Tesco Ireland (tesco.ie) has a 2.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 62% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-28.
Most reviewers were unhappy with their experience overall. Consumers frequently complained about poor customer service, noting that staff representatives were often unhelpful, rude, or completely dismissive when handling various customer complaints and requests. Shoppers also reported receiving expired, rotten, or low-quality food items, alongside unreliable delivery services that frequently missed scheduled time slots or cancelled orders entirely. Some reviewers were happy with the helpful, friendly employees who consistently provided great assistance and outstanding customer service inside the physical stores. Others also mentioned that the click and collect options worked very efficiently, making the shopping experience quick and smooth for everyone involved.
Auto-generated from all reviews of this business. For reference only.On 31st night I went to Paul Street Tesco, Cork, Tesco code 3505 for baby milk. They shut down the door 30mins prior the actual time. They were stoping people to get in store standing outside of the side door of the shopping centre. When I request them they replied there’s much people inside so they are not letting anyone in. They supposed to close at 8pm but they closed at 7.30pm. Tesco Supervisor and shopping centre Security was very rude.
Just left the store in ballincollig what a nasty piece of work the ginger haired lady sticking her nose in at the till while I was been served ,was trying to explain to the nice lady serving me I was being overcharged ,but the till can't be wrong .let's see it started out at 36.50,I said to the lady that's wrong so she checked came back and it was the 12.69,I again explained to her it was still to much(math been my best subject in school]the real total was 11.51 including the bottle deposit[it was 9 pack of water 2.69,the ginger member of staff started to get all excited when I said it seems to be always the same when I come into this store ,the till is not right ,prices are not right ,she didn't like it when someone spoke to her and pointed out the obvious, started been cheeky said she was getting the manager, so to stop this in it's tracks I left as I had a sensitive purchase and felt very embarrassed, I will never shop in any Tesco again and will do my utmost to get my family and friends to boycott tesco .because people tap now they never know if the price is right and seldom check where does the law stand on this subject and what is the recourse to prevent large stores overcharging customers.
What a disaster Tesco had come to be, done my shopping today at approx 5pm in ballinasloe store,place was packed,and yet only one till open,same at Xpress check out, attendant was rude and obnoxious,and had no customer experience whatsoever, disgusting disgraceful, carry on from such a huge shopping chain such as this,to mean to pay for staff in my view, will never ever shop in this dump again, good bye Tesco, hello SuperValu.
Been left waiting for delivery twice and it never came. First time they said the driver couldn’t find me, but they never even called to meet them. Second time, the payment didn’t come through, I’ve got in the app and did the payment, it came through. Hours later, Tesco app was showing that the delivery wouldn’t be done cause of payment issues. Customer service was useless both times, not offering a new plausible time slot.
A really outstanding customer service from a lovely, kind, pleasant lady at Tesco Shopping Centre Galway on the Headfird Road. I could not access my club card and Yvonne, cashier at the Tesco clothes and Electrical was an outstanding help, charging my phone, so I coukd access y Tesco clubcard. I got this lady's name as Yvonne and I hope she is recognised by Tesco as a real example of the kind of customer service you simply do not get anymore. Thank you so much for making my day Yvonne.
Contacted Tesco to advise a product had been out of stock for a while and was advised it was not being stocked due to poor sales. They arranged for a delivery of the product to my local store and it arrived within 2 working days. Cannot ask for better service. Thank you so much
Security guard kick us out for no reason we try to go into the shop we did nothing we told them it wasn’t us. We didn’t do anything and we even said to check cameras in case they mixed us up with someone else they didn’t let us in and kick us out. And my mother was very disappointed didn’t get her the groceries. She asked.for
Offers at the shelves don't equate at the checkout despite having a club card. Happens much too often.
I shopped in Tesco Express in Fairview today; Helen, the shop assistant, was very helpful and went above and beyond to be of assistance.
My biggest problem is that on going through My Favourites which are the items I most frequently buy about 50 to 60% of the items are either unavailable or no longer part of the Tesco Range. I find this infuriating because it means I have to do a second shop i.e. go to the butchers or Dunnes Stores for the items that are missing.
Tesco's made their online delivery absolutely useless. I used to order large amounts and now the quantity has a maximum amount of items , you just lost a customer. I order of supermarkets like Dunnes and SuperValu that don't have a maximum. Your online delivery is not helping anymore in any aspect absolutely stupid......
I was informed by your support team that my Whoosh order had been left at the fire exit on the wet floor. When I went to check this location immediately after the call, there was no delivery there. I’m very concerned about this-if the order is meant to be handed over securely, why is a delivery code required to give to the driver, if they are going to leave the bags unattended outside on the street? Leaving groceries at a fire exit, on a wet floor, without confirming receipt using the code is not acceptable. Tesco shouldn’t allow this, I asked a refund and I’m never gonna order from Tesco again.
Fingers smell like used car tyres/rubber/synthetic who knows what after detaching the leafs(specifically fingers used for that) and eating "Tesco Strawberry 227G" ? Seriously, what's on or in it ??? I will never get any "fresh fruits" from you again.
Price gouging at its finest. Tesco make hundreds millions each year to add to their billions in profit by selling your data. If you think for a second you're getting a good deal you're wrong. Always plenty of staff standing around in stores and never enough tills open because they want to herd you to the self scan till like sheep and make you do the work yourself. Just remember you're better than that and deserve more.
Overcharged once again, although a customer service person that can do their job. Hallelujah Loads of staff no reason for mistake even manager was in same isle checking items, who in my past experience with is unfit for manager. Still nice to know an actual customer service attendant that can do there job. Still not nice being overcharged as I said to the attandent this is not the first time ovcharged by same store ? Waiting on refund : Aid : A000000031010 Auth code : 03723 Hope it goes back on card soon.
Me and my friend were on a strict time limit to not our bus. When we stopped in the Mahon Point Tesco, we needed to refill our blood sugar we spent FOREVER looking for the sweet isle section (the whole shop is a maze) multiple members of staff ignored us as we searched clearly in distress, we even tried asking for help and yet again ignored. When we finally reached the isle everything was incredibly expensive. We picked up what we needed even so, and made our way to the till, only two tills were open even though there were loads of people there lines were massive (OPEN MORE TILLS CLEARLY!!!!!!) we were waiting for a ages combined with the time to find the isle, and we had about 5 minutes remaining. We began to feel impatient but we didn’t complain. Then the shop keeper (who before this was moving purposely slow, stalling, and giving us dirty looks just like the other workers might I add) left SHE LEFT HER TILL AT THE BUSIEST TIME OFF DAY TO GOSSIP/DISTRACT OTHER WORKERS (they were not discussing work subjects) AND DID NOT RETURN half way through checking out someone’s shopping. Leaving us all waiting, me and my friend eventually left with nothing, but it is impossible to leave without buying something.
Did €340 shop in balbriggan, found double charging over home in D3. Contacted customer care and they insist we do a 1hr plus return trip to get a refund. After making some way with 1 customer rep (Stephen) by email, a different rep (Paraic) comes back to say, go to store where originally bought. Like he didn't bother looking at previous correspondence. So, not only did tesco over charge, they are now wasting my time with nonsense suggestions. Over the years, tesco have made numerous mistakes with our bill, but not once had their error been in our favor, which make you suspect how innocent these mistakes are.
Staff in Tesco Edenderry are lovely and supportive. Had an issue with my coupons and had the issue sorted quickly
I found a maggot in my tesco ceasar salad.
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