) has a 1.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home Services and its reputation is poor. 88% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-12.
What people say
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Angela · 2 reviews · Experienced 2026-08-01 ·
★★★★★
Please do not use this company
Please do not use this company, Terminix Michigan. They overpromise and underdeliver on their services. We ended up paying over $2,000 for a one-year contract, but they did not arrive on time or as scheduled. I regret not checking reviews beforehand. The last technician who came to our property appeared to be under the influence and was visibly shaking during the visit. Despite our efforts, mice are still entering our home, so we had to contact another reputable and reliable pest control company.
My primary concern with this company is the difficulty in reaching someone for assistance. Additionally, their solution to the mice problem has been to advise leaving traps, which I believe could be better addressed by a more comprehensive approach. If I wanted to set traps myself, I would have purchased them from a local store.
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Rob Smaggus · 1 review · Experienced 2026-08-10 ·
★★★★★
Horrible experience
We had a monthly service contract with Terminix. They are horrible to deal with. Missed appointments and shoddy billing practices are the norm for this company. We have been getting repeated calls from their AR department related to a service that we didn't receive. This has been ongoing since March of 2026. I have been assured multiple times that the issue has been resolved, yet the phone calls and letters continue. This company is terrible to deal with.
We made several phone calls to Terminix, speaking with several different customers service representatives to address our complaint. Each person took our complaint and schedule a date and time for a technician to follow up. Unfortunately, none of it was followed through. I made 2 calls requesting a branch office manager for the location in service area to contact me immediately. Unfortunately, I haven't spoken to a branch office manager to address my issue and concern. Although the contract is paid in full I feel that we've been deceived and not receiving the fulfillment of our request. All we want is for a manager to hear and address the problem. Now that we've addressed the problem, can't get a response to solve the problem, it's time to move forward to administration. If I would've done my investigation on Terminix, they wouldn't have been servicing my home. We've been seeking help for one month and all we've gotten was broken promises and fulfillments. This company is a BAD SERVICE PROVIDER and we are moving forward to seek compensation.
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D Porter · 2 reviews · Experienced 2026-07-22 ·
★★★★★
Another scam
I rescue cats and kittens, so when a sudden flea invasion hit, I called Terminix expecting professional help. What I got instead was a masterclass in how to charge hundreds of dollars for doing almost nothing while dumping the entire burden on the customer.
They talk a big game on the phone — “No problem, we’ll take care of it” — but the reality is pure disruption and incompetence. They demand you pack up every pet and vanish for hours while their poison “settles.” Vacuum the entire house excessively every single day for weeks. Open every window. Shut down your HVAC. The list of ridiculous customer labor goes on and on. Then their tech shows up, sprays, and leaves. You’re left doing all the actual work while they collect the check.
If the fleas come back in two weeks? No problem, just pay them again and repeat the whole circus. No accountability, no real solution, just another opportunity to bill you.
This is the opposite of customer service. It’s just another company that has perfected the art of sounding helpful while making the customer do everything and suffer the consequences. Lazy, entitled, and completely unwilling to accommodate people who actually live with animals. Avoid them.
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Tempus Fugit · 1 review · Experienced 2026-06-18 ·
★★★★★
The Teminix out of st Pete Florida is…
The Teminix out of st Pete Florida is awful. I had a person come out and asses my issue and it was verbally stated that i had subterranean and dry wood termites. Prior to signing the contract i specifically asked will i have to beg for you to treats the sites if Temites are observed still active. The guy Joe said no if you see one termite it will be treated. In addition also had signs of rats in my attic which I was told traps would be put down for them, baits for the termites and spray for the dry wood termites. The spray and baits were put down, no traps. Two weeks pass termites were flying into my head inside my house which was a new observation, my window sill in the two weeks I waited for my appointment was filled with wings and the garage still had signs of activity. The guy comes makes one excuse after another as to why he can’t treat the areas I’m frustrated and he calls his boss and his boss said he will come and assess the areas. Never came no phone call no nothing. 4 calls to customer service nothing is followed up with nothing is addresses. I’m still being charged and they only did one initial treatment and nothing more. I’m unhappy with the lack of attention to customer service and follow up do not use them they waste you time and money. I want a refund but can’t get anyone to respond to any message or email. I’m going to the better business burrow next to formally complain about the scam they are running this all started June 2026
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Michael Morie · 3 reviews · Experienced 2026-07-16 ·
★★★★★
Don't trust them
Don't trust them. The technician only spen 20 minutes spraying the inside and outside of a 2 story home. 2 weeks later we are seeing ants everywhere. They were supposed to spray for mosquitoes fleas ticks and ants outside and spiders ants and water bugs inside. We are getting ate up by mosquitoes on our deck. We canceled and the next day they took $80.00 out of my account. So now I have to contest the charges and get a different debit card.
