Terminix (terminix.com) has a 1.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home Services and its reputation is poor. 88% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-12.
What people say
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Chris · 1 review · Experienced 2026-06-26 ·
★★★★★
My Advice Switch to a new Termite company. Zero customer loyalty.
I rate this company a zero-no customer loyalty. I was told by a customer service agent at 1-855-485-6300 that the home had to be re-inspected for termites, which was done on Friday, June 26, 2026. I called back and was told the termite inspection was complete and that I could pay the Terminex bill. The agent refused to process my contract renewal or give me a local number to reach a person. I was informed that I would need to contact the person who performed the whole-house inspection to obtain a new Terminex agreement. Terminex inspected bait traps in November 2025. Forgot to pay the bill in December 2025 for renewal. All bait stations were in place; to top it off, my bait stations were old technology. Told I needed to negotiate a new contract.
I need to talk to a branch manager. Terminex wanted to charge a whole new termite contract with outlandish prices. A new bait-station system would be installed, and they would drill holes in my driveway and porch to spray a liquid barrier. You would think this company, which offers termite protection, would guarantee its work. Went to a new termite company at 1/3 the price and got the latest technology in termite bait stations.
I would give Terminix zero stars if the site let me. We used the outfit out of Cincinnati. They are expensive, but given their well-known name and years of being in business, we didn't have a problem to pay more to get the service that should be (be isn't) commensurate with the service. On the first day they arrived, we found out that they outsource the work to a local business, which is not a problem, but it would have been nice to know, as we would have gone directly to that company and skipped the middleman, Terminix. From that point on, it went downhill further. The two techs that showed up on day one were late and left early, and they spent more time taking breaks than they did working. Before they left, the lead tech said they would be back early the next day as they didn't get as much done as they would have liked. We cut them slack given it was a very hot day. Day two, it's almost 10:30 before they arrived. Again, more breaks than work. Once again, the lead told us they'd be back early on day three. It's now 12:30 pm as I write this review, and they are a no-show. When I called the lead tech, I got a lame excuse about the service truck breaking down and how his boss, Brad, was supposed to have called me. Brad didn't. The lead tech also told me on that call they had to go get an animal out of someone's home and didn't know when they'd arrive. I'm going to assume that the nearly half-done job will not be completed and our yard will stay in disarray until we hire another provider to complete the work. We will never use this service provider again and will not endorse them to anyone who could use their services.
This company should be brought up for financial fraud. They do NOT do the work they promise. They stole my money and no one at Terminix has an honest bone in their bodies. I hate I even gave them one star. This whole company should be shut down permanently
Where to even begin with these people. The inspector came to look into the issue we have. We agreed to contract with Terminix for a major job that's very expensive. We were told it would be a 2 day job and were given a date for a Monday/Tuesday completion. It had to be rescheduled twice because they were waiting on attic insulation to be restocked. Each date we were given was a Monday/Tuesday completion. Finally scheduled for another Monday and Tuesday and they showed up on a Monday and started. They worked the job all day Monday and at the end of the day told my husband they WOULD NOT be back the next day (Tuesday) to finish, and he would have to wait for the scheduling department to call and schedule a completion date. What? The guy running the crew, Nathan, simply said we weren't on the schedule. We don't appreciate being lied to regarding the service dates. Never were we told this would be some 'sporadic start one day, and finish who knows when' type of job. It's summer and it's extremely hot and only part of our attic has their new insulation at this point. They need to come back and blow the rest of the insulation in. So we never get a call from scheduling to get this job finished. Meanwhile, the next day, the dumpster person comes to collect the dumpster (see pic) and tells us he can't collect it because Nathan and crew over filled it and now it's not legal to transport being that full. Nathan knew this as he told my husband it's a "possibility" it would be too full. Even though all Nathan and crew had to do was take the excess bags off and put them in their box truck (that they had ALREADY PUT the excess bags they had laying on our yard in) to make the dumpster legal. He chose not to do that. So now we are left with this eyesore in our driveway. The dumpster person was upset he wasted a trip to our house for nothing. This dumpster is blocking half of our driveway. No one from scheduling calls, it's sweltering in part of our house, and finally my husband reaches Nathan, and Nathan says he "might be able to finish the job that Friday or Saturday," and he will call back later that evening, which was Wednesday. I thought the scheduling department had to reschedule? So now all it takes is Nathan to set the schedule? Well, no call back from Nathan and no show on Friday or Saturday. My husband called a number at Terminix and was told the person at that office would have the local office call us to get on the schedule. Again, no one called to schedule. My husband called and texted the inspector, Jeff, and his voice mail is full and he isn't returning the text. Seriously? In what universe is this acceptable? These people have decided they are going to do half a job and just leave it indefinitely. Not to mention we still have part of the issue they came to alleviate. So they failed to fix half of the problem, are going to leave half our attic without insulation, and leave an eyesore, overfull dumpster blocking our garage and driveway...indefinitely. This has been going on for a week with no end in sight. My husband has called 3 or 4 different people/departments at Terminix and no one will contact us to finish this job. Never in my life have I encountered a business trying to make a profit run this way. This is weird and completely unprofessional and unacceptable. Our next step will be contacting an attorney.