DONT USE TERMINIX
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Mike · 1 review · Experienced 2026-08-05 ·
★★★★★
Just an unbelievably horrible…
Just an unbelievably horrible experience with these people. I live in the NW Chicago burbs of IL. They broke TWO, yes TWO appointments with us.. no call, no email nothing. Just flat-out blown off. Their "call center" kept telling us when the technician would arrive but they just didn't. On hold for 25 minutes at a time. Two days of waiting (time) wasted for absolutely nothing. Brazen incompetence. Never, ever again.
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Lynn · 1 review · Experienced 2026-08-04 ·
★★★★★
paid $300 for one treatment in Saugus…
paid $300 for one treatment in Saugus Massachusetts, received no contract and not told auto payments being charged monthly, i canceled service before 2nd service due to no improvement noted on property, my debit card was still charged $75 for an additional month, i called 2x to resolve issue and was told no refund would be given, very unhappy with this company, at all times I called the tollfree numbers not local branches
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LILLIE BROWN · 1 review · Experienced 2026-07-15 ·
★★★★★
Misled about service agreement
I am extremely disappointed with my experience with Terminix. I was misled about the type of service I would be receiving, and what was presented to me verbally did not match what was provided. After realizing the service was not what I agreed to, I attempted to cancel — only to be told that the service had already been financed ($1700.00), and that I was responsible for payment, even though the charge had already been applied without my full understanding or consent.
Terminix refused to cancel the account, refused to acknowledge the miscommunication, and left me paying for a service I neither wanted nor agreed to in good faith. This is not how a reputable company should treat customers. I would strongly caution anyone considering Terminix to get every detail in writing and be prepared for pushback if you try to correct their mistakes.
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Karin Y. · 1 review · Experienced 2026-07-31 ·
★★★★★
Price Gouging and Dishonesty
I called to cancel service, as our last bill was $178 and was offered the same service for $78 with no future increases. The representative commented that we should have called sooner as we could have saved more money. She told us the "plan" we were on had annual increases.
When we started with Terminix, 23 years ago, we were never told there were different 'plans'. I did call 5 years ago to see if there was a senior discount. I was informed that there was only one standard rate. I asked to speak to their complaint department and was told they did not have a complaint department. The dishonesty and price gouging is appalling.
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Michael McCullough Jr · 12 reviews · Experienced 2026-07-17 ·
★★★★★
If you’re disabled, and or on a low fixed income, don’t even bother…
I live in a 12 x 12 room, I’m disabled on a low fixed income and they wanted almost 1/3 of what I get a month before they’ll do anything. Personally, I think they just didn’t wanna do a small room so they blew smoke up my…
It would take me six months or more to come up with the first payment for them to even come out
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ac · 2 reviews · Experienced 2026-07-29 ·
★★★★★
DO NOT USE TERMINIX!
DO NOT USE TERMINIX!
I can't make this stuff up.
If I could give them a -10 I absolutely would. Do not waste your time! I'm definitely taking my business to ORKIN! Terminix canceled so many appointments after I've made accommodations and made myself available for the ridiculous 8am - 4pm window that they constantly give. Most times the just don't show! They don't notify me they're not coming or anything. They just simply don't show!
First off I received an estimate for a home exclusion. Cool! The SCHEDULED day the job was supposed to start, the worker text me and says "I don't have all the materials and I don't want to start the job and then I'm unable to complete it. We'll reach out to reschedule once I have all the materials." That was frustrating but ok. What can I do. That was in APRIL it is now end of JULY. No work was ever done on my home, no holes or gaps were ever sealed. Come to find out there's been a past due balance on my account for $1,600 for this home exclusion that I never received. I spoke to someone at Terminix last month to get this resolved which he confirmed to me that it's been corrected and taken care of. Here we are in July and I noticed there's a $1,600 past due balance on my account. Terminix has an invoice that this home exclusion was completed in May and that they did work on my home multiple times in May. I can't make this stuff up!!! No one ever came to my home, no work has been started, no one has even reached out to me about rescheduling this in May. Hell they don't even come out to spray my yard after confirming a scheduled day.
Because of this my account is on hold! I can't schedule any spray services for my yard or trees. I can't remember the last time they actually came out and sprayed my yard because they're constantly doing a no call no show. I didn't receive any services in June! I will say i did cancel the last attempt to spray my yard because my gate was locked. The new guy wasn't aware to call me before coming to my home so I can make sure he can access my back yard. He said there was nothing in the notes that stated that :/ And all while this is going on they still have the nerve to continue to charge me a monthly fee of $96.
Pretty much every Terminix rep I spoke to consist on telling me aggressively what was physically completed in detail with the home exclusion because they're reading the invoice. I've literally been begging them to send someone out to my house so they can see for themselves that they never even attempted the job. They all just keep transferring me to a different department. They've been telling me someone will reach out to me and they never do! 2 days ago someone said I would receive a phone call from a manager in 24 hrs. Here we are 48hrs later and I still haven't spoke to manager.
I asked Terminix "what can you do to make this right because at this point I'm ready to write a review and take my business to Orkin." The Terminix rep told me "well I can cancel your services since you're going to write a review." LOL WOWWWWWWWW... I am beyond disgusted with company. This FALSE past due balance has been on my account for months and is effecting my credit score and Terminix could care less about it. I def told the rude rep to cancel my account. Hopefully they can at least do that while removing THE FALSE $1,600 past due balance on my account.
I will post this on every Terminix review platform until this is resolved. If Terminix handles this in a respectful manner to keep me a happy customer I'll gladly take this review down from every platform. Until then
AVOID TERMINIX!!!!
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James Ortega · 1 review · Experienced 2026-06-16 ·
★★★★★
Horrible!!
Horrible!!! Had a small rodent problem and every appointment all the guy did was spray their solution for 5 minutes and leave.
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Lori Shoaf · 2 reviews · Experienced 2026-07-23 ·
★★★★★
Excellent Service by Terminix Technician
Would like to commend pest control technician Mickey who is servicing our property in West Kelowna for a very professional and thorough job well done on each visit.
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G. Olaizola · 6 reviews · Experienced 2026-07-07 ·
★★★★★
Our experience with Terminix was a disaster…
Our experience with Terminix was an absolute nightmare and complete rip-off. We contacted them specifically to eliminate a severe fly infestation inside our house. Terminix sent an inspector who pushed several "recommended" measures and services at an expensive price. Desperate to solve the problem, we trusted them and paid.
Weeks after their so-called treatment, the fly infestation is dramatically worse than before — they accomplished nothing except making the problem more unbearable.
When we called customer service to demand they fix their failure, they had the audacity to claim they "don't deal with flies" and that our contract doesn't cover them. This is pure, blatant dishonesty. If their services don't address flies, why did they accept the job in the first place? Why did their inspector deliberately mislead us into paying for useless treatments? Their bait-and-switch tactics are disgraceful and predatory.
Terminix wasted our time and money while allowing the infestation to explode. I will never use them again and strongly warn everyone: stay far away from this incompetent, deceptive company. Do not trust Terminix.
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Stephen Swisher · 1 review · Experienced 2026-06-10 ·
★★★★★
Terminix refused to stop coming by for service
We had an infestation of moths in our carpet. We asked Terminex to deal with that one problem which they did effectively - 5/30/26. They then started coming for regular service-6/10/26- even though we already had a pest company - performing that service and did not request that service. They also inspected our house and put forward a service proposal -6/5/26- for rodents even though we already have a rodent service -Cypress Pest.
We received text that another apt had been set and they would be coming over to our house on 6/22/26. When we called to ensure that they not come over any further we were transferred to a cancellation department -6/19/26- that was very rude and said that we would receive confirmation in an email which to date has not been received.
Many of these business practices appear deceptive and trust has been lost with Terminex. Would not want others to have to experience this so would never recommend Terminex until they modified their approach.
They have openings for new customers and then crickets! Had them come last Wednesday for a flea infestation and it didn't work. Called Thursday to tell them it didn't work and they have 48 Hours to respond! What kind of service is that! I don't get a text until Monday for an appointment Thursday and if that doesn't work I get to wait another 48 hours! Bull
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Angie · 1 review · Experienced 2026-07-11 ·
★★★★★
I had 3 appointments that were a "No…
I had 3 appointments that were a "No Call - No Show". I have used Terminix many times and always had a great experience until now! I have been refunded for 2 months BUT am still waiting on a call to "cancel".
Brenda (a Retention Specialist) was VERY HELPFUL with my issue so a "shout out" to her!
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Shanese Johnson · 1 review · Experienced 2026-07-09 ·
★★★★★
I closed my account
I closed my account. All of June & July 2026, Terminix has scheduled, cancelled and rescheduled my appointments with no communication to me. I have to call to see if I should actually be expecting a technician. I am not going to pay money and beg to have someone do my quarterly service. They offered me discount and when I called to cancel my service. I accepted the discount and told them if no one came for the next appointment the next time I was through with them. Of course, no one came for service.
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JD · 2 reviews · Experienced 2026-07-07 ·
★★★★★
I was a customer for many years
I was a customer for many years, maybe 10 or more. During that time some of the technicians were gold standard. Service deteriorated to point of no return. I have a credit balance. I terminated svc in April 2026. Many calls made. Still no refund. Today, 7 July 2026, am told refund should issue within 21 business days. We'll see. There was one technician who made me very nervous. He was weird. I learned I was not the only customer who found him disturbing. I am now with a different vendor.