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Trent · 1 review · Experienced 2026-06-27 ·
★★★★★
It’s hard to know who the real pest is….
Avoid this company if you value your time or peace. Our experience thus far with this company has lacked any semblance of professionalism. They come for our initial appointment and do not finish the job. They assure us they will reach out to reschedule. Several business days go by and they are as quiet as the mice they claim to eliminate. We therefore reach out to them and they confirm a follow up appointment. They then fail to show. We reach out again after having rearranged schedules and they state that the appointment was changed yet they never notified us by any means. The one thing they did manage to follow through on is to take the money out of our bank account already. I have had better business dealings in a neighborhood lemonade stand. If you thrive under frustration then this is the company for you; otherwise the only thing worth terminating is one’s relationship with this company
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Lisa Kincy · 1 review · Experienced 2025-07-06 ·
★★★★★
They lie and tell you things they don’t…
They lie and tell you things they don’t stick too for instance we paid thousands of dollars for a service to find out we still have to pay each year yet there are companies who will give you lifetime warranties I will never use them again or recommend them please do your research and also make sure you read fine print scammers
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Mary Stanley · 2 reviews · Experienced 2025-06-22 ·
★★★★★
I hired Terminix to do what they called a rodent exclusion package.
I hired Terminix to do what they called a rodent exclusion package. For three years after the package I had rats still in my house. I contacted them on a regular basis. Then I called and I was informed by their person that was a repair job I ordered and they fulfilled their obligation. If I wanted to pay them more money they for rodent exclusion then they would respond. I started posting to every website I could find. About paying over three thousand dollars for a rat exclusion package with and still have rats in my house. This week we removed the old skirting to install new skirting for the home. I paid Terminix to put hardware cloth all around under my home to keep the rats and mice out. What I got was as much as a 30 foot gap in the wire where the rodents could just walk into my home. This company scammed me charging me thousands of dollars while I am on a fixed income to leave me stuck with the same problem before they came along. Not once but twice they did this. I now have pictures to prove what I am saying.
This business is a scam. They were scheduled to come and provide service and no showed, did not call. The customer service could not reach the technician. They said finally that they rescheduled for next business day, then no showed again and had no record of the appointment, after 4 calls, refused to help with absolutely no resolution. Do not use this service for ANY reason.
The office here in FTL is horrible, as well as corporate customer service. We have had to escalate to the President and the local new consumer hotline to get any response. We have been customers for over 10 years. They charge us monthly and when we have an issue that needs addresses like for the last two months, we get ghosted with no show scheduled visits. 0 help from all the times we call customer support. The promise big, but nothing ever happens or calls from the local office as requested and promised. Run from terminix. They are basically taking your money and not providing the scheduled service. A local attorney should read all the reviews here and on yelp and contact everyone for a class action suit to get their $$ back for improper service. We had to contract with a local smaller shop and they are so much better with communication showing up, and actually better and cheaper. RUN from terminix
I agree. Terminix has terrible customer service. They come up with new charges and things every time they come and do an inspection. I hate the fact that their attrition and rotation is so high that when somebody comes and tells you, hey, you need drywood termites treatment, the next couple of weeks that person is not with Terminix anymore. They keep charging me even though I canceled all my services with them. THEY ARE A PAIN IN THE NECK!!! AVOID THEM
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Diah Council · 1 review · Experienced 2026-06-04 ·
★★★★★
My technician Simon Williams
My technician, Simon Williams, was very professional when he came out to service my home. He's the one who has been coming out for years, so he's already familiar with the inside and outside. My husband and I have no complaints with his professionalism or his knowledge of his work.
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David Ellison · 1 review · Experienced 2026-05-13 ·
★★★★★
BEWARE!
BEWARE!! The charge you a sign-up fee plus a monthly fee for a year. Come out one time and treat your house leave and never come back. When I called them I was told by TYLER that they discontinued my service and that I had moved. I have been in the same house for 30 years and have never moved. I told the TYLER that they owe me service till July and TYLER told me that they owe me nothing. I was taken for over $500 for service that I didn't get. I have this all on a recorded phone call. All TYLER wanted to do is sign me up again at the same big price to start and a monthly fee,
This company put me on a new contract. They came to the house the first time. Technician requested that I call him if I had any issues. After the first visit I called the technician two or three times and he failed to show at the agreed times. I called the company and they explained that all problems they should be addressed with them and not the technician. After cancelling the contract they explained since I was on a trimester contract I will not get a refund. I escalated this to corporate and after two calls to corporate I have never heard from their local office. I just finished contacting their national number and still they insist that this needs to be handled by the local company. They cannot put you with no one on corporate. This is a total scam on their part. Will need to address with my credit card. Do not use this service.
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Pat Lefebvre · 4 reviews · Experienced 2026-06-17 ·
★★★★★
Their service is non existant l
Their service is non existant and grossly overpriced.
I'm a residential customer with mice in and around a country house.
Called them, they came and quoted me a yearly service with bait boxes, refills, any spraying in the spring.
I took the contract, which cost more money than I expected.
They came back 2 weeks later (August), put down 2 bait boxes, gave me a a few smaller bait boxes for the sheds and left.
Apart from the monthly bill, I have never heard from them again. It is now end of June. No refills, no ant spraying, no callbacks, nothing.
I've been paying every month , about what it would have cost to purchase and install everything myself for the year.
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AJ C. · 5 reviews · Experienced 2026-06-11 ·
★★★★★
Terminex Fradulent Service
Have a termite protection plan for my home with them and after their recent yearly inspection I reviewed footage from my exterior cameras and their technician only checked 2 of the 33 termite bate stations and spent 10 minutes sitting in his truck out from. They are supposed to check 65% of the stations so that should have required inspection of 17. The technician only checked 2 and these were pictured in his report. This violates the contract I have with this Terminex franchise and shows a total lack of integrity and trustworthiness. I am canceling my service plan with them and I would recommend you pass this company by when ;looking for pest control for your home.
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Lielani · 11 reviews · Experienced 2026-06-10 ·
★★★★★
DO NOT USE THIS BUSINESS
Hello,
I am writing to formally document my recent experiences with Terminix for corporate awareness.
May 8th Service Visit
During my service visit on May 8th, 2026, I was not satisfied with the quality of service provided. The technician appeared rushed, was only present for a short period of time, and did not communicate clearly during the visit. I also observed behavior that felt unprofessional, including the technician appearing to be using earbuds during the service. Following this visit, I continued to notice ongoing pest activity in and around my home.
June 10th Service Appointment
On June 10th, 2026 (8:00–11:00 AM window), I had a scheduled service appointment. During this time, I also reported seeing a live rat in my home on June 9th at approximately 3:00 AM, which increased my concern due to the ongoing pest issue.
During the June 10th appointment window, I did not receive any phone call, text message, or email updates regarding delays or changes.
I contacted customer service approximately four times during the scheduled window requesting updates. Each time, I was placed on hold while representatives attempted to contact the technician, but I was not returned to the line and had to call back myself. No clear or timely communication was provided during these attempts.
At 11:01 AM—after the appointment window had ended—I still had not received any direct notification explaining a delay or providing an updated arrival time.
It was not until nearly an hour later that I received a call from a supervisor stating there had been delays and that the technician would now arrive between 12:00–2:00 PM.
At that point, I was frustrated due to the lack of communication during the scheduled window and ended the call. The supervisor attempted to call back multiple times, which I did not answer. I did send a text message acknowledging my frustration.
I later called customer service again and was informed that my account and service had been canceled by the supervisor, with instructions stating “do not reinstate.”
I am not requesting any action or resolution. I simply want this experience formally documented and escalated to corporate awareness.
Thank you,
Lielani Nichols
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Ann Marie Frank · 2 reviews · Experienced 2026-06-12 ·
★★★★★
Terrible customer service and lack of…
Terrible customer service and lack of communication. Quarterly Service was provided after I specifically told the technician not to provide the service. I understand he cannot confirm if I cancelled but he did not respond to my text to explain he would be there anyway and came to house and provided the unwanted service. He did not give me an opportunity to call customer service to confirm the cancellation. And now Terminix is charging me for the service I did not want.
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Mary Jane · 3 reviews · Experienced 2026-06-03 ·
★★★★★
“Let the Buyer Beware”- verbal…
“Let the Buyer Beware”- verbal commitments are not kept - Billing practices include payment posted as pending before the contract start date & (the 50% down at project start & the 50% payment at completion is withdrawn on the day of service)- Terminx committed to conduct an on-site project review & work assessment to be completed at the project completion there was no final review assessment or acceptance of onsite -no customer acceptance process & no end of project follow-up - no response to text messages or phone call voicemail messages - finance plans discussed at contract talks are not honored (0% interest for 90 days) - as committed by Terminx there was no finalized hard copy contract delivered -
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Chad · 1 review · Experienced 2026-05-09 ·
★★★★★
I was billed for services I never…
I was billed for services I never received. The tech just drove by my house and took pictures for is invoice. He never set foot in my yard. I have it on my ring camera. I have been trying to get a refund for a month and have no success. My wife spoke to the manager and he sent the tech out we told him we no longer want their services just refund our money. We have tried contacting them and no response. The lady on the 1800 very nice takes my info but no calls back. I tried the text option and I get a response at 1 am in the morning. So basically out almost $400 for nothing. The same tech is on both recipes so I’m sure he is doing it to others in the area.
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Lisa Marie Brady · 3 reviews · Experienced 2026-05-29 ·
★★★★★
I got screamed at by Shannon for no…
I got screamed at by Shannon for no reason, she was super rude then told me not to get upset when I gave her back her energy because she was so out of pocket. I don't appreciate being gaslit. People just never showed for appointments. Barry promised to help me with something so they could encapsulate my crawlspace but ghosted me last minute. They were rude and Angel took a glue trap with a dead mouse in it, crushed it and left it on my kitchen counter. All I received were apologies. I was in a bind, I have a weak immunity so I was worried about hanta virus and they just skipped spots and did weird things. Took advantage and more. I did get a lot of worries but they were never clear on appointments and follow ups
